AutoNation Ford Arlington - Service Center

I have not visited this dealership in several years due to a really bad service experience. Well, there is clearly new management because I was able to get my F250 in and out as promised and all the repai to a really bad service experience. Well, there is clearly new management because I was able to get my F250 in and out as promised and all the repairs were completed. Perfect execution! I will be back. More

I had an appointment for 11 am for an oil change, tire patch, balance and rotate and alignment check. I got there at 10:30 and they got my truck back immediately and was told it would be about 2 hours. I patch, balance and rotate and alignment check. I got there at 10:30 and they got my truck back immediately and was told it would be about 2 hours. I was fine with that even though I had my 5 year old with me. At the 1 hour mark I was told I had 3 people in front of me and was offered a ride somewhere but I declined because I live 40 minutes away and had no where I wanted to go. At the 2 hour mark I was told it was almost ready. 30 minutes later I checked on it and was told it would be another hour or so because they were overbooked. There were people that were there after me and was done before mine. At hour 3 I was apologized to and told that it was almost ready again. I asked if it would be another hour and was told no it won't be. A few minutes shy of hour 4, I was told it was ready. I was given a discount and another apology just to get into my truck to find they didn't re-train the tire sensors so I had to go get someone to do that. I finally left about 2:40. The service writer Melissa was great and it wasn't her fault but it was the worst oil change experience I have ever had at Autonation Arlington. I bought my truck from them and have taken it to them for an oil change every time and it's never been this bad. Please fix your appointment system and get people in when their appointment actually is. More

I brought my car on to the service department and was told a I had to go to the collision center I called they said no you have to go to the service center.BAD communication on the service centers part told a I had to go to the collision center I called they said no you have to go to the service center.BAD communication on the service centers part More

Everyone I dealt with was so helpful and informative. They understood exactly what I needed and set me up immediately. The work was completed as promised and they did an excellent job! Jaylen was so p They understood exactly what I needed and set me up immediately. The work was completed as promised and they did an excellent job! Jaylen was so polite and caring and got me checked out quickly. I would recommend Auto Nation Ford to anyone that wants fast, complete and competent service on their vehicle at a great price! It was certainly a pleasure dealing with all their wonderful employees!! Great customer service! More

I took my f150 in for an oil change and tire rotation, even though they were super busy they finished the tasks in a couple of hours, not bad. And to my surprise they even washed and detailed my truck. I even though they were super busy they finished the tasks in a couple of hours, not bad. And to my surprise they even washed and detailed my truck. I have yet to be disappointed by their workmanship and kindness. More

My service rep is Peggy Chaney, Margaret/ChaneyM1@autonation.com She went to bat for me with Truck Max out of Miami Florida over the repairs needed to be done on the truck! She's Margaret/ChaneyM1@autonation.com She went to bat for me with Truck Max out of Miami Florida over the repairs needed to be done on the truck! She's Absolutely Amazing and Extremely Knowledgeable and will HIGHLY RECOMMEND HER and your location to future people I encounter that need help with their vehicles due to Peggy's Professional attitude and knowledge. More

Always happy with Arlington TX location. Been a customer since the early 90s. Great dealership. Been a customer since the early 90s. Great dealership. More

Our Servicer Jay was very helpful and kept us informed everyday about our vehicle that was in maintenance, Explained the process of what’s gonna happen while the vehicle was at the dealership. everyday about our vehicle that was in maintenance, Explained the process of what’s gonna happen while the vehicle was at the dealership. More

AutoNation Ford Arlington has been my service dealership for 9 years and has been fair, quick and very helpful with all of their service staff! for 9 years and has been fair, quick and very helpful with all of their service staff! More

The staff members are always so friendly and attentive to your concerns. During the wait they would provide me with updates. The waiting lobby is always clean and temperature is always pleasant. Autonation w your concerns. During the wait they would provide me with updates. The waiting lobby is always clean and temperature is always pleasant. Autonation will always have me as a customer! More