AutoNation Ford Arlington - Service Center

This was a very much improved experience. The staff was concerned courteous as well as knowledgeable. It made for very good service experience. The staff was concerned courteous as well as knowledgeable. It made for very good service experience. More

received help quickly . rep was very attentive and answered all my questions . he told me when it would be ready rep was very attentive and answered all my questions . he told me when it would be ready More

I have come to this location since 2010, and I love it: exceptional customer service and customer experience. Also, I love the changes to the service department. exceptional customer service and customer experience. Also, I love the changes to the service department. More

My needs were addressed accordingly, and the work was done promptly and professionally. Highly recommend! done promptly and professionally. Highly recommend! More

I worked with service manager Jaime Heiland to get my 2014 Ford Focus TCM module replaced after it suddenly went out. It is a hard part to obtain due to the supply chain crunch. They had my car 3 months 2014 Ford Focus TCM module replaced after it suddenly went out. It is a hard part to obtain due to the supply chain crunch. They had my car 3 months due to this. Jaime gave me the Ford support number as I was seeking further assistance with rental payments during the months incurred. I contacted Ford representative Taalina Zamora via the number he provided. She opened a case and arranged to get my rental car payments completely taken care of over this period. Ford is reimbursing $2000 at a time to cover the expense. I notify her upon receipt of each payment card and she arranges for the next. I was initially upset when I submitted my first survey response and I regret it. I perceived I had not received a response back on my case and it affected my response. Imagine my disdain for myself when I got the first payment 2 days later. I don't mind saying I can admit when I am (and was) wrong. Ford is a great company and these two employees are shining examples of the support it provides! I appreciate both of them for their efforts in this trying time for them and me. I know they have to be swamped with such requests due to the supply chain issues. Their efforts to endure and continue to satisfy customers is indeed impressive! Kudos to them both and Ford! More

I had a excellent experience with getting my Explorer warranty work completed and In a very timely manner. Jaylen was very Professional and helpful. warranty work completed and In a very timely manner. Jaylen was very Professional and helpful. More

We have used this dealer for our purchase and service with very good service and on time results with very good service and on time results More

I made an appointment for a oil change arrived at the schedule time.I had something’s to do so I ask the service person to text me when the service is complete. Once complete I was notified. Overall a gr schedule time.I had something’s to do so I ask the service person to text me when the service is complete. Once complete I was notified. Overall a great experience. More

I’m relatively new to AutoNation Ford. I have only dealt with their service department and both separate times have been great! I have only dealt with their service department and both separate times have been great! More

Great work and were completed when promised. Also washed vehicle 🚗 and vacuum it. Will return again for next service. Also washed vehicle 🚗 and vacuum it. Will return again for next service. More