AutoNation Dodge Ram Broadway

I went online to look for a vehicle a few weeks ago. On 11/12/13 I found Brandon's Dodge. They emailed me a picture and stock # of a vehicle and said it was 14,500. MIchael Kern then called me up and sai 11/12/13 I found Brandon's Dodge. They emailed me a picture and stock # of a vehicle and said it was 14,500. MIchael Kern then called me up and said 13,500. When I went in there Michaels manager I believe Alex was his name cam in and said that was a deal only available on 11/12 and that because I did not come in the deal is now 15,500 plus I have to trade in my car valued at 4000 for $500.00 (a 2005 Suzuki Forenza with 116 k miles on it. I had to argue with them for 2 hours to get the deal right. They then said they would do it for 14900 which was for a new car. The new car was a 2013 Dodge avenger which ended up having 1000 miles on it not 37 miles on it , not a new car and was a demo car which I just found out. They then said sign tonight and we will lower the rate from 7.99 but just in case sign at 7.99. I signed and asked Tyler and Jeff to please not mark up my rate and they said I had their word. Later the next day I found out Tyler marked up my rate by 3 points and told me if I did not like it to refinance. At this point I did not take delivery of the vehicle. I was unhappy about the lies in sales and then they lied about the financing. They also lied and said they put tint on the car and never did because when I asked for the work order they said they lost it. I also agreed to one year of free maintenance which turned into one free oil change (SOUND FAIR???). I complained before delivery and Jeff said he would unwind the deal. He said I could have until the next morning to decide. I called him 11/14/13 to tell him to cancel the deal as promised and he said he couldnt but could sign a new contract at the correct rate. The correct rate was 2.79 but he said that they had to mark it up to 5.79 still lower then 7.99 because of the acquisition fees the bank charged them and because they supposedly lost on my deal. If they lost why would they not gladly cancel the contract? They lie and cheat there customers. I have pulled up 54 complaints on this company. Many they do not respond to and only respond to the good reviews. I also spoke to Brandon who is supposed to be the G.M and Dealin Dougs Son. He threatened me and said if I did not take delivery of the vehicle he would park it out front and if someone broke into it it would be my fault. They also use foul language at their dealer, they yelled at my mother. Tyler said it any moment he would loose it making it sound like it he get violent towards my Mother when we were there. SOUND LIKE A DEALER YOU WANT TO GO TO? Horrible experience, never shop there and bear in mind this was all in front of my daughter and niece. Wow way to treat your customers, lie to them, cheat, steal, threaten. Sound about right? NEVER SHOP THERE EVER PLEASE, you will get ripped off. More

Enjoyed my experience and first time ever to step foot on a Dodge dealership and would come back to give future business, great costumer service. a Dodge dealership and would come back to give future business, great costumer service. More

Michael Kern is nothing short of fabulous! Throughout the entire process, Michael was patient, engaging, genuine, and fun to work with. His communication is top-notch and he will respond to calls, emails, or entire process, Michael was patient, engaging, genuine, and fun to work with. His communication is top-notch and he will respond to calls, emails, or texts at all hours of the day…I’m not sure if he sleeps! Michael leads with integrity, truly cares about your happiness, will answer every question with a detailed explanation, and values developing relationships with his clients. Thank you for an awesome experience! More

Awesome! That is a one word summary of all else that follows. If you want some background and the details here they are: After researching Ford, Chevy, Toyota I choose the Ram. I was looking for a half follows. If you want some background and the details here they are: After researching Ford, Chevy, Toyota I choose the Ram. I was looking for a half ton - 4x4 - regular cab - short bed with a certain power package combination (5.7L Hemi with the Torque flight 8 speed Transmission and 3:92 gear ratio and 20 inch wheels) Nation wide inventory searches revealed nothing in the 2013 models. Other dealers I went to along the Front Range of Colorado pretended to listen to what I wanted then spent their energy trying push their existing inventory off on me. I heard the deals, the price cuts, the incentives, etc, etc.... First Shaun Mauer then later in the process Hal Turley (fleet manager) at Brandon Dodge in Littleton CO really did listen to me. They quickly figured out that it wasn't about anything other than "I wanted what I wanted". The last "new" truck I bought was in 1979 and compromising on options I did not want (or need) and trying to entice me with prices and incentives wasn't in the cards on this deal. Hal told me when the 2014s were going to start production, I ordered exactly what I wanted (with Hal's help