AutoNation Ford Arlington - Service Center

Courtesy beyond expectations. Work completed in a timely manner as promised. Snacks were outstanding and kept me friendly Work completed in a timely manner as promised. Snacks were outstanding and kept me friendly More

Drop off was a breeze and my vehicle was ready as promised. Melissa updated me via text and had my keys waiting when I arrived to pick up my vehicle. There are closer dealerships but this service dep promised. Melissa updated me via text and had my keys waiting when I arrived to pick up my vehicle. There are closer dealerships but this service department has always treated me well. More

Service kept me informed every step of the way! ! Great service thank you for being on top of it!! ! Great service thank you for being on top of it!! More

Fast, easy, thorough. Service desk friendly called with a status after starting, truck was ready by their estimated finish time and sparkling clean when I picked it up. Service desk friendly called with a status after starting, truck was ready by their estimated finish time and sparkling clean when I picked it up. Very satisfied. More

This is the reason I moved to AutoNation: my tiniest concerns are accepted with some kind of instructions from the Internet as to what is going on … you must ask for it …. The car always runs better af concerns are accepted with some kind of instructions from the Internet as to what is going on … you must ask for it …. The car always runs better after service because all parts are topped off, cleaned and checked . This makes maintaining the car much more exact for recommended maintenance so I don’t ask for procedures not needed such as oil life . Thank you for that More

Service center not properly marked, no sigins pointing to service center, need route to service center highly visible, If there was a sign I missed it. Thanks service center, need route to service center highly visible, If there was a sign I missed it. Thanks More

It was a frustrating experience. There was a lack of communication between departments and with me. My car was at the dealership over 4 weeks. It was there a week before any work was There was a lack of communication between departments and with me. My car was at the dealership over 4 weeks. It was there a week before any work was done. Evidently, making an appointment doesn't expedite anything. I am hoping the work that was done will hold up. I have no reason to think it won't but time will tell. Google review would not let me post my 2 star rating so I am posting it here More

I started bringing my truck to Autonation for servicing. I am pretty satisfied with the service that I have been getting. A) Very happy with the service tech's (Peggy and Tim). B) Happy with transporta I am pretty satisfied with the service that I have been getting. A) Very happy with the service tech's (Peggy and Tim). B) Happy with transportation provided when I have to drop off my truck. C) I am a little disappointed with the process of when I drive up in the lane, I expect someone to come my truck, I have to get out of my truck and walk to the service desk. D) Very good job of explaining any problem with the truck, shows me options. E) Setting up appointments is an issuer for me, the last time I setup an appointment I was given a time however: when I arrived, I was told I had a 2 1/2 hour wait. If that is the case, why set an appointment. Overall, I am pleased, most of the service tech's are pretty professional. I rated you 4 stars because of the (C) - (E) above. More

Dave was was courteous and check in was great. The car was really cleaned very well. The car was really cleaned very well. More

Peggy, the Service Representative, was knowledgeable and very courteous. Highly recommend using them for service. very courteous. Highly recommend using them for service. More