AutoNation Ford Amherst

Always great hours to get your car in for service and it don’t take them long don’t take them long More

Went in for an oil change and took over 2 hours for it. Started off by asking the gal once she took all the info down for service and price that I had Ford Pass rewards. She did not know about them. She as Started off by asking the gal once she took all the info down for service and price that I had Ford Pass rewards. She did not know about them. She asked the typical upsell options with no price and really pushed that my cabin and air filter were in bad shape. Again no price for these. I said the cabin would be fine. After a long period of time, my vehicle was ready and said I owed nothing. I glanced at my reward points right before I left and it dropped over 33, 000 points. Asked her and another service adviser why the sudden loss of points. He explained it is so much for a part and cost me over 14,000 for the filter. I told her if I know that I would have gotten it. Her reply was I didn't know. They can delete all the negative comments they want on facebook. Observing multi customers complaining and my own experience over the time there tells me the staff is poorly trained and unable to communicate effectively to the customer. More

Great service! When I needed service to take care of a recall, they worked me in the next morning and completed my oil change/tire rotation at the same time. When I needed service to take care of a recall, they worked me in the next morning and completed my oil change/tire rotation at the same time. More

Jeff was helpful and kind. He made sure I was comfortable with every aspect of the car before and after I bought it. He made sure I was comfortable with every aspect of the car before and after I bought it. More

Excellent, professional group of people. Take very good care of customers needs and keeping informed on the progress of their needs. Take very good care of customers needs and keeping informed on the progress of their needs. More

Brought my 2017 Foed Edge in for an oil change and tire rotation. I was informed that I had 2 recalls but only had time for 1 recall to be repaired. All items were done in the time I was told it would be d rotation. I was informed that I had 2 recalls but only had time for 1 recall to be repaired. All items were done in the time I was told it would be done. Very pleased with the service and the service rep. Thanks More

Jeff was helpful and kind. He made sure I was comfortable with every aspect of the car before and after we bought it! I will buy another car from him! He made sure I was comfortable with every aspect of the car before and after we bought it! I will buy another car from him! More

Good quick courtesy service. Very friendly staff. Was very attentive to my needs and got me a loaner car for the service I needed on my truck with no hassle. Very friendly staff. Was very attentive to my needs and got me a loaner car for the service I needed on my truck with no hassle. More

Great service. My 2nd vehicle purchased here! Always a great experience. Very helpful and friendly! My 2nd vehicle purchased here! Always a great experience. Very helpful and friendly! More

Great service just a little slow but I understand they were short workersbut thanks to Shawn for being so helpful and updating me in the progress much appreciated were short workersbut thanks to Shawn for being so helpful and updating me in the progress much appreciated More