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AutoNation Ford Amherst - Service Center

Amherst, OH

4.8
367 Reviews

367 Reviews of AutoNation Ford Amherst - Service Center

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August 18, 2023

I took it in for service for (2) issues but ended up getting the recall for my vehicle taken care of at the same time. All (3) issues were fixed in less than 5 hours. Fast, friendly and courteous. More

by jeremy.mitter
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shawn Vanantwerp
Aug 28, 2023 -

AutoNation Ford Amherst responded

Hi, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!

August 18, 2023

Incredible service by Shawn and the service Dept. They quickly got me in and helped with a recall issue. I choose to drive 45 mins each way to this location because I trust them so implicitly. More

by matt_mcquerry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shawn
Aug 28, 2023 -

AutoNation Ford Amherst responded

Hi, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!

August 16, 2023

Really good with communication and process of repairs. Frank was very thorough with keeping up to date More

by rachelyoung330
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank sirse
Aug 19, 2023 -

AutoNation Ford Amherst responded

Hi, we're happy you found our staff to be so supportive during your experience here at AutoNation Ford Amherst. If you ever need help, just give us a call. Happy motoring!

August 14, 2023

They had my car fixed in a few hours. Fixed everything well and gave me a car wash to. More

by henderson4387
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Treated me well
Aug 18, 2023 -

AutoNation Ford Amherst responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!

August 13, 2023

Great service. Bought several cars from them in the past. Great dealership. Friendly and exceptional customer service, More

by d
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shawn
Aug 16, 2023 -

AutoNation Ford Amherst responded

Hi, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit!

August 09, 2023

No waiting politely listened to my concerns answered all my questions. Was very happy with the service. More

by sharonmillerohio
Recommend Dealer
Yes
Employees Worked With
Five star young man Kaitlyn was off
Aug 11, 2023 -

AutoNation Ford Amherst responded

Hi, thank you for taking the time to share your feedback with us. Please don't hesitate to reach out if there's anything additional we can do for you.

August 07, 2023

I had a good experience with my sales representative,he helped me order and set up my new truck More

by rajames1030
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Lee
Aug 11, 2023 -

AutoNation Ford Amherst responded

Hi, we're happy you found our staff to be so supportive during your experience here at AutoNation Ford Amherst. If you ever need help, just give us a call. Happy motoring!

August 01, 2023

This by far one of the better experiences I've had with a dealership. Everyone I spoke with in the Collision Center was always helpful, courteous, even when I was panicked. Frank Sirse emailed me updates ab More

by Julie Serenari
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ed, Frank, Larry
Aug 07, 2023 -

AutoNation Ford Amherst responded

Hi Julie, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

July 28, 2023

I had battery problems on a Sunday night. Had my car dropped off with no notice and they took care of my car Monday. I was svery appreciative. Very professional and pleasant to work with! More

by Diane
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shawn VanAntwerp service writer
Jul 31, 2023 -

AutoNation Ford Amherst responded

Hi, thank you for taking the time to share your feedback with us. Drive safe, and we'll see you on the road.

July 22, 2023

My calls were returned quickly. Shawn communicated with me every step of the way. The intake person (can't remember her name) was very professional. More

by jm3torres
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shawn, intake person
Jul 26, 2023 -

AutoNation Ford Amherst responded

Hi, thank you for taking the time to let us know how we did. We hope you have a great day!

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