AutoNation Dodge Ram Colorado Springs - Service Center

Called this morning to schedule warranty service and the woman on the phone spoke a mile a minute and didn’t listen to what I needed. Tried to charge me for WARRANTY service and they don’t even offer a loan woman on the phone spoke a mile a minute and didn’t listen to what I needed. Tried to charge me for WARRANTY service and they don’t even offer a loaner car even though I have a full warranty still on my Jeep. Do not bring your vehicle here! She was incredibly rude and patronizing- I do not need to be treated like an idiot when my car was already diagnosed by a top notch mechanic - they just can’t do the work due to the power train warranty. This dealership needs to drug test this employee- she asked for my phone number 3 separate times - and talked over me - as a nurse who worked in rehab - yup - she was a piece of work. I would not allow anyone to work on my vehicle there after speaking with her. More

The dealership has had my truck more this year than i have. And it's still broke. They have asked for money to fix stuff that isn't broken causing me to suffer more. Tow truck after tow truck. I get it b have. And it's still broke. They have asked for money to fix stuff that isn't broken causing me to suffer more. Tow truck after tow truck. I get it back and it More

Really indescribable at this point. Changed my review from 5 stars to 1 as I'm baffled. Just shocked at how bad this got with CS Dodge. Had a 2015 ecodiesel that became a $9k problem in a matter of 2 from 5 stars to 1 as I'm baffled. Just shocked at how bad this got with CS Dodge. Had a 2015 ecodiesel that became a $9k problem in a matter of 2 weeks months ago. The oil cooler failed, which is disastrous, and then the turbo sprung a leak two weeks after the oil cooler failed. Was going to be $3800 just to tear the engine apart and identify the issue with the turbo. I make money with the trucks I own. Had to rent trucks to get me through this period too. Hauling is my living. Ram Tough...meh. Ram should be recalling the oil cooler because of the danger to the engine and occupants...but whatever. It's a thermal break, so the design is crap from Chrysler. Just read what happens when an oil cooler fails in one of these vehicles. While the vehicle was in the bay, I told them I'd trade it back to them. They deducted the estimated repairs from the trade-in value and I lost big money in span of 2 weeks. Big Money. Traded to a 2017 5.7 Hemi. Didn't trade up, traded to. Even the salespeople shared with me that the 2nd generation engines in the 1/2 ton ecodiesel were suspect when I was unloading mine. In between repairs, I had a wholesale buyer ask me what I thought of the vehicle. I told him when things go bad, they go real bad. He said they were seeing an awful lot of ecodiesel 1/2 tons and he didn't understand why. The reason is that they have big issues with oil coolers and cracking EGR coolers. These are major, major failures. Fires, engine damage, you name it. The more miles, the more risk. That's why trade ins are becoming commonplace it appears at wholesalers. Who knows what else is lurking? I'm a fan of Dave Ramsey and he says never buy an extended warranty. Well, we did with the 2017. Dave Ramsey is right...again...d*&nit. No deductible and high mile warranty that covered everything that wasn't maintenance related. Very pricey. I'm an idiot. Low beams go out last week on both sides. High beams and fog good. Don't understand as it's not the switch because lights apparently on. Take to the dealer this am. Believe warranty will take care of issue. Advisor calls me after a few hours and tells me they can't touch the headlamps, that they're aftermarket. I've had the vehicle 5 months. I said, "I bought the vehicle like that from you. I didn't know the headlamps were aftermarket." He stated that they were and I should have known. Yeah, like the first thing I ask when I'm trying to replace a lemon for another vehicle is, "Are those aftermarket headlamps because I plan on buying the warranty?" Said what I needed to say and reminded Richard in the service department the vehicle was sold to me that way from CS Dodge. What am I not understanding here? You sold me a vehicle with aftermarket parts, sold me a warranty that covers failures, and then won't cover the failure because the parts are aftermarket in the truck you sold me? Huh? Get a call back and the service dept says they can't do anything and to speak to the sales department. He says, "We're out." We're out? What? We're out after you sell me a vehicle that's covered under a full warranty with aftermarket headlamps...that I should apparently know about? I told Richard, "You work under the same roof, why don't you go talk to the sales department?" He wouldn't and transferred me. Get transferred to Sales Dept and lay into Paul. Really blindsided him. You can thank Richard for that. He goes back to service and talks to Richard. Richard calls me again and says I can come get the vehicle and he'll price out OEM headlamps for a technician to install (wasted the entire day). I told him, don't bother. I'm done with this place. Done with Dealin' Doug. I recommend Honda, Toyota, or Rocky Mountain Auto Brokers as I've purchased from each of these locations over the years. I live up here. This is my neighborhood. I expect a refund on the Fidelity warranty. I'll even sell the truck back to you when you refund the warranty...which you will. Fool me once, shame on you. Fool me twice, I must be at CS Dodge. More

Had my Ram towed in. Turned out to be no problem. The dealer was very responsive to my questions and my problem. Thanks for your help. Case workers seem to know what they and their mechanics were doing. dealer was very responsive to my questions and my problem. Thanks for your help. Case workers seem to know what they and their mechanics were doing. Explained steps taken and results found. Again thanks for your help. More

Normally a great experience till today when I literally got called a liar by the lady who.checked me in for an oil change. I told her when I drove up I had a coupon and it was in my hand, she never took it got called a liar by the lady who.checked me in for an oil change. I told her when I drove up I had a coupon and it was in my hand, she never took it or anything. So after my oil change she tells me my total and I was like no I have this coupon that I told u about Then she tells me that I should of told her at the beginning. When I stated I did she straight up told me "I don't believe you did". Excuse me but i'm not a liar by any means. She also is snarky saying well the cashier can't adjust this. Like clearly that's why I told u in the beginning. Then she wasn't going to apply the coupon saying she needs to check my account. Seriously chic the coupon has my bfs name on it and the car is on my bfs name, I only go to dodge for my oil changes so I know how they work. I have never left somewhere so flustered in my life. All around a terrible experience with this one lady from start to finish. More

Cos dodge said they replaced part that they did not change, I took my truck to a reputable Repaire shop because I still had problems after picking it up, and found after a 4000+ bill they did non of th change, I took my truck to a reputable Repaire shop because I still had problems after picking it up, and found after a 4000+ bill they did non of the work they said they did, I think I’ll get with the district attorney and see how we can prosecute this fraud. More

Awesome. It was so easy to make an appointment. Brock was awesome and fast in getting things done. I will NEVER go back to Phil Long Ford. It was so easy to make an appointment. Brock was awesome and fast in getting things done. I will NEVER go back to Phil Long Ford. More