AutoNation Dodge Ram Broadway - Service Center

I brought my daughter's car and my car to be serviced by AutoNation Dodge Ram Broadway. They took exceptional care of us, explained everything and were so very friendly. Highly recommend! AutoNation Dodge Ram Broadway. They took exceptional care of us, explained everything and were so very friendly. Highly recommend! More

We needed to get the drivers side head light fixed on our car. They were very flexible and we were able to get it done quick and efficiently. The light looks brand new! Very friendly staff aswell car. They were very flexible and we were able to get it done quick and efficiently. The light looks brand new! Very friendly staff aswell More

From the service writer Adam to the tech Avery I had a great experience and will continue working with Automation ! great experience and will continue working with Automation ! More

The dealership was good in communicating clearly and addressing issues. Will return for future needs. addressing issues. Will return for future needs. More

Real pleasant experience, greeted timely and professionally. They jumped on a mandatory recall issue right away, and I was in and out in just a few minutes. professionally. They jumped on a mandatory recall issue right away, and I was in and out in just a few minutes. More

This issue has been probably a seven month long ordeal, I have an exhaust manifold leak. I scheduled my truck to be looked at around 58k miles for a ticking noise. When I arrived they said that this was only have an exhaust manifold leak. I scheduled my truck to be looked at around 58k miles for a ticking noise. When I arrived they said that this was only for an oil change which I just had about 1,000 miles ago. I would have to schedule another appointment to have this looked it and they would need the truck for a couple days. Of course the appointment is months out, so I bring it back in at 64k miles now its out of warranty. They don't have the parts and call me later to say come get the truck this is after I was told to rent a car for three days. October 23 they receive the parts after a few months on order, I make the appointment to get my truck back in for today December 11th at 9:00 AM. On December 10th I get a text hat says "your requested appointment for your 2019 Ram 1500 on 12/11/2023 at 09:00 at Autonation Dodge Ram Broadway has not been confirmed by the dealership. Please call the dealership to confirm the appointment." So I start calling about 7:45 AM to ask what's going on, I talk to a lady and she says there's nothing for you on the books and transfers me to someone else. I leave a message. I continue to call about every 30 minutes. Finally at 10:30 AM i talk to someone in service and he says you had an appointment at 9:00 and now its 10:30. I tell him about the text and he says we aren't open on Sundays and it didn't come from us. I said I have a text chain of this entire deal for months now and its from you guys. He then starts telling me they new nothing about this and nothing will be covered by warranty. This dealership is totally untrustworthy! More

The repair and warranty work was well done. The electronic method of communication (text and email) is OK but should not be used to replace the actual service advisor communication. The verbal The electronic method of communication (text and email) is OK but should not be used to replace the actual service advisor communication. The verbal communication between the customer and the service advisor will always be best is the service industry. Thanks for your hard work., More

Excellent service loved the text updates of what they were doing to keep me informed and their timing was perfect. were doing to keep me informed and their timing was perfect. More

It’s not worth wasting time and money here. They don’t fix your truck/ car properly and want to charge for parts that should have warranty. They don’t fix your truck/ car properly and want to charge for parts that should have warranty. More