AutoNation Ford Arlington

I had a great experience at Autonation Ford in Arlington. The process was quick and easy. The process was quick and easy. More

Dave was quick to get my truck's problem found and repaired and returned to me repaired and returned to me More

I ordered a car through AutoNation Ford in Arlington and when it arrived, the dealership had recently changed managers. The new manager's policy was they do not match trade in offers in writing from other d when it arrived, the dealership had recently changed managers. The new manager's policy was they do not match trade in offers in writing from other dealerships. This dealer offered me $6,500 less than a dealership right across the street. Their own brand dealership in Frisco offered me $4,000 more, after much conversation, they agreed to raise their offer to the same one as their dealer in frisco. They would not allow me to bring in outside financing even though I had a lower interest rate guaranteed through a bank I work with normally. The overall experience was unpleasant. The sales folks that I work with were very friendly and accommodating and understanding with the challenges and apologized however I will not purchase again from this dealership. More

My check engine light came on and I called Autonation for an appointment. I was told it would take a week to diagnose my vehicle. I asked if, I could be put on a list and I would bring it in the day before an appointment. I was told it would take a week to diagnose my vehicle. I asked if, I could be put on a list and I would bring it in the day before your ready to work on it. The answer was NO, you must leave the vehicle. Do you have a loaner car. The answer was NO. I told the service advisor I would bring it the following Monday. I pulled into the service drive around 9:30am. I was the only customer in the service drive. I looked over and saw 4 service reps diligently working at their computers. .I waited a few minutes and no came to greet me. I left my vehicle and entered the service are. I stood inside the door for a solid 2 minutes watching all of the service reps typing away on their computers. No one looked up. They all knew I was there. After 2 solid minutes I caught one of the service reps look at me. She quickly said, someone will be right with you and started typing again. By the way, I am the only customer at the service desks!!! Another solid minute went buy and then one of the other services advisors (without looking at me) said, can I help you. We started to converse while he continued to type (never, ever looking up at me). This behavior is extremely rude. The other issue is that it took 8 days to diagnose an engine light problem. That is unacceptable. Why would buy another truck from you when you can't fix the ones you already sold within a reasonable time. . More

Melissa was my advisor and she did great. Great communication and great customer service. Hope I can get her again as my advisor for future visits. Great communication and great customer service. Hope I can get her again as my advisor for future visits. More

I was charged $540 for a part that broke off on the drivers side door. The service clerk said this happens all the time so we have plenty of spare parts in stock. No way does this part cost more than drivers side door. The service clerk said this happens all the time so we have plenty of spare parts in stock. No way does this part cost more than $100. Also, it seems like a recall should be done since this is such a common problem. More

Always great personnel and the last service on car wAs excellent on record time Service agent Jaime was great excellent on record time Service agent Jaime was great More

Second time in for same electrical problem hopefully Big Ford has solved the fix time will tell Ford has solved the fix time will tell More

I scheduled standard lube service and tire rotation and also scheduled two minor recalls all to be done in the same day. Josh was put in a bad spot and short handed but was able to get my truck complete in also scheduled two minor recalls all to be done in the same day. Josh was put in a bad spot and short handed but was able to get my truck complete in time and kept me in the loop the entire time. More

It’s a very friendly environment and everyone is willing to help you. I would recommend anyone. to help you. I would recommend anyone. More