AutoNation Dodge Ram Colorado Springs - Service Center

I took my truck for warranty repairs and an oil change. Repairs were not fully completed due to incorrect parts being ordered. They damaged my truck in the process then tried to accuse me of having repairs Repairs were not fully completed due to incorrect parts being ordered. They damaged my truck in the process then tried to accuse me of having repairs done before on my new 2019 ram. That would have damaged interior panels in the same area they had just been doing warranty work in.they took no care to keep my truck clean during the oil change process. No seat cover no floor mat. I have tried to have someone fix my interior for me but have never been responded to never given a time to come down. This will be the last time I use Colorado springs dodge for any of my trucks future warranty or service needs. I bought my ram through them but will now be taking it to Perkins. More

Sales and service is incredible! I feel sales department tries to be fair. The service dept is unsurpassed! They make me comfortable it's like family. I use Colorado springs Dodge for every vehicle need. T tries to be fair. The service dept is unsurpassed! They make me comfortable it's like family. I use Colorado springs Dodge for every vehicle need. The service manager is the best. Extremely helpful!!!!!! More

Avoid the Service Department at all cost Update: 9 months ago I was a satisfied owner of a new Ram. I have not even owned the truck a year and have been screwed by the service department not Update: 9 months ago I was a satisfied owner of a new Ram. I have not even owned the truck a year and have been screwed by the service department not once but twice. First time, the trucks power steering went out entirely and I could barely get it back to the dealer. The manager told me the deadline I'd have my truck back, and on that day received no call or follow up. I called in to find out the parts were not in still and had to call in myself everyday for the next week and a half to find out when I'd have my truck back. It was like pulling teeth to have the manager even get me a loaner so I could get back to work! They only put me in a crappy truck from enterprise. Today, 9.28.19 I brought my truck in for an oil change and tire rotation as part of the service package. I picked it up clean and ready to go, so I thought. I don't even make it a few miles down Woodmen before my left rear wheel falls off the hub entirely!! This could have killed me had I been going around a corner or driving at freeway speeds!! The service manager Todd had no answers for me when I called... after reviewing the damage all parties agreed that the nuts were not properly torqued down.. Does this mean COS Dodge has complete disregard for their customers safety?! Thankfully I was not injured and no one else was either. This could have been far worse of an incident and ultimately could have resulted in a fatal accident. I really hope COS Dodge is planning to do everything they can to not only make this right, but ensure it does not happen again to another customer! Customer/Client safety should be a priority! More

Check engine light I was told last week to drive by and the mechanics could reset it for me no problem but today it's a different story, need to make an appointment and I was told last week to drive by and the mechanics could reset it for me no problem but today it's a different story, need to make an appointment and pay for 1 1/2 mechanic salary. About 150.00. This is f up! Once again no one knows what the are doing and us as consumers pay for it!! More

Have had 2018 Durango for 2 weeks & major problems We bought a 2018 Dodge Durango R/T 2 weeks ago & already have had a major mechanical issue which caused me to almost have a major multi-car accident, We bought a 2018 Dodge Durango R/T 2 weeks ago & already have had a major mechanical issue which caused me to almost have a major multi-car accident, sit stuck on the side of the highway waiting for a tow truck in a very dangerous position because the vehicle was not driveable. I had it towed to the dealership (the employees were very nice & wanted to help) where they said they spent “5 hours” looking at it, putting it on the computer & driving it without finding the cause of the problem. They could only release it back to me & let me drive it & “bring it back if it did it again”. I relayed how unsafe I felt & that me just driving it & risking the same thing happening again was not ok, since it almost caused an accident to begin with. I wanted them to look further since such a major incident (the vehicle would barely drive, as if it was in neutral on a major highway, there was no warning or check engine light) means SOMETHING is wrong. I felt like since the computer diagnostic didn’t show the problem that they don’t believe something was wrong? So now I have to go pick up my new $50,000 vehicle & always be afraid when I drive it. The only reason we bought this vehicle was so that I would be safe when driving it across the country alone to visit our grown children while my husband is out of the country for a year. Now I will have to worry about my safety just driving to the grocery store, let alone further. A dealership of this size should be willing to do more, at least spend more time checking the physical parts of the vehicle & not just relying on computer diagnostics, especially on a vehicle that is only 2 weeks old! I pray I expressed my fears of this happening again on the interstate or especially at night but they do not care. I will be documenting everything, including the tow-truck drivers observations. Buyer beware, don’t buy this vehicle, seems like it’s goibg to be the same old issues they had years ago & they won’t try to figure it out until someone dies or many major accidents happen. WILL NEVER BUY DODGE AGAIN due to the handling of this issue. More

Service and follow up I had my vehicle serviced on August 19th. When I arrived the gentleman didn't seemed too happy to be there to greet me. I asked if they could repair m I had my vehicle serviced on August 19th. When I arrived the gentleman didn't seemed too happy to be there to greet me. I asked if they could repair my hood prop rod and he stated yes. Right before my vehicle was ready I was told 3 things that was recommended for my vehicle. I kindly declined and waited about 5 more minutes until I was told my vehicle was ready. I paid for what I don't know. My vehicle wasn't vacuumed or washed, which has always been done the many years I've gone there . 2 weeks later my change oil indicator came on, my hood prop rod was NEVER repaired, my fluids weren't filled or topped because I had absolutely no washer fluid and my airbag light came on. I'm not sure if my oil was even changed properly I wrote the manager of the service department and NEVER received a response. More

Customer service I own a Dodge Ram now,and because I live in downtown Colorado Springs, I took it to Perkins to discuss recall and oil change services. Well, long stor I own a Dodge Ram now,and because I live in downtown Colorado Springs, I took it to Perkins to discuss recall and oil change services. Well, long story short, I left without making an appointment and went straight to Colorado Springs Dodge where I was treated with respect and give a service the next day which was my last weekday off. I couldn't be happier! They quoted me an hour and a half..it was done early and I'm on my way! Thank you Colorado Springs Dodge for your amazing service!! More

Colorado Springs Dodge Service Department is poor I scheduled a service appointment so I would get better quality of service, but when it was all said and done it was a disaster. To get my HVAC diagn I scheduled a service appointment so I would get better quality of service, but when it was all said and done it was a disaster. To get my HVAC diagnosed and get an oil change took over 6 hours. It probably would of been even longer if I didn't show up at the 5 hour mark. The rep didn't even offer to wash my vehicle. Worst experience. More