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AutoNation Ford Arlington
Arlington, TX
1,206 Reviews
As one of the largest Ford dealerships in the Arlington area, AutoNation Ford Arlington is your local destination for all new and used Ford models. Located just south of the 20 and east of S Cooper St, our showroom is easy to find. With an expansive inventory of both new and used Ford vehicles for sale, and a large selection of other used cars, trucks, and SUVs for sale, we are sure to have the perfect new or used vehicle for you! Check out our website today, or visit our showroom in Arlington to learn more.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 1,206 reviews
December 02, 2020
Customer service is their lowest priority !From the Customer service is their lowest priority ! From the receptionist who doesn't even acknowledge your presence or say hello, all the way up to the Gene Customer service is their lowest priority ! From the receptionist who doesn't even acknowledge your presence or say hello, all the way up to the General Manager, who sends email asking for feedback but doesn't respond. It is apparent from the lack of customers in the building that they have rubbed many people the wrong way. If you expect to be treated with respect and to be dealt with fairly do not go to this Dealership. More
by Marsdfw
Employees Worked With
Paul Solomon
November 28, 2020
If you are looking for a sales person to work with, try Jake Andrews. He is caring and fair. Jake is a friendly guy. I had a great purchase experience with him. Jake Andrews. He is caring and fair. Jake is a friendly guy. I had a great purchase experience with him. More
by Heathman817
Employees Worked With
Jake Andrews
May 28, 2020
Bad customer service I am new to the area and called about getting my recall fixed. I was told my recall had expired and would have to pay to get my car fixed. Recalls don I am new to the area and called about getting my recall fixed. I was told my recall had expired and would have to pay to get my car fixed. Recalls don't expire.....this is bad business, trying to con people into paying to get their recalls fixed. Will never recommend this place to anyone! More
by jennifer
Employees Worked With
Rebecca Kelsey Sampson
August 09, 2019
Excellent Car Buying Experience!!! Ricky Jessup was awesome and made the car buying experience so easy and stress free! He quickly responded and is very knowledgeable! I will definitely Ricky Jessup was awesome and made the car buying experience so easy and stress free! He quickly responded and is very knowledgeable! I will definitely refer Ricky & Auto Nation to all my friends & family! More
by Lisa Herring
Employees Worked With
Ricky Jessup & Johnny Marquez
November 10, 2018
Great dealership We came in to get a recall done on our mustang we strolled through the used cars and found a Fusion that we liked. Wifes Mustang came from this dealer We came in to get a recall done on our mustang we strolled through the used cars and found a Fusion that we liked. Wifes Mustang came from this dealership back in 2006 when it was Texan Ford. So ours was 12 years old 177000 miles. It was time. Our sales person Mike Halasa was awesome. He was not the pushy salesman that we have had in the past at other dealerships. He made it a awesome time. He found some trim pieces broken and is having them replaced along with window tint. Now our finance person Kim Harris was the best. Made signing the papers fun. Very helpful and very good at her job explaining all the warranties and all other questions. She gave me a nickname as serial trader since I have had the 5 new cars since my wife has had one. She had me laughing and enjoying our time. This is how car buying should be. Got our payments where we wanted. AWESOME DEALERSHIP!!!!!!! As we were about to leave the check engine light came on. No worries they said. Put us in a loaner until it can get fixed. Very impressed how we were treated. Thank you Autonation Ford Arlington More
by RubyRed
Employees Worked With
Mike Halasa, Kim Harris
August 01, 2018
HORRIBLE CUSTOMER SERVICE! I just called to schedule an appointment and the guy asked me if I was a customer there. I said yes and he asked for my phone number. I then said I just called to schedule an appointment and the guy asked me if I was a customer there. I said yes and he asked for my phone number. I then said I wasn't sure if I had been there before and he cut me off and said "I need your phone number...I need your phone number ma'am!" I immediately told him that was not a good way to start earning my business and asked to speak with his supervisor! He hung up on me. I called back and a guy named Paul Barnum answered and defended him..for all I know it could have been Paul I spoke with the first time...but I won't be going there for service! More
by LANAE
Employees Worked With
PAUL BARNUM
February 01, 2018
Horrible I attempted to buy a truck here, the sales guy tried to argue with me and tell me a rear locker was the same as 4x4. Then they offered me an insulting I attempted to buy a truck here, the sales guy tried to argue with me and tell me a rear locker was the same as 4x4. Then they offered me an insulting price for my trade well below what other dealers had offered. When I asked for my key so I could leave the salesman left and came back with a manager and no key like they were holding me hostage, Would NOT recommend. More
by chris
Employees Worked With
Grant Stautzenberger
September 26, 2017
We have never had better service from a dealership. Excell Excellent service. They ordered our part on Tuesday and when we took it back on Saturday it was installed in less than 30 minutes. Great service Excellent service. They ordered our part on Tuesday and when we took it back on Saturday it was installed in less than 30 minutes. Great service More
by Notyourbusiness
Employees Worked With
Peggy Chaney
February 06, 2017
Treated me like family I was torn between two dealerships, but Steve Belcher helped me find the perfect car for my lifestyle. The dealership staff treated me very well and c I was torn between two dealerships, but Steve Belcher helped me find the perfect car for my lifestyle. The dealership staff treated me very well and can help you find what you want within your budget. More
by Craig Keas
Employees Worked With
Steve Belcher
January 18, 2017
Maintenance Check up and recall work. Great experience at the Ford dealership service department in Arlington. Very efficient and thorough with covering our service needs and getting it do Great experience at the Ford dealership service department in Arlington. Very efficient and thorough with covering our service needs and getting it done within the timeline requested. Everyone there was very professional in their assistance. This the kind of service at a dealership that you continue with. Great job everyone. More
by Steve
Employees Worked With
Dawn Robinson
