AutoNation Ford Arlington

WOUD NOT BUY HERE I WENT TO TEST DRIVE A FORD FUSION. I WAS GREETED BY A GENTLMAN NAMED AKIM. HE WAS VERY NICE AND TOOK ME TO MEET PAUL A, WHO I HAD RECIEVED AN EMAIL I WENT TO TEST DRIVE A FORD FUSION. I WAS GREETED BY A GENTLMAN NAMED AKIM. HE WAS VERY NICE AND TOOK ME TO MEET PAUL A, WHO I HAD RECIEVED AN EMAIL FROM FROM MY INTERNET SEARCHES. PAUL ASKED ME 3 TIMES IF I WANTED TO LOOK AT THE FORD FUSION ENERGY I KEPT TELLING HIM NO. THEN HE SAID WHY WOULD YOU NOT WANT 100 MGG? RUDE....(BECAUSE I WANT A FORD FUSION) AKIM TOOK ME ON THE TEST DRIVE AND WAS VERY NICE. WE CAME BACK AND AT ONE POINT I ASKED PAUL IF THE CAR WENT PAST 80 MPH (I HAD SEEN SOMETHING ON A VIDEO WAS NOT SURE OF) HE RESPONDED WITH WHY DO YOU WANT TO SPEED. AGAIN RUDE....(I FOUND OUT FROM ANOTHER DEALER THAT YOU CAN CONTROL THE SPEED TO NOT GO PAST 80 AS A FEATURE FOR THE MY KEY). HE GAVE ME A QUOTE WHICH WAS HIGHER THAN THE INTERNET PRICE. HE SAID HE WAS GOING TO CALL ME BACK AND HE NEVER DID. NEEDLESS TO SAY I WENT TO ANOTHER DEALERSHIP AND WAS GIVEN AWESOME CUSTOMER SERVICE AND PRICE. I BOUGHT SOMEONE ELSE.... More

John New vehicle buying expereince Well i bought a new 2014 F150 and they were really nice until they get you to buy and then you are swept under the carpet i had a problem with window Well i bought a new 2014 F150 and they were really nice until they get you to buy and then you are swept under the carpet i had a problem with window tint and bedliner they said take it to car toys they didnt even do the work the comment was oh your free window tint and your free bedliner that just went over my head and then finance said why do you want to trade its none of their business More

Excellent For the last 10yrs I have bought over 15 vehicles new and used. Always have had a great car buying experience! Customer service and follow up were per For the last 10yrs I have bought over 15 vehicles new and used. Always have had a great car buying experience! Customer service and follow up were perfect. More

Vehicle Purchase Experience My salesman was Michael M. He was nice and tried his best to solve situation. I bought an 2012 Ford Fusion SE and I'm happy so far with my purchase. O My salesman was Michael M. He was nice and tried his best to solve situation. I bought an 2012 Ford Fusion SE and I'm happy so far with my purchase. Once I entered the Finance Dept with Chad, I felt I was taken fast. My interest rate went from 3.99 to 8.9% excuse per Ford Motor Credit but when I called them they said dealer could have negotiated. It was obvious commission was the only thing that mattered. While I'm signing papers my salesman Michael M. was removing all of my personal items from my 2006 Dodge Durango that I traded in. At the time I was so ready to leave I was a little relieved he did it but still skeptical. 5 days later I noticed I didn't have my GPS out of my truck. I called him because I knew EXACTLY where it was in the compartment. I drove up there, the truck was still there cleaned out but NO GPS. I was furious. Michael then bought 2 Managers, I assume out there and they basically said suck it up we don't have it and that they would check with clean up people and let me know on Monday. Seriously, they couldn't take care of now while I'm there. I was in tears. I just bought a car, gave you commission and they could careless that they have a thief working for them. For this experience, I cannot will not recommend their dealership again. I'm still researching legal steps. More

Great experience Dropped my Escape off for routine maintenance, a couple of recalls, and a handle had come off on the back hatch door. Requested a quote for a deep scr Dropped my Escape off for routine maintenance, a couple of recalls, and a handle had come off on the back hatch door. Requested a quote for a deep scratch as well. Tim took care of everything and more! He walked me through the work that was done, and three options for the scratch. He even washed and detailed the car, inside and out. We are moving out of Arlington but I will continue to bring my Escape back to them! More

Would not give fair bluebook value for trade Finance guy was rude and smug. Would not give a fair blue book value for my trade even though it was purchased at one of the Autonation chains, had Finance guy was rude and smug. Would not give a fair blue book value for my trade even though it was purchased at one of the Autonation chains, had extremely low miles and not a scratch or blemish on it. Was looking to upgrade to a vehicle found at another AutoNation not available locally but internet price was not honored either after tacking on additional charges , window tint etc. which was not listed under the discounted price. Payment price he came up with was $41.00 per month higher than I was able to get for the same car at same discounted price at another dealer. Would have liked to keep my business with AutoNation but will never go back or recommend them to anyone. More

Our Ford Flex overheated in traffic recently . It was towed to this dealership. The following day they got to it after 4pm..they diagnosed a water pump leak and quoted us $2500 to fix it!!! We picked up towed to this dealership. The following day they got to it after 4pm..they diagnosed a water pump leak and quoted us $2500 to fix it!!! We picked up and took it to Bird Kultgen Ford in Waco, TX. They diagnosed the fan and motor assembly. They fixed it for $800. The water pump was fine. Our Flex is back on the road. I strongly encourage you to get a second opinion if this service center has "diagnosed" your car. Plus, they are WAY over-priced on their quotes. Even it was a water pump, the highest quote I got out of 3 outside quotes was $1300! More

No customer service once you drive off the lot. I purchased a 2013 F150 King Ranch and moved the next day. It took me 4 phones calls over the course of several weeks to just get me tags---and, my te purchased a 2013 F150 King Ranch and moved the next day. It took me 4 phones calls over the course of several weeks to just get me tags---and, my temp tags expired. Additionally, the dealer installed locking lugs without a KEY! I had to have the truck serviced for a recall when I discovered the problem. It cost me $75.00 to have the lugs forcibly removed and new ones installed. Autonation refused to reimburse me for the cost. I know it isn't that much, but to me it is a matter of principle. Autonation made the mistake and wouldn't remedy it. Beware of this dealership and Andy Pham, Internet salesmen. More

We were traveling back to Missouri, the screws in our starter needed to be replaced. (2 screws) cost of 636.00 to get out of their! Charged for things could not have been done, because the vehicle would starter needed to be replaced. (2 screws) cost of 636.00 to get out of their! Charged for things could not have been done, because the vehicle would not start to do such a test!! I feel that since we had to have service, we we're taken advantage of. I wrote a letter to the customer service reprehensive, Linda Belota, have NEVER gotten an answer. (twice contacted) I was warn about this Ford dealership, should have listened. BEWARE! More

This Dealership is Awful.the first day i went there just to test drive a ford focus and they pressured me to buy a car when i said i was just looking for now and needed to decide what kind of car i was goin to test drive a ford focus and they pressured me to buy a car when i said i was just looking for now and needed to decide what kind of car i was going to get... They brought in two different managers to pressure me into getting a car. My boyfriend finally had to say we are going to need her keys back now. I should have stayed away but i thought i would give them the benefit of the doubt. The entire time i dealt with Leon Williams. Stay far away from this guy... He called me the next day and asked if i had decided on a car. I let him know i was interested in the car i test drove. The Car was 16,500 asking price.I told him I wanted to get the car TTL for 14,000. And 4,000 for my trade in. He called back twice and i didn't answer. So he TEXTED me. Which i found to be unprofessional, but i went with it. He told me he would do 14,089 for the car and 4,000 for my trade in. I then said If you make it 14,000 even and 4,000 for my trade in I will be there in 20 minutes. He said "I owe him lunch for that" but it was a deal. I Got my father to drive down so he could be there to make sure everything went as planned. I got there signed so papers (was not shown the breakdown of the price) He took me to the finance office where i filled out paper work THEN was shown my breakdown.. WELL He had the Price HIGHER THAN THE ASKING PRICE and 4,000 dollars deducted on the CRAZY HIGH price of this car for my trade in. So i would get the car for 14,000 even. That would make the 16,500 asking price JUMP to 17,500 at least (not including TTL). how is that a deal for me..? and Leon why would i have to buy you lunch for you screwing me over. I told the manger that was not what we discussed and I had Text messaged to prove it. He simply said i'm sorry but I cant do that deal. So I walked out and told Leon to give me my keys and that he lied to me. All he could say is I dont know what you are talking about. This by far is the WORST car buying experience i have ever encountered. The Finance guy who was nice pretty much said that Leon knew what he was doing and that was why i had not been shown the papers from the beginning. I will say that i have learned my lesson. More