AutoNation Ford Arlington - Service Center

I have always experience good service, kind staff and a clean waiting area. Convient location , accountable service. clean waiting area. Convient location , accountable service. More

Peggy was awesome to work with. She was able to get our car looked at quickly and assess our "emergency". I was very pleased with the quality of service I received and will gladly b She was able to get our car looked at quickly and assess our "emergency". I was very pleased with the quality of service I received and will gladly bring my car back to Peggy and AutoNation in the future! More

Peggy is excellent to work with. She is professional, knowledgeable and cares about the customer.. She is professional, knowledgeable and cares about the customer.. More

the dealership is an ok but about lets talk about the service shop!! it always take hours to have it done, last time I went to have an oil change and it took 4 hrs to have it done 😑 so disappinted! service shop!! it always take hours to have it done, last time I went to have an oil change and it took 4 hrs to have it done 😑 so disappinted! More

Very friendly staff and clean facility. Jaylen was very helpful. First time coming to any Autonation dealer. Will definitely be back for future service. Jaylen was very helpful. First time coming to any Autonation dealer. Will definitely be back for future service. More

I'm very pleased with the professionalism and quality work. The team does a great job interpreting my concerns, and resolving issues. work. The team does a great job interpreting my concerns, and resolving issues. More

Never have been in to any dealership when I get recalls on my vehicles. Ford happens to be the first one. When I walked in Asst. Service Manager Brent Dickey assisted me and was very knowledgeable about th on my vehicles. Ford happens to be the first one. When I walked in Asst. Service Manager Brent Dickey assisted me and was very knowledgeable about the recalls letter I had received. Not only that he digged deeper and mentioned to me that I had 3 recalls total. He made my experience very easy and made me feel peace of mind. Thank you, Bogar A. Sandoval More

I went in for an oil change and the customer service was horrible. I called in advance to try and schedule an appointment after identifying who I was and the type of car I had. I was told I didn't need to horrible. I called in advance to try and schedule an appointment after identifying who I was and the type of car I had. I was told I didn't need to make an appointment, that I could just come in. When I went in for the oil change they did not have my filter and was not told until after waiting for 3 hours. The service technician never contacted me to inform me that the part had come in and I was not able to reach her by phone. So I just showed up after two days of waiting on a reply. The service tech ended up not assisting me and someone else did. No one ever came to inform me the cost of the oil change or that it was going to be higher because they were using a higher grade oil in my vehicle. The over all experience was horrible. The tech had poor customer service and now I am finding out they did not top off any of the other fluids in my vehicle such as windshield wiper fluid. More

I usually take mine/my daughter’s vehicles to our dealer where we purchased them but their Service dept was VERY backed up on appointments. AutoNation Ford was able to get me in within a perfect timeframe. where we purchased them but their Service dept was VERY backed up on appointments. AutoNation Ford was able to get me in within a perfect timeframe. I was pleasantly surprised with regards to working with AutoNation Ford. Their Service dept was excellent to work with! They were VERY friendly, VERY courteous and VERY efficient!!! I will definitely do business with them in the future and recommend them to family & friends. More

Service department is great and service advisors are very professional. I was provided Lyft service to and from home while my vehicle received the 60,000 mile service maintenance. professional. I was provided Lyft service to and from home while my vehicle received the 60,000 mile service maintenance. More