AutoNation Ford Arlington

Never had issue with service department, but would not purchase another vehicle from Autonation. Dealership is clean and friendly, Peggy Chaney is the best in service department. The reason I would not purchase another vehicle from Autonation. Dealership is clean and friendly, Peggy Chaney is the best in service department. The reason I would not purchase again from them is when my son purchased his Mustang, he was told by salesperson (Mo) that the minor scratches would be fixed, but when he went back to get them fixed after purchase, salesperson said there wasn't anything he could do. That is not a good salesperson in my opinion. More

Very disappointed with the service I got, I bought my explorer there and it was in for its 1st service. I was told it would take 60 minutes I was there 3 hours. I had an appointment which I guess doesn’t explorer there and it was in for its 1st service. I was told it would take 60 minutes I was there 3 hours. I had an appointment which I guess doesn’t mean anything to anyone. No GM or Service Manager to talk to this was at 11:15. More

Overall, not bad. But the devil is in the details. The transaction took about 4 days although it should've been super simple. Forced to use their financing, but I But the devil is in the details. The transaction took about 4 days although it should've been super simple. Forced to use their financing, but I understand in today's market. Quoted me a warranty that I agreed to. When I came to sign, the warranty was 30% higher than quoted. I've reached out and asked for confirmation that this will be refunded and got a response back that it will be, but haven't heard back since. Have followed up a few times with the salesperson and finance manager. Lastly, the car came with an empty tank (accustomed to getting a full tank with a car purchased from the dealership) and small scratches under the front bumper (that weren't mentioned in the description). All in all, not bad... But be super thorough when buying from this dealership and don't need anything for later. More

Dealer's service advisors are great about letting me know the up-keeps my vehicle needs. I'd rather pay for service from time to time than by a new vehicle with payments. the up-keeps my vehicle needs. I'd rather pay for service from time to time than by a new vehicle with payments. More

Had a rattle in the front end of my car. I took it to AutoNation Ford to find out what the problem was. They got right on it and found the problem. They fixed it right and took care of me li I took it to AutoNation Ford to find out what the problem was. They got right on it and found the problem. They fixed it right and took care of me like I was family. Very good people in the service area and repair shop. I will have no one else work on my car then them. More

awesome job was in and out in no time they came out as soon as i pulled in had the paper work ready soon as i pulled in had the paper work ready More

Dealer ship is clean , good location, service advisor was helpful, knowledgeable and very responsive. Thank you for getting my vehicle done as soon as possible. helpful, knowledgeable and very responsive. Thank you for getting my vehicle done as soon as possible. More

Last visit was great, but because of past history with finance person , I will not purchase another vehicle from them, wrote complaint to general manager but got no response finance person , I will not purchase another vehicle from them, wrote complaint to general manager but got no response More

Very good service. My alignment was off after the service and when I return it got fix right away. I was suggested to do the test drive to make sure everything is good My alignment was off after the service and when I return it got fix right away. I was suggested to do the test drive to make sure everything is good before leaving. More

Came in an got my 2018 expedition serviced. Waited for it do be serviced and the service did a great job. But I am still waiting for a f-150 I ordered in September. Waited for it do be serviced and the service did a great job. But I am still waiting for a f-150 I ordered in September. More