AutoNation Dodge Ram Broadway

Buying a new vehicle should be a fun and exciting event, something you share with your friends, family and acquaintances in a positive way. This letter to make you aware of our unpleasant purchasing exper something you share with your friends, family and acquaintances in a positive way. This letter to make you aware of our unpleasant purchasing experience bordering on unfair business practices at Brandon Dodge. We are not soliciting a resolution or reimbursement; it is too late for that. Brandon Dodge employees that were part of our transaction: Jessy- Sales Person, Joshua- Go between sales and final offer person, Tyler-Finance, Alaina-Service Coordinator, Ron Hood- Sales Manager. Our son, a college student found the 2011 Jeep Wrangler of his dreams. After working all summer and selling his truck outright, my husband and I started the buying/negotiation process with Jessy. In our final negotiated sales price, it was agreed that a trailer hitch be included which was to be installed early the following week as our son needed to get this done before he went back to school. Jessy said someone should call us on Monday to schedule an appointment for installation. No one called Monday, August 15. On Tuesday, my son called Jessy. Jessy said we should be receiving a phone call from Alaina. Finally that afternoon Alaina called saying they could install the hitch but we would have to pay for installation. This is the first we heard of the installation fees. I phoned Jessy and told him that if we were to pay installation fees it should have been discussed up front. Jessy called back about an hour later saying it was their mistake (Brandon Dodge) and there would be no charge to us for the installation of the hitch. An appointment was made for installation on Thursday morning at 7:00 a.m. My husband and son arrived at 7:00 a.m. for installation of the hitch only to be told that now Brandon Dodge expected us to pay for the wiring. A TRAILER HITCH IS USELESS AND UNSAFE UNLESS IT IS WIRED TO PULL A TRAILER. Alaina now flashes a YOU OWE/WE OWE multiple copy form with my husband’s signature on it and prices for installation and wiring on it. When my husband signed the form, our portion was ZERO as we had just written a check for the purchase amount of the vehicle. The form was NOT in with the paperwork we signed and received. Alaina’s copy was filled out after we had signed it with installation and wiring fees. When we were negotiating the price of the vehicle, wouldn’t that have been the time to discuss what Brandon Dodge felt they were going to charge us to install and wire the hitch? It would have given us the opportunity to discuss the price further or for us to say Brandon Dodge’s price for hitch, installation and wiring was too high. Next we were transferred to Tyler in Finance whose job it is bring in more money for Brandon Dodge by offering/pushing warranty packages or to offering/pushing financing when it was a CASH deal. Should Tyler have asked how we were going to pay for the installation and wiring the day of purchase? Furthermore, we had already had the conversation with Jessy and Alaina that there was going to be NO CHARGE for installation of the hitch. Shouldn’t the price of the wiring been brought up at the same time instead of waiting for us to bring in the Jeep? How many other people has Brandon Dodge take advantage of and they have not taken the time to write a complaint? Is this a case of outright shady business practice or did several employees of Brandon Dodge drop the ball and by not following through with discussing these add-on, exorbitant additional fees when the hitch and wiring should have been taken care of for no additional cost. That would have been excellent customer service! This complaint was sent to Brandon Moreland and Brandon Dodge’s website and no one has contacted me. More

We drove onto the lot, looking for a used car. Noah came out to great us, he was clean cut, approachable and friendly. While Noah went to get a key, we had several friendly sales people come to make sure w out to great us, he was clean cut, approachable and friendly. While Noah went to get a key, we had several friendly sales people come to make sure we were taken care of. Our decision ended up with getting a new car. Tyler took very good care of us in the finance department. The car was not as spotless as I expected a BRAND NEW car to be, they did a bad job of washing it, and there are spots that need touched up with paint. But overall we were happy with the people we dealt with. Thank you for feeding my children popcorn and having a play room with a tv and toys to keep them happy during the process. More

This was the best!! If you go in look for Phil Nichols and tell him you want to be treated as good as I was. My name is Robert Rhoades, and this is my 1st new car ever. I had no idea I could get a new car and tell him you want to be treated as good as I was. My name is Robert Rhoades, and this is my 1st new car ever. I had no idea I could get a new car until they showed me how, and got it into my price range. They kept everything fun, honest, & all around comfortable. I expected "pushy" like at the other dealerships I'd been to. But Phil and the others never showed any hint of that, and I appreciate that very much. I highly recommend Brandon Dodge for any vehicle purchase. They have stayed true to there word, and haven't played any of the crappy car biz games. P.S. I love my 2011 Ram!!! It's exactly what I wanted and needed!!! Thanks again Phil, and everyone there!! You took great care of my mom too. She loves her new car too!! More

