AutoNation Ford Arlington

This is my second auto purchase from Bankston. I was referred to Greg Plechus who I found to be friendly, helpful and knowledgeable. Greg was a good listener and we quickly determined the specs of the v referred to Greg Plechus who I found to be friendly, helpful and knowledgeable. Greg was a good listener and we quickly determined the specs of the vehicle I wanted. Greg stayed focused and we made a deal with a none of the usual BS that usually accompanies a car purchase. Count me as a satisfied Bankston customer. More

Jennette was wonderful and took her time with. She was very concerned that I got the car I wanted at a good price. Can't beat that. Everyone was friendly. very concerned that I got the car I wanted at a good price. Can't beat that. Everyone was friendly. More

As I consider what to write in this review, I must first say I am surprised to see any negative comments posted by Bankston Ford of Arlington customers. I purchased a 2013 Explorer XLT on Black Friday. My i say I am surprised to see any negative comments posted by Bankston Ford of Arlington customers. I purchased a 2013 Explorer XLT on Black Friday. My initial contact with this dealership was earlier the same week, when I submitted an online request. Not only did someone reply immediately by email (my desired method of communication), but I received a friendly phone call as well. Eventually, I made contact with Sales Representative Greg Plechus, who suggested I make a quick visit to see whether he could beat the deal I was making with another Ford dealership. Upon arriving to Bankston in Arlington, I was greeted immediately by Greg Plechus. Presenting myself as a "no BS" kind of person, Mr. Plechus acknowledged he was similar and assured me that he would conduct all of our business in a straightforward and professional manner. He has certainly upheld his promise in every way. Following our introduction, Mr. Plechus invited me to speak directly to the person responsible for appraising my trade-in, which I did, and as a result, the trade-in allowance was significantly more than the "best possible deal" offered by the competitor dealership. I spent a considerable amount of time in Mr. Plechus' office as we looked online at available Explorers and discussed features and options. Never for one moment did I feel pressured or coerced like he was attempting to talk me into accepting something I did not want. In fact, before even visiting the sales lot to check out the Explorers, Mr. Plechus listened to my desires and priorities and worked diligently to find a vehicle that met all of my demands. Mr. Plechus and everyone on the sales and finance teams at Bankston Arlington are down-to-earth people who truly enjoy working with customers. They delivered exactly what I wanted and did so without any attempts to oversell, deceive, or otherwise mislead me in any way. After the sale, I worked with the aftermarket team to get window tinting. Mr. Plechus has followed up with me on more than one occasion over the past five days to ensure I am satisfied. We have spent additional time inside the Explorer so that he could teach me how to use the new Ford Sync software and assist me in maximizing my driving experience. In the future, I know that I can depend on Mr. Plechus to assist me in any way. This was a truly enjoyable experience, which I must say, is unexpected and atypical. I am a proud Explorer driver, and I will encourage my friends and family to deal with Bankston Ford of Arlington. More

We had not purchased a vehicle in several years and our need was great. We were given the keys to a wonderful car from a wonderful team. Greg Plechus found us the car we were looking for and made our buyi need was great. We were given the keys to a wonderful car from a wonderful team. Greg Plechus found us the car we were looking for and made our buying experience the best we have ever had. Very thankful for Robert, sorry I don't remember his last name, he made financing the car easy with a good interest rate. We recommended Bankston and Greg to our family and they purchased a vehicle the following day. Great experience for all. More

I had told David that I was not a fan of dealerships. He told me he was an easy person to work with and that was no lie! I appreciate all his help and he got us into a car and paid off our old one. He liste told me he was an easy person to work with and that was no lie! I appreciate all his help and he got us into a car and paid off our old one. He listened to what we needed and worked with us. I may not be totally swayed on all dealerships, but Bankston Ford took care of us! More

I was trying to purchase a used vehicle and was working with David Burford. We agreed on a price and I left to go get the bank financing and sign the papers. I called back within an hour and Mr. Burford with David Burford. We agreed on a price and I left to go get the bank financing and sign the papers. I called back within an hour and Mr. Burford would not take my call. I called numerous times and had the financing complete with a bank draft in hand. My wife finally called on another line and Mr. Burford immediately answered the phone. I was told that while I was in the process of signing papers that they sold the car to someone else. WHAT A POOR WAY TO RUN A BUSINESS! i WOULD NOT RECOMMEND THIS DEALERSHIP TO ANYONE! Don't turn your back on them and definitely don't trust Mr. Burford! If they felt that they were doing right they would have at least had the courage to answer my phone calls. If they had been honest with me, they would have called or taken my calls to let me know. Again, WHAT A POOR WAY TO RUN A BUSINESS!!!!! More

I've bought a Ford Focus and Ford Edge from Scott at this dealership, and he will always be my first stop when shopping for cars (although I'm pretty well set for a while). Service after the sale was spot-o dealership, and he will always be my first stop when shopping for cars (although I'm pretty well set for a while). Service after the sale was spot-on. I gave a 4 on price just because hey, who wouldn't like to get a lower price, but to be fair I felt like I got a very good deal. More

I took my Mustang in for service. The tension pulley needed to be replaced. While I was there, Bankston arranged for a rental car for me under warranty. I picked my car up the next day, and unknown to needed to be replaced. While I was there, Bankston arranged for a rental car for me under warranty. I picked my car up the next day, and unknown to me, the mechanic forgot to plug engine fan back in. I ended up with an overheated engine out in Odessa, TX. I was charged $104 for the repair, (Sewell Ford Odessa treated me right). I called my Service Tech and said the mechinic in Odessa said the fan had not been plugged back in. I said I wanted $104 and I also missed a day of work, but I would take just the $104. He said they would send a check. I called several times over the next 3 months and always the same thing, "The check is on the way". Finally, after months of this,, I talked to the accounting dept. and found out the check had never been requested. I finally received the check. THEN, four months after I had the repair, I get a charge from Enterprise on my bank account. I called them and they said Bankston never paid the invoice and now they were charging the rental to me. I called Banston accounting and have not heard back. I will NEVER go there again. More

This dealership is the only dealership I will go to. The employees have been there 5+ yrs. They always lay out the red carpet for me. THANK YOU! employees have been there 5+ yrs. They always lay out the red carpet for me. THANK YOU! More

I vowed 3 years ago to never step foot in this dealership again. Thought I'd give it a try to see if new management had taken over. Stayed 20 minutes which consisted of a guy that had no clue what inventor again. Thought I'd give it a try to see if new management had taken over. Stayed 20 minutes which consisted of a guy that had no clue what inventory he had, so we just walked around the parking lot. He couldn't find the right car - had to go back to the office twice and switch out keys and then blamed it on somebody else. He gave us a stock quote as I walked out the door. Left and went to Don Davis down the street and bought a better car for $6000 less! More