AutoNation Ford Arlington

I was trying to purchase a used vehicle and was working with David Burford. We agreed on a price and I left to go get the bank financing and sign the papers. I called back within an hour and Mr. Burford with David Burford. We agreed on a price and I left to go get the bank financing and sign the papers. I called back within an hour and Mr. Burford would not take my call. I called numerous times and had the financing complete with a bank draft in hand. My wife finally called on another line and Mr. Burford immediately answered the phone. I was told that while I was in the process of signing papers that they sold the car to someone else. WHAT A POOR WAY TO RUN A BUSINESS! i WOULD NOT RECOMMEND THIS DEALERSHIP TO ANYONE! Don't turn your back on them and definitely don't trust Mr. Burford! If they felt that they were doing right they would have at least had the courage to answer my phone calls. If they had been honest with me, they would have called or taken my calls to let me know. Again, WHAT A POOR WAY TO RUN A BUSINESS!!!!! More

I've bought a Ford Focus and Ford Edge from Scott at this dealership, and he will always be my first stop when shopping for cars (although I'm pretty well set for a while). Service after the sale was spot-o dealership, and he will always be my first stop when shopping for cars (although I'm pretty well set for a while). Service after the sale was spot-on. I gave a 4 on price just because hey, who wouldn't like to get a lower price, but to be fair I felt like I got a very good deal. More

I took my Mustang in for service. The tension pulley needed to be replaced. While I was there, Bankston arranged for a rental car for me under warranty. I picked my car up the next day, and unknown to needed to be replaced. While I was there, Bankston arranged for a rental car for me under warranty. I picked my car up the next day, and unknown to me, the mechanic forgot to plug engine fan back in. I ended up with an overheated engine out in Odessa, TX. I was charged $104 for the repair, (Sewell Ford Odessa treated me right). I called my Service Tech and said the mechinic in Odessa said the fan had not been plugged back in. I said I wanted $104 and I also missed a day of work, but I would take just the $104. He said they would send a check. I called several times over the next 3 months and always the same thing, "The check is on the way". Finally, after months of this,, I talked to the accounting dept. and found out the check had never been requested. I finally received the check. THEN, four months after I had the repair, I get a charge from Enterprise on my bank account. I called them and they said Bankston never paid the invoice and now they were charging the rental to me. I called Banston accounting and have not heard back. I will NEVER go there again. More

This dealership is the only dealership I will go to. The employees have been there 5+ yrs. They always lay out the red carpet for me. THANK YOU! employees have been there 5+ yrs. They always lay out the red carpet for me. THANK YOU! More

I vowed 3 years ago to never step foot in this dealership again. Thought I'd give it a try to see if new management had taken over. Stayed 20 minutes which consisted of a guy that had no clue what inventor again. Thought I'd give it a try to see if new management had taken over. Stayed 20 minutes which consisted of a guy that had no clue what inventory he had, so we just walked around the parking lot. He couldn't find the right car - had to go back to the office twice and switch out keys and then blamed it on somebody else. He gave us a stock quote as I walked out the door. Left and went to Don Davis down the street and bought a better car for $6000 less! More