$45,000 Dodge Ram Sport Crew Hemi purchased in late June and this is how I was treated..... After you buy your vehicle, you will get automated emails (nice personal touch) with messages like: It has and this is how I was treated..... After you buy your vehicle, you will get automated emails (nice personal touch) with messages like: It has been my pleasure to assist you in purchasing your Dodge Ram 1500. If there is anything that would keep you from rating my service to you as excellent, please contact me right away and give me further opportunity to provide you with best service possible. Referrals from clients are earned. I want you to be 100% confident in referring me to friends, family, neighbors and co-workers. I want to earn that right! And I just wanted to say thank you, and make sure everything is a “ten.” If it is, please let your friends, neighbors and co-workers know how easy it is to get a car from Brandon Dodge on Broadway. If your buying experience was not a “ten” please let us know. And We strive to deliver a World Class Purchase Experience and we will do whatever it takes to make things right by you.  I need to do some investigation to find your salesperson, the sales manager, and the service personnel who can help. There were other emails from Brandon Moreland who is some sort of Manager, but also the biggest coward for not meeting me in person and living up to all the promises above. My issue is petty, yet deserves to be recognized that false information is put in front of the consumer that neither the dealer nor Dodge corporate want to take responsibility for and do the right thing. All consumer media as well as the owner's manual on DVD says if you have a touch screen head unit (which I did, a MyGig 730N) and a VES (Video Entertainment System) which I had the dealer install a factory roof mounted player, the head unit can feed and control the rear VES. This was a feature I liked because I have a 4 year old that can't work a remote and can't (shouldn't anyway) get out of his car seat to reach the overhead controls. I brought this to the dealership's attention. They asked that I come in so they could see what exactly I'm talking about. I was to meet with a Manager of some sort. Upon arrival, I was told that the Manager was sent to the hospital for something. To this day, I have never heard from this Manager to follow up with me. I ended up telling a mechanic what the issue was. I tried multiple times to show the staff the Dodge Manual Video showing how it should work and not one of them would watch it. I go looking for my salesperson, Erick Weaver who tries to track down anybody else because he either A) does not know what to do or B) Pass me off to someone so he doesn't have to deal with me. We eventually get ahold of someone that sheds a little light on things. Turns out there are two roof mounted options, one for vehicles with a moonroof and one for non-moonroof vehicles. My truck did not have a moonroof. For whatever reason, only the moonroof version has the wiring harness that is compatible with my $1,000+ head unit. Nowhere does it mention a specific model. Everywhere says a touchscreen and factory VES will work together. Turns out a feature called out in all media and owner's manuals will only actually work on 1% of the inventory at this dealership. That day I counted 3 Ram trucks with moon roofs. After the above visit, the dealership stopped all communication with me. I would prefer it to work the way I was told it should work. I called Dodge's Dealer Complaint line and they said my issue needed to be dealt with by the dealer, so what's the point of having this hotline if you don't get involved? I waited a week or so and finally shot off an email on August 11th to the worthless Brandon Moreland offering up 4 options to make my experience a 10 out of 10 and keep me as a customer. The options were 1) figure a way to mount the moonroof version in my truck 2) Replace my headliner because it now has a hole in it from the installation and install headrest players 3) Cut me a check for a LockPick which would allow me to feed the head unit signal to the RCA inputs on the overhead 4) Remove the overhead, replace my headliner and cut me a $1,033 check for the value of the overhead so that I may resolve this issue myself. To this day, I have heard no response. August 31st. Does this sound like a story of someone who received World Class or "10" service? Please share with your friends and co-workers. You just might help them choose a far more respectable dealer. More

I went into the dealership on a Saturday to purchase a Ram that I had viewed online. When I got to the dealership (5 hours earlier than my appointment), I was promptly greeted by Kevin and then handed of Ram that I had viewed online. When I got to the dealership (5 hours earlier than my appointment), I was promptly greeted by Kevin and then handed off to Gary. Gary brought the truck for me to see, which was very dirty. He explained to me that it had just came in on a trade and had not been detailed yet, not a big deal, as I was way earlier than my appointment time. For the most part the truck was perfect, other than being dirty and having some ugly decals on the side. Gary told me that the decals were not a big deal and they would take them off for me if I decided on that truck. My mind was made up before I even got to the dealership that this was the truck that I wanted. I was so pleased to find out that nobody tried to sell me, or even show me a truck that I didn't want, or try to increase the ticket price of the sale I was going to make. In the past, every car dealer that I have dealt with have tried to upsell a different vehicle ( a more expensive one), and that didn't happen here. So, I was supposed to pick up the truck later Saturday night so they had time to detail it. Unfortunately it was not ready for me to get that night, so Gary called me and told me that they had a loaner I could use for the weekend until my truck was ready. I went to pick up the loaner truck, and was very pleased with it as well. My husband then went to pick up the truck Monday evening. Everything had been completed except for the ugly decals were still on the truck. I talked to Jeff Miller that night who apologized for the decals still being on the truck and said that if I would bring it back down on Wednesday to have them removed he would also put gas in the truck for me for the inconvenience. That was more than I asked for and a nice surprise. Once we got the truck home, we found that the windows of the truck did not roll down unless done by the driver's control panel. I called Kevin and let him know, and he told me he would have service fix it when I brought it in to have decals removed. Customer Service was wonderful! Gary and Kevin were both amazing, NO pressure what so ever, and I will be back to Brandon Dodge the next time I have to purchase a vehicle. More

