AutoNation Ford Arlington

My service advisor Ms. Chaney was extremely knowledgeable and professional. I came in for my oil change and question around recall of roof rack, she was efficient and very personable. I was pleasantly surp and professional. I came in for my oil change and question around recall of roof rack, she was efficient and very personable. I was pleasantly surprised to retrieve my vehicle in a timely manner with an exterior wash and dry included. My experience with this dealership since my original purchase date in 2018 has been fantastic. More

Came in for regular maintenance and a recall fix. Josh fixed me up and faster than originally quoted! fixed me up and faster than originally quoted! More

My service advisor Mr. Morrison is very professional and knowledgeable about my car. The service department got my car back to me sooner than I thought. So far I have taken my Ford Fusion there for regula knowledgeable about my car. The service department got my car back to me sooner than I thought. So far I have taken my Ford Fusion there for regular maintenance its been a great experience. More

Great experience because of Joshua Hrome Assistant Service Manager.He was prompt courteous and helpful. Service Manager.He was prompt courteous and helpful. More

Paul Barnum took care of my 24,000 service needs. He actually went over the expectations by solving an issue on the spot! Oh and he had my vehicle hand washed before returning it to me. Thanks Paul yo actually went over the expectations by solving an issue on the spot! Oh and he had my vehicle hand washed before returning it to me. Thanks Paul you make it a good experience coming to AutoNation for service More

Service department was quick, efficient, and professional. No hassle environment was a pleasant surprise. Highly recommend. professional. No hassle environment was a pleasant surprise. Highly recommend. More

This is probably the last time I will ever by a car from this store. To summarize: Customer service was HORRIBLE (Except for Mike Halasa), and the car I bought has issues. THE EXPERIENCE: Initial sal this store. To summarize: Customer service was HORRIBLE (Except for Mike Halasa), and the car I bought has issues. THE EXPERIENCE: Initial sales person I dealt with, kept a fine line of communication, until he started getting frustrated, and decided to send a disrespectful text that reflected his frustration. I decided to stop communication with him, called the dealership and spoke to a Sales Manager, Matt. I told Matt I do not want to deal with that salesperson anymore, but I am ready to come in next day first thing in the morning and buy the car. I sent him my drivers license, and insurance, and asked him to have as much as ready as possible so I can test drive the car, do paperwork and leave. When I get to the dealership, Mike greets me, tells me Matt is not in because of some kind of emergency. He did not inform anyone about my arrival or have anything ready. Mike had to start from scratch. John the finance manager wasn't difficult to work with, but was very unpleasant. It was like he wasn't happy I brought my pre-approval for financing. Was a very quiet and cold financing experience. At least he didn't try to push me in to buying anything which I appreciated. Spend about 3 hours total at the dealership before I drove out. THE PRODUCT/CAR (2015 Audi S8): The car test drove fine, and basic visual inspection seemed okay as well. After I bought it, I took to an Audi specialist, that gave me a bill of over $3k in repairs. 1.The front control arm bushings were leaking and needed to be replaced. 2. Front headlight washer was leaking and needed to be replaced. 3. Entire rear brakes needed replacement. 4. 12v socket not working. 5. Autonation used an aftermarket windshield (i know this because they had the STICKER on it), and did not bother recalibrating the adaptive cruise control camera. So their "rigorous inspection process" is BS, and you should DEFINITELY use a third party to inspect the vehicle before you buy it. I will definitely be doing it next time. More

Your computer guys at the counter facing the drive through service lanes give your place a poor rating in my opinion. through service lanes give your place a poor rating in my opinion. More

My experience was excellent friendly service knowledgeable people especially Miss Peggy looking forward to my next visit knowledgeable people especially Miss Peggy looking forward to my next visit More

Josh in the service department at auto nation in arlington, tx on hwy 20 did an excellent job ! He won my trust once again!!!!!!! They took care of my annual service oil change and rotation of the t arlington, tx on hwy 20 did an excellent job ! He won my trust once again!!!!!!! They took care of my annual service oil change and rotation of the tires as well as replacing a couple of filters, cleaning the engine crude build up and servicing my battery. Thank you once again!! More