AutoNation Ford Arlington - Service Center

Our service advisor was very helpful, accommodating and responsive when we had to bring our 2018 Expedition in for Service recently. responsive when we had to bring our 2018 Expedition in for Service recently. More

My car wasn’t ready when they said it would be and were vague about when it would be. The first service asst I worked with (Mellissa) was horrible. The second, Jaylen, was very good. vague about when it would be. The first service asst I worked with (Mellissa) was horrible. The second, Jaylen, was very good. More

This was the second time that I have used Autonation Arlington for a repair and the service was beyond amazing! I would recommend them to anyone in the DFW area that owns a Ford! The service was great a Arlington for a repair and the service was beyond amazing! I would recommend them to anyone in the DFW area that owns a Ford! The service was great and I was super satisfied! More

Jamie Heiland is an excellent customer service representative. Very knowledgeable, attentive and helpful. That being said, his assistance is much appreciated every time I come in to have my vehic representative. Very knowledgeable, attentive and helpful. That being said, his assistance is much appreciated every time I come in to have my vehicle serviced More

AutoNation is the ONLY dealership I use. It doesn't matter if I need service or a new vehicle AutoNation is the ONLY dealership for me. They are always polite, friendly, professional and h It doesn't matter if I need service or a new vehicle AutoNation is the ONLY dealership for me. They are always polite, friendly, professional and helpful. no matter what I'm there for they always make me feel like I'm part of the family. More

Received good service - oil change for one trip, battery replacement the second trip. Communication re status could have been better, but good experiences over all. replacement the second trip. Communication re status could have been better, but good experiences over all. More

Joshua did an outstanding job explaining the process and kept me informed throughout the process as to what was happening. kept me informed throughout the process as to what was happening. More

Rep was very courteous and checked on me throughout service. Didn’t try to sell any add on services or accessories. service. Didn’t try to sell any add on services or accessories. More

They need a better system for tracking customers, I’ve been here before for a routine oil change and maintenance and they had 0 record of my visit and I had to give them all my details again which was kin been here before for a routine oil change and maintenance and they had 0 record of my visit and I had to give them all my details again which was kinda annoying. More

I went to AutoNation Arlington just days after purchasing my car to purchase two new front tires. I arrived at 7:00 am and my service guy, Josh was amazing and it seemed as though everything was g purchasing my car to purchase two new front tires. I arrived at 7:00 am and my service guy, Josh was amazing and it seemed as though everything was going great until he realized that another office of theirs was paying for the wheel alignment and not me. Things changed, I don’t know if dealers don’t trust their sister dealers to pay them via wire transfers timely but I was told by my customer service provider at AutoNation Arlington that they don’t have the machine to do the wheel alignment on my 2015 BMW X6 and turned me away after selling me the tires. So I was on my own to figure out where to get complete service and I didn’t know how long I could drive my car without it. So it appears that AutoNation Arlington sells BMW’s but are not capable of fully servicing them for their customers. I’m a female and I didn’t have a clue as to where to go from that point. I thought I could get everything serviced at their location. So ladies, Beware!!! More