AutoNation Ford Arlington

Very timely. When you have an appointment, they get you in and out. The advisor is very professional. When you leave a message, he always call back in a timely manner. in and out. The advisor is very professional. When you leave a message, he always call back in a timely manner. More

I have been super impressed by the level of service I have been receiving at AutoNation Ford of Arlington. Colby Serrano and Matt Lewis have responded immediately to all my service issues on my new vehi have been receiving at AutoNation Ford of Arlington. Colby Serrano and Matt Lewis have responded immediately to all my service issues on my new vehicle. While my new F-150 has been running perfectly, I have had a few cosmetic concerns. Each optima they came through for me without hesitation. Thanks Colby for being far more than I expected in a salesperson. Your follow up support has been tremendous. Thank you. It’s not just Colby who makes walking in the door a positive experience. Each person I meet when I walk through the door is both helpful, professional, and sincerely friendly. More

Dealership very clean. Greeted right away. Explained what was needed. Offered a ride home but I chose to wait. Gave me an approximate wait time. No hard upsale. was needed. Offered a ride home but I chose to wait. Gave me an approximate wait time. No hard upsale. More

Our service person Ms. Peggy is and has been the most knowledgeable and helpful person I’ve ever had in 45 + years of owning and driving a car. knowledgeable and helpful person I’ve ever had in 45 + years of owning and driving a car. More

BUYER BEWARE.If you want to work with a dealership that BUYER BEWARE. If you want to work with a dealership that gives even the slightest impression that they care about you and your business, this is no BUYER BEWARE. If you want to work with a dealership that gives even the slightest impression that they care about you and your business, this is not the place for you. I've been attempting to get a Bronco Sport for some time now, and finally found one through this dealership around Memorial Day weekend. The vehicle was not yet at their lot, but was going to be en route soon from Ford's plant. I was told that I could begin the purchase process for that particular vehicle before it arrived at the lot if I filled out some paperwork and put down a $1,000 deposit. When the vehicle arrived, I'd be able to complete the purchase and take my new car home. I was told in no uncertain terms that this vehicle was now officially mine and would not be available for purchase by anyone else. Now, more than six weeks later, I have yet to hear from anyone at the dealership telling me the car has arrived. It has been removed from their website and marked as sold - but not to me! After multiple unanswered attempts to get in touch with the General Manager, I have not heard anything back, but I received an unexplained email from Ford (corporate) saying that the dealership had placed an order for a new Bronco Sport in my name without my authorization and with a build/delivery time of around two months or potentially more. This tacit admission that they sold what was rightfully my vehicle to someone else without ever even attempting to reach out to me in inexcusable, and I still have not heard a peep from them. Nor have I received a refund for the $1,000 deposit I placed on the vehicle, which they no longer even have. In retrospect, I should have known that there would be issues with the process. I made an appointment (as opposed to just walking in) to go in and see a sales rep when I began this process, and she arrived to our meeting more than 25 minutes late. She was very unprofessional, and set the tone for the rest of my interactions with the dealership. My family has purchased at least 5 vehicles in the last year (4 of them through Ford) and this is by far the worst experience we've had in that span of time. I could not be more disappointed with the (lack of) service I've gotten from my experience with this dealership, and will not be using them again, nor recommending them to anybody I know. More