AutoNation Dodge Ram Broadway - Service Center

HORRIBLE experience. We were lied to and they actually even attempted to defraud us! We took our 2002 Dodge Durango in for the clicking noise in the front after we looked online and realized the issue was even attempted to defraud us! We took our 2002 Dodge Durango in for the clicking noise in the front after we looked online and realized the issue was the ball joints which had actually been a part of a recall. We called Dodge and they referred us to Brandon Dodge on Broadway. We took the car in, they told us it would be taken care of, we signed the sheet and left. The next day, we received a call from them saying that they would replace the ball joints but that the issue was actually the axel. They said we were in luck, because they had one in stock and for parts and labor, it would be around 700$! When my husband looked online to investigate the matter, he found that the part goes for around 70$ brand new. Now, my husband does all of our mechanic work himself, the only reason we took the car in is because the ball joints were covered by the recall. He looked online to see how much work would be involved in changing out the axel and the video he watched was done by one man in less than an hour. They wanted to charge us 700$ for a 70$ part and one hours work done by one man! We told them not to do any other work. When we returned that evening, they attempted to charge us 65$ for running the diagnostics test, a charge we never agreed to and one which we certainly never signed off on. The guy flashed the paper at us saying that we had signed off on the charge, however not only was the 65$ charge written onto the paper in different handwriting than the rest of the information, it was in different ink!!! We told him that we had not agreed to this charge and he told us that they had to charge at least that in order to pay his guys for running the test. We told him that we would absolutely not be paying the charge because we had never agreed to it. He said that he would take the charge off. As he turned his back to us to return to the cashiers window to have new paperwork drawn up, he mumbled under his breath "Wouldn't want to pay for any service now, would we." I promptly informed him that we would gladly pay for service...that we had agreed to and this was not the agreement that we had signed. His response was a simple "Uh huh." They took the charge off and we got our car and went on our way. Although the dealership had claimed that the issue was with the axel and they did not do any work on the axel, when we left the dealership, the noise we had been hearing and were concerned about was gone. Not only that, but when we got home, my husband crawled under to check the seals that they claimed were failing and there is not one single sign of anything wrong with them anywhere. No cracks, no leaks, no nothing. The change in the ball joints has completely fixed any problem that was there, but they were claimed that we needed to spend an additional 700$ in order to get the same result. They were so far above and beyond rude it's ridiculous, but more importantly, they tried to defraud us!!! ILLEGAL!!! Do NOT go here unless you have more money than you know what to do with and don't care where it goes. More

We switched from another dealer to Brandon and had warranty work done on our 2009 Chrysler 300. The service department quickly diagnosed the source of a power steering related noise and quickly fixed warranty work done on our 2009 Chrysler 300. The service department quickly diagnosed the source of a power steering related noise and quickly fixed it under warranty. The repairs were done faster than we expected. We took our 2005 Sebring in for service of some front end noises which were quickly diagnosed and repaired. The work was done in less time than expected and for less money than estimated. We have taken our cars in for regular maintenance and find Brandon Dodge Service Department to be very professional and would highly recommend them. Ed L. More

This was the second time I was in the repair shop within two weeks. The first time was for service and a noise I was hearing that we couldn't hear when I took it in.(of course) I was driving in the area the two weeks. The first time was for service and a noise I was hearing that we couldn't hear when I took it in.(of course) I was driving in the area the next week, it was making the noise so I drove right to the service shop and had Michael Waggoner listen to it. He thought it was normal, and even though I thought maybe he was right, he said I should let a tech listen to it just to make sure. The tech said there was a high pressure hose leaking and pulling apart. They kept it there and replaced the part under warranty, and I also had them replace a air dam on front that had pulled away on a high curb. Both items were replaced by the next morning. This shop is the most friendly, and easy people to work with that I have seen.their prices are right also. Great place to have service done on your vehicle. More

Was very pleased with the service received at Brandon Dodge. Took my truck in because the check engine light was on, Joe took a look at it ,explained what the problem was and had it fixed the next day. Dodge. Took my truck in because the check engine light was on, Joe took a look at it ,explained what the problem was and had it fixed the next day. The accessories department was also very helpful in picking out additions for my truck. I will have no hesitations in taking my truck there again. Everybody I dealt with was profesional and polite More