AutoNation Ford Amherst - Service Center

David Bailey was my contact. He knew who I was the moment I pulled into the service bay. I explained why I was there, which he was aware of. Everything was very cordial, and my w He knew who I was the moment I pulled into the service bay. I explained why I was there, which he was aware of. Everything was very cordial, and my wait time was what I expected. My Ford was washed on the exterior, but nothing was cleaned on the interior, I don't know if I was to expect that or not, so I was not disappointed. Overall satisfied! John Whitman. More

Fast, Fair and on time as always! !!! Car was washed, drives great what more can I say. !!! Car was washed, drives great what more can I say. More

James was very knowledgeable and helped me through a stressful battery diagnosis and replacement for my Escape. stressful battery diagnosis and replacement for my Escape. More

Great people all around very polite and curdious, explain things with professionalism, took less time than expected, guess that's why I keep coming back, thank you things with professionalism, took less time than expected, guess that's why I keep coming back, thank you More

All work was performed as expected and on time! Easy to schedule service. Good people to work with! Would recommend! Easy to schedule service. Good people to work with! Would recommend! More

Very professional. All associates treat you like an old friend. Listeners as you are explaining the problem. After the mechanics have taken care of the problem, someo All associates treat you like an old friend. Listeners as you are explaining the problem. After the mechanics have taken care of the problem, someone explains what was found and what was done to remedy the problem. More

Jim in the Service Dept was knowledgeable, friendly and great to deal with. Very good service. Good explanation of problem. great to deal with. Very good service. Good explanation of problem. More

Always have a positive experience whenever I take my car in for service at this location in for service at this location More

Service was performed and vehicle was ready for pick up for the time that I requested to have it be completed by. for the time that I requested to have it be completed by. More

I had to wait 3 days for a new tire. I take care of my elderly mother and could not go help her. The first time I called them they said they are 2 weeks out to fix my flat. Found out I n I take care of my elderly mother and could not go help her. The first time I called them they said they are 2 weeks out to fix my flat. Found out I needed a new tire (only 3200 miles on my new Explorer) and they ordered it on a Monday and could not get it put on until Wednesday and it had come in on the Tuesday. They said because the serviceman I originally talked to was off on Tuesday. I don't see why I had to wait an extra day. He is not the one who puts the tire on. I waited there while they put in on and it took over an hour for something that only takes 15 minutes tops to do. I also had a personal appointment that day that I missed because they told me it would only take a 1/2 hour to put it on. Everyone was nice while I was there but very poor communication. Two other dealers I called could have had the tire in and put on the next day. More