AutoNation Ford Amherst - Service Center

I had an engine light issue with my new 2023 XLT Maverick that Shawn VanAntwerp successfully assisted me with. The problem was diagnosed, parts were ordered and a week I went back and the parts were successf that Shawn VanAntwerp successfully assisted me with. The problem was diagnosed, parts were ordered and a week I went back and the parts were successfully installed and I was happily on my way. I appreciated the professional service by all at AutoNation. More

This is my third car from them and I am Happy with the salesperson and with the service department salesperson and with the service department More

No one likes the idea of having vehicle problems but at AutoNation Ford Amherst the process of maintenance or repairs are handled keeping you totally informed through the process. Shawn VanAntwerp was my c AutoNation Ford Amherst the process of maintenance or repairs are handled keeping you totally informed through the process. Shawn VanAntwerp was my coordinator. My vehicle had to remain in the shop for several days while parts were being sourced. More

Always satisfied when I go to this service center. Have never had a problem with anything. Have never had a problem with anything. More

I always ask for Shawn V. when bringing my car in for service. He has always treated me with respect and honesty. I thought due to the age of my ESCAPE I night of been ready when bringing my car in for service. He has always treated me with respect and honesty. I thought due to the age of my ESCAPE I night of been ready for new tires, but Shawn checked my tires and let me know I should be fine for now. We will look at this again on my next visit. Unfortunately, it was time for me to replace my rear brakes, the parts were in stock and although my wait time became longer i was able to get this taken care of during this visit! Thanks Shawn for always looking out for me. Sincerely, Susanne Kerr More

Everyone at Autonation Ford is so extremely helpful and very knowledgeable. I will continue to go there for all of my automotive needs. The staff is very friendly and they are great about keeping you updat very knowledgeable. I will continue to go there for all of my automotive needs. The staff is very friendly and they are great about keeping you updated. More

seems to have been a good service visit. haven't had any problems as of yet. haven't had any problems as of yet. More

Shawn V in the service department is awesome to work with. The work done on my car is always quick and efficient with. The work done on my car is always quick and efficient More

Oil change, didn’t replace dip stick properly and missing oil cap. Not typical Ford service oil cap. Not typical Ford service More

Vehicle concern was not completely addressed. We are still dealing with the issue it went in for. We were charged for services that we did not ask for. We only wanted the interior of the car c We are still dealing with the issue it went in for. We were charged for services that we did not ask for. We only wanted the interior of the car cleaned, due to the water leak. It was assumed that we wanted the entire car detailed. We were charged for both interior and exterior detailing. When I went to pick up the vehicle, communication was very limited as to what was fixed on the vehicle. The person in charge at the time had no idea what was done to the vehicle, and I never received a call back regarding my questions. More