AutoNation Ford Arlington - Service Center

The experience was a mixed bag, the service writer Ethan was good but the scheduling center had no idea what was proper. My appointment was for 10 am I waited for my truck and they never touched it until af was good but the scheduling center had no idea what was proper. My appointment was for 10 am I waited for my truck and they never touched it until after 12:30 I got James involved and they got me taken care of, but why have and appointment if you are stuck waiting behind cars that were dropped off while I waited in the lounge. Having arrived at AN 20 minutes early and didn't leave until just after 1 pm over 3 hours to change my oil, this not express service, and is why many avoid dealers for basic non warranty service. More

The dealers is always clean and tidy , when I do wait at the dealership the waiting area is very nice too. My service writers always keeps informed on the status of my repairs or service. and yes I hate fil the dealership the waiting area is very nice too. My service writers always keeps informed on the status of my repairs or service. and yes I hate filling out these surveys every time I bring my trucks in. Thank you James Pryde More

Excellent customer service. Went well and beyond my expectations. It did take sometime for my parts and warranty to go through, but it was a fast process after that. Went well and beyond my expectations. It did take sometime for my parts and warranty to go through, but it was a fast process after that. More

My initial contact was with a friendly and knowledgeable service scheduler. On the day of my appointment I was was greeted by my service tech and taken care of quickly. I was kept informed of progress of service scheduler. On the day of my appointment I was was greeted by my service tech and taken care of quickly. I was kept informed of progress of the work being done and easily pick up my car when the work was completed. More

I took the car that I purchased from AutoNation 8 years ago in due to a problem with my headlights. I did make an appointment. The service was prompt, the problem was fixed quickly and there was no charg ago in due to a problem with my headlights. I did make an appointment. The service was prompt, the problem was fixed quickly and there was no charge. Very satisfied with this dealership. More

The staff there know what they are doing and look for for me and my vehicle. I appreciate what they do. me and my vehicle. I appreciate what they do. More

Good customer service and they attention to detail. Updates on the car while in service is appreciated. Updates on the car while in service is appreciated. More

Appreciate having the vehicle washed following an oil change, tire rotation, replacement of windshield wipers and air filter, and DEF and other fluids replenished. Also, had brakes inspected and a multi- change, tire rotation, replacement of windshield wipers and air filter, and DEF and other fluids replenished. Also, had brakes inspected and a multi-inspection service performed. More

All ways keep in touch about vehicles what’s going on get vehicles in and out when possible. vehicles in and out when possible. More

I have always had excellent service at this Ford location and this visit was no exception. I cannot say enough about my service advisor, Peggy Chaney. She kept me informed about the process and is always so and this visit was no exception. I cannot say enough about my service advisor, Peggy Chaney. She kept me informed about the process and is always so helpful and kind. I always know that when I come in with an issue it will be handled professionally and swiftly. More