AutoNation Ford Arlington - Service Center

Joshua went above and beyond in helping me through a major transmission issue! My car was fixed and back to me quickly in what I was afraid would take weeks to have repaired. I'll always trust Joshua wi major transmission issue! My car was fixed and back to me quickly in what I was afraid would take weeks to have repaired. I'll always trust Joshua with anything my vehicle needs! Joshua is the BEST!! More

They have an idiot advisor named Dave Morrison who was so bad and rude that I had to request to speak to the manager. He couldn't or wouldn't answer any questions. It took 20+ minutes before this individual bad and rude that I had to request to speak to the manager. He couldn't or wouldn't answer any questions. It took 20+ minutes before this individual brought out the manager, James Windham. I got the impression that Morrison hoped that I would just get disgusted and leave. Anyway, the manger was very professional and nice. He answered my questions and took care of the problem. The manager is a plus to your organization. The poor ranking i have given is because of Morrison, the service advisor. More

The customer service that Jaimie provided was extremely well and he always gives honest and necessary advice. well and he always gives honest and necessary advice. More

Initial review was created while I was extremely frustrated with another Autonation dealership, and took my frustration out on the review of this location because of it. Now that I've cooled down, frustrated with another Autonation dealership, and took my frustration out on the review of this location because of it. Now that I've cooled down, I can honestly say that the assistant service manager "Josh" could not have been more helpful. He was up front, honest ad kept me updated throughout the entire process, even if I didn't like the answers doesn't change the honesty and respect I was given. I really cannot complain about the service I received at Autonation Ford. More

Clean, professional and most of all, ethical dealership. My service tech was new and struggled with some of the details; however, he remained cordial, and his co-worker was always so willing to assist him My service tech was new and struggled with some of the details; however, he remained cordial, and his co-worker was always so willing to assist him --- which was very kind and much appreciated! Tires were not rotated; however, a note in my file and promise to care for her on my next visit! Auto Nation did not disappoint. Sales and Service Techs have always been professional, kind and ethical to me! Kind of them to provide me a Lyft home so I didn't have to wait five hours!!!! More

Josh was instrumental to make me feel that I was important and that your dealership will not take advantage of me knot knowing if you were going to do the right thing. important and that your dealership will not take advantage of me knot knowing if you were going to do the right thing. More

Part was not ordered by Mike as promised so when I had appointment for installation, they could not fix it. Advisor Tim was upfront about mistake, but I am still waiting for part to get repair. appointment for installation, they could not fix it. Advisor Tim was upfront about mistake, but I am still waiting for part to get repair. More

I love working with this service department and Peggy is the EST person to work with! She always gets everything the first time! Very wonderful group! the EST person to work with! She always gets everything the first time! Very wonderful group! More

The staff was professional and polite. You do not need to change anything. However, the length of time for ordered parts to be received is disappointing. You do not need to change anything. However, the length of time for ordered parts to be received is disappointing. More

Work was done in time promised Good record of the things needed to be done things needed to be done More