AutoNation Ford Arlington

Dead Battery in new car I got to this dealer at 6:30 with a dead battery in my new Mustang GT. They replaced free, no hassles and very quickly. I was out by 7pm. Very impress I got to this dealer at 6:30 with a dead battery in my new Mustang GT. They replaced free, no hassles and very quickly. I was out by 7pm. Very impressed and appreciative of their fantastic service. More

Needed Oil Change and Recall done Where do I begin, from the Management of Used Sales Dept, to the Finance Dept to the Service Dept poor service is what I received. I will never set fo Where do I begin, from the Management of Used Sales Dept, to the Finance Dept to the Service Dept poor service is what I received. I will never set foot on Autonation Arlington as long as I live nor will any of my family members. Autonation Arlington aren't trustworthy bottom line. I suggest future customers do your homework and research before buying if not you've been warned More

Great service Susan was a great advisor she helped me find out that I had purchased a maintenance package from Grand Praire Ford and they didn't give when I had mai Susan was a great advisor she helped me find out that I had purchased a maintenance package from Grand Praire Ford and they didn't give when I had maintenance done. She is top notch when coming to treating customers well. This is why my next vehicle purchase will be from here. More

Awesome Service!!!! I brought my F250 in for service and I was very pleased to see women working on the QuickLane! Susan was very pleasant and I will return. Thanks! I brought my F250 in for service and I was very pleased to see women working on the QuickLane! Susan was very pleasant and I will return. Thanks! More

Like Family I came in because I needed tires. Susan Ragsdale was my service advisor and treated me like her own family. She helped me to get the best price since I came in because I needed tires. Susan Ragsdale was my service advisor and treated me like her own family. She helped me to get the best price since they price match their tires. The service was extremely fast and I would defiantly go back just to see Susan! More

Great service! Took my car in for oil change and routine maintenance and had great service! I was in and out faster than I was told it would take. They even washed m Took my car in for oil change and routine maintenance and had great service! I was in and out faster than I was told it would take. They even washed my car!! More

WOUD NOT BUY HERE I WENT TO TEST DRIVE A FORD FUSION. I WAS GREETED BY A GENTLMAN NAMED AKIM. HE WAS VERY NICE AND TOOK ME TO MEET PAUL A, WHO I HAD RECIEVED AN EMAIL I WENT TO TEST DRIVE A FORD FUSION. I WAS GREETED BY A GENTLMAN NAMED AKIM. HE WAS VERY NICE AND TOOK ME TO MEET PAUL A, WHO I HAD RECIEVED AN EMAIL FROM FROM MY INTERNET SEARCHES. PAUL ASKED ME 3 TIMES IF I WANTED TO LOOK AT THE FORD FUSION ENERGY I KEPT TELLING HIM NO. THEN HE SAID WHY WOULD YOU NOT WANT 100 MGG? RUDE....(BECAUSE I WANT A FORD FUSION) AKIM TOOK ME ON THE TEST DRIVE AND WAS VERY NICE. WE CAME BACK AND AT ONE POINT I ASKED PAUL IF THE CAR WENT PAST 80 MPH (I HAD SEEN SOMETHING ON A VIDEO WAS NOT SURE OF) HE RESPONDED WITH WHY DO YOU WANT TO SPEED. AGAIN RUDE....(I FOUND OUT FROM ANOTHER DEALER THAT YOU CAN CONTROL THE SPEED TO NOT GO PAST 80 AS A FEATURE FOR THE MY KEY). HE GAVE ME A QUOTE WHICH WAS HIGHER THAN THE INTERNET PRICE. HE SAID HE WAS GOING TO CALL ME BACK AND HE NEVER DID. NEEDLESS TO SAY I WENT TO ANOTHER DEALERSHIP AND WAS GIVEN AWESOME CUSTOMER SERVICE AND PRICE. I BOUGHT SOMEONE ELSE.... More

John New vehicle buying expereince Well i bought a new 2014 F150 and they were really nice until they get you to buy and then you are swept under the carpet i had a problem with window Well i bought a new 2014 F150 and they were really nice until they get you to buy and then you are swept under the carpet i had a problem with window tint and bedliner they said take it to car toys they didnt even do the work the comment was oh your free window tint and your free bedliner that just went over my head and then finance said why do you want to trade its none of their business More

Excellent For the last 10yrs I have bought over 15 vehicles new and used. Always have had a great car buying experience! Customer service and follow up were per For the last 10yrs I have bought over 15 vehicles new and used. Always have had a great car buying experience! Customer service and follow up were perfect. More

Vehicle Purchase Experience My salesman was Michael M. He was nice and tried his best to solve situation. I bought an 2012 Ford Fusion SE and I'm happy so far with my purchase. O My salesman was Michael M. He was nice and tried his best to solve situation. I bought an 2012 Ford Fusion SE and I'm happy so far with my purchase. Once I entered the Finance Dept with Chad, I felt I was taken fast. My interest rate went from 3.99 to 8.9% excuse per Ford Motor Credit but when I called them they said dealer could have negotiated. It was obvious commission was the only thing that mattered. While I'm signing papers my salesman Michael M. was removing all of my personal items from my 2006 Dodge Durango that I traded in. At the time I was so ready to leave I was a little relieved he did it but still skeptical. 5 days later I noticed I didn't have my GPS out of my truck. I called him because I knew EXACTLY where it was in the compartment. I drove up there, the truck was still there cleaned out but NO GPS. I was furious. Michael then bought 2 Managers, I assume out there and they basically said suck it up we don't have it and that they would check with clean up people and let me know on Monday. Seriously, they couldn't take care of now while I'm there. I was in tears. I just bought a car, gave you commission and they could careless that they have a thief working for them. For this experience, I cannot will not recommend their dealership again. I'm still researching legal steps. More