AutoNation Ford Arlington - Service Center

I have dealt with Auto Nation in Arlington for several years in servicing my 2015 Ford Fusion. Peggy has always handled my needs in the Service Center. She and others I have dealt with have been courteo years in servicing my 2015 Ford Fusion. Peggy has always handled my needs in the Service Center. She and others I have dealt with have been courteous and competent. I recently had to to replace the remote starter and spoke with someone else at the Service desk. I was referred to the Parts desk, and told nothing else. The service agent, whom I did not know, said "That is Parts, not Service." They had to order it and called me the next day when it came in. No one told me anything at that time either. It would not work on my car. When I walked back in to the Parts desk to tell them, a different person there looked at me for a few seconds with a variety of looks on his face, then finally asked me, "Has it been programmed for your car?". This was the first I had heard about programming. I told him I didn't know, no one had said anything about that, and asked how to do it. He sent me back to Service to where I started. I had to to bring the car back another day, because he said he would need the car all day. They did get it programmed the day I took it back. I was shocked then that it cost me $100 plus tax to have it programmed. Why could the Service Desk not have just told me in the first place, then taken the car in the day the next day when the part came in? Frustrating, and humiliating. (The service agent who took my car in didn't know about programming the fob, asked someone else who had never heard of it either, finally found to someone who knew and agreed to accept the car. Humiliating as well, totally unprofessional.) I wish Peggy had.not been busy the morning I first came in about the damaged remote starter fob. Meanwhile, while they were programming my fob, I had a pleasant experience buying a new Maverick pickup with Mahmoud Bekheit. I had talked with him and tested one the day I went there first with my Fusion fob problem. My wife and I drove a hybrid version they had got in, both drove it, and peppered him with questions and made the purchase. Mahmoud was professional, congenial, helpful and responsive, not pushy. First time I had even been in the showroom. (But it was surprising that it is took about 2 hours to fill out and sign all the papers for the purchase before to we could write our check for the vehicle.) I love the Maverick. Thanks to Mahmood. I also appreciate Auto Nation's extensive full disclosure policy, despite the lengthy process. Thanks. More

Kenneth Hayes(mech) has taken excellent care of all my vehicles for years, dealership is is always clean & professional. vehicles for years, dealership is is always clean & professional. More

Great job, I have been dealing with Autonation for some time and have been at several different locations. Most of them have been absolutely terrible. The customer service and the lies and poor service. B time and have been at several different locations. Most of them have been absolutely terrible. The customer service and the lies and poor service. But this location and it’s management have done a great job in improving service needs Service manger is great in trying to correct any mistakes and also does constant checks to prevent any mistakes. Management great job More

Service is horrible and commmication for me as a long time customer, skinks! I have purchased 4 vehicles from Auto Nation and service has always been great. But not this time. Need to make changes. Thank time customer, skinks! I have purchased 4 vehicles from Auto Nation and service has always been great. But not this time. Need to make changes. Thank you More

Really nice staff and really quick service , whoever washed my car did a great job washed my car did a great job More

My car needed a part that took some time to get in and they had my car for three weeks. The entire time I was kept informed on the progress by Jay and Peggy and was also offered a loaner car. When my car they had my car for three weeks. The entire time I was kept informed on the progress by Jay and Peggy and was also offered a loaner car. When my car was ready Peggy called me and said she had noticed some chrome coming off one of my switches. She had it fixed, and my car washed and ready for me to pick up, More

Pegy is really awesome she will get you right away and make sure you get the work done and answer all your questions. make sure you get the work done and answer all your questions. More

My Service Advisor Dave Morrison is AWESOME! !! He took care of me and my vehicle today by going ABOVE & BEYOND! And I got my car back driving very smoothly and quietly! Which is truly AMAZING!!! !! He took care of me and my vehicle today by going ABOVE & BEYOND! And I got my car back driving very smoothly and quietly! Which is truly AMAZING!!! Thank you so much Dave!!! 😃 More

They are kind, friendly, helpful and informative. I have bought 4 vehicles from this dealership and would purchase a 5th in the future. I have bought 4 vehicles from this dealership and would purchase a 5th in the future. More