My 1995 Toyota Camry was falling apart, so I went car shopping on Saturday. I went by myself (I'm a young, single woman, and I don't know anyone who knows anything about cars). I told my salesperson, R shopping on Saturday. I went by myself (I'm a young, single woman, and I don't know anyone who knows anything about cars). I told my salesperson, Roger, and the used car sales manager (I don’t know his name, but he had light green eyes and Roger would know his name) that I had two requirements for my car purchase: (1) I needed something inexpensive, and (2) I needed something that would last me through grad school (at least two years; I'm starting my MBA at DU in the fall). I really wanted a Honda, Nissan, or Toyota, because I know they have a good track record, but Roger and the used car sales manager talked me into looking at a 2005 Jeep Liberty with 127,000 miles, with the promise that they would sell it to me for $5000 plus my Camry, which included taxes. The used car sales manager also said that it would come with a warranty. I told them I had to think about it and went home to look up the Blue Book. The Blue Book said that the vehicle was worth $9500, so I was thrilled at the great deal they had offered me and returned to Brandon Dodge. When I got back to Brandon Dodge, Roger took me on a test drive. I told him that I wondered why the previous owner had gotten rid of such a great car, and he said that since the car was a business car, once it hit 120,000 miles the owner could sell it and get a tax break. When we returned to Roger's desk, he got me settled and then got called away to talk to a customer. A different sales manager than the one I had met earlier came up and said that since Roger was busy with the customer, he would be working with me for a while. He presented me with a piece of paper saying that the price of the car was $5999 (I can't remember the exact number, but it was within $5 of $6000). I told him that the other sales manager had promised me a price of $5000. He said that the extra $1000 was for the fees and taxes. I told him that I would buy the car for $5500, plus a new windshield (the car needed a new windshield), even though the original price I had been quoted was $5000 (which was to include taxes and a warranty). I also asked him about a warranty, and he said that the car would be sold "as-is." I said that I didn't want to get the car off the lot and take it to my mechanic and find out that something was terribly wrong with it, and the sales manager said "We aren't that kind of dealership." After I signed the paperwork, Roger returned. I said that I was amazed that I had gotten such a great deal. Roger said that he had explained my situation (I was a student and didn't have much money) to the sales manager and that the sales manager had a "soft spot," so he had given me a big discount. Roger also told me that the sticker price on the car had been $11,800! Unfortunately, after an hour of waiting for my windshield to be replaced in Brandon Dodge's waiting room, Roger came to tell me that the shop at the dealership was already closed, and didn't open again until Monday. I had to drive my old car home. I was supposed to pick up the Jeep on Monday, but Roger told me that the part wasn't in yet, so I had to pick it up on Tuesday. Tuesday was Roger's day off, but he told me that I "had a friend in the car business" and he would come in so that I could pick up my Jeep. On Tuesday, I picked up my Jeep and signed my Camry over to Brandon Dodge. I drove the Jeep home. I went upstairs to tell my grandma (who I live with) that I had my new car. When I went back downstairs to show it off and give her a test ride, the car wouldn't start. I tried several times and it still wouldn't start. I had the maintenance guy in our building bring out the car jumper and he tried to jump the car. Unfortunately, we discovered that the problem was not the battery. I called Roger and left him a voicemail, but he never called back. Then I called Brandon Dodge and talked to a sales manager named Jeff Miller. Jeff said he would call me back. An hour and a half later, I still hadn't heard from Jeff, and I went outside to try to start my Jeep again. Miraculously, it started, and I drove it directly to my trusted (AAA and BBB approved) auto shop. Once it got to the shop, it wouldn't start again. They looked at it, discovered that the problem wasn't the battery or alternator, and told me that they would need to keep it overnight. The owner of the shop called Brandon Dodge himself. He spoke to the repair shop first and asked if they had replaced the fuel pump. They said that they had replaced it, but they had taken it to a Mitsubishi dealership to have the fuel pump replaced (why they wouldn't just replace it in their own auto shop is beyond me). The owner of the shop then asked to speak to Jeff Miller, but Jeff wouldn't talk to him and said that he would call me. Jeff Miller never called me back (and I never heard from Roger again). A sales manager named Ron Hood called me and left a voicemail saying that the car was sold "as-is" and that since there was no implied warranty they "cannot honor any repair". He said I could call him on Thursday if I would like and left his phone number. My Jeep is currently at the shop, and they have discovered that it not only needs its fuel pump replaced but also needs its fuel line and tires replaced. I cannot believe that Brandon Dodge would sell me a car that needed $1400 in repairs when I told them that I was a very poor student who knew nothing about cars and needed something functional and inexpensive. They sold me a car that ended up not working and putting me into even more debt. More