AutoNation Dodge Ram Colorado Springs - Service Center

The service on the service side is very poor, they seem to be unorganized and do not communicate with the customer at all. When I had my truck looked at for a strange sound, I actually had to get a ride to to be unorganized and do not communicate with the customer at all. When I had my truck looked at for a strange sound, I actually had to get a ride to the dealer in order to get an update. They won’t answer the phone or call you back when you leave a message. That’s terrible customer service. Then I got the excuses as to why, “we’re short handed” we can’t get to our messages” etc. I wiould recommend the sales side because they are good people who will bend over backwards to make the customer feel important. The service side needs a lot of work and will more than likely run the good long term customers off over time. More

The service and face to face contact was great. Not being able to talk to a real person over the phone was aggravating. I began to look for other Dodge dealers for my repairs. I would recommend usi Not being able to talk to a real person over the phone was aggravating. I began to look for other Dodge dealers for my repairs. I would recommend using a live person to answer the phones and to direct the customers to the right people. More

This dealerships service has seriously degraded since Auto Nation took over. Recommend finding some place better. I dropped off my vehicle the night before a scheduled appointment. Called them the day of Auto Nation took over. Recommend finding some place better. I dropped off my vehicle the night before a scheduled appointment. Called them the day of the appointment after work and the vehicle hadn't been touched. Got the vehicle back the next day. Dealership covered the cost of the maintenance. Not sure if technicians are dragging their feet or scheduling department is over booking. Recommend finding another dealership for your maintenance needs. More

My truck has been in multiple times and they can't get it fixed. Everytime they promise to dig in deeper if check engine light comes on again. Well check engine light has come on multiple times and they alwa fixed. Everytime they promise to dig in deeper if check engine light comes on again. Well check engine light has come on multiple times and they always do the minimum to get it out the door. More

They pared my family with the correct SUV that didn’t cost an arm and a leg! cost an arm and a leg! More

Service department was very friendly and the work was done very fast. Would recommend to friends. done very fast. Would recommend to friends. More

Service Department has gone downhill and it seems to be getting worse. I went in for an oil change and was third in line. Well my oil change took over two and a half hours to complete and I think it would getting worse. I went in for an oil change and was third in line. Well my oil change took over two and a half hours to complete and I think it would of taken longer if I didn't ask about it. We are more worried about our cell phones and personnel calls than helping the customer. I think I will be going elsewhere for my oil changes. This use to be a great place now I can say it is one of the worst places. More

Service department appears to need more staff. They are very busy and communication is poor. They are very busy and communication is poor. More

I took my truck in for an oil change and tire rotation. After driving 100 miles, I get the notification on the dash that states “Oil change required soon” and the old sticker was still in the windshield fr After driving 100 miles, I get the notification on the dash that states “Oil change required soon” and the old sticker was still in the windshield from the previous oil change. So, was the service conducted and the tire rotation? I called the dealership and left a message for the service manager and their service manager supervisor. Neither one has returned my calls to resolve the matter. Pretty pathetic customer service if you ask me. I have always taken my truck there for service and now I don’t trust them to provide the service I paid for. More