AutoNation Ford Arlington

Shauna, Service Manager and Julian, with the Mobile Van provided excellent Customer Service!! However, offsite Customer Service/ Scheduling Dept. appears to need extensive training. I encountered several provided excellent Customer Service!! However, offsite Customer Service/ Scheduling Dept. appears to need extensive training. I encountered several bad experiences with this dept. More

Peggy was fantastic. She wasn’t pushy when additional service items came up during the inspection of my vehicle. She was friendly and I would recommend her and this dealership and its service department service items came up during the inspection of my vehicle. She was friendly and I would recommend her and this dealership and its service department to anyone. More

The lady that Chk me in was not engaged it will take 2 to 3 hrs to change oil and rotate your tyres. I said really are you sure yes she said I find she could have explained the reason not that’s it what I sa 3 hrs to change oil and rotate your tyres. I said really are you sure yes she said I find she could have explained the reason not that’s it what I say is it. More

Josh did not effectively communicate. Tried to contact him the day after taking my truck in to find out if it was ready for pickup and got no response. Come to find out he had the day off. Evidently never him the day after taking my truck in to find out if it was ready for pickup and got no response. Come to find out he had the day off. Evidently never handed me off to someone else. Maybe not just Josh being ineffective in customer service. More

Did a great job on helping me out..Need my truck as soon Did a great job on helping me out.. Need my truck as soon as got it . They did rush it through top get me out of a bind Did a great job on helping me out.. Need my truck as soon as got it . They did rush it through top get me out of a bind More

I returned to AutoNation two times to work with Charmaine Higgins. She was exceedingly kind and professional, and she and the whole AutoNation team worked to make sure I left in a great car. Highl Charmaine Higgins. She was exceedingly kind and professional, and she and the whole AutoNation team worked to make sure I left in a great car. Highly recommend buying a vehicle from AutoNation- and ask for Charmaine!! More

My salesman, Jake, listened to my needs and showed me vehicles that fit those needs! He was knowledgeable and patient as we asked questions and made our decision. Our financial guy Erik, also worked rea vehicles that fit those needs! He was knowledgeable and patient as we asked questions and made our decision. Our financial guy Erik, also worked really hard to get us a good deal. Together they made the experience probably the best car shopping trip ever! More

Brought in my son's F150 to get routine service done prior to him going back to college. Was ready to get full down load on how much I should probably do, but instead, was told that nothing more than m prior to him going back to college. Was ready to get full down load on how much I should probably do, but instead, was told that nothing more than minimum work was needed, an oil change, rotation of tires and that was it. Appreciate when people deal with you honestly. More

The service person was professional and courteous. The service was fast. Took less than one hour to complete the work. The waiting area was nice and clean. service was fast. Took less than one hour to complete the work. The waiting area was nice and clean. More

My side view mirror on passenger side was broken and need to be replaced. My service adviser was Peggy and she was fantastic. She told me the part was in stock and she could have it replaced that day. Took m to be replaced. My service adviser was Peggy and she was fantastic. She told me the part was in stock and she could have it replaced that day. Took my vehicle in and 4 hours later it was fixed. Will definitely use AutoNation Ford again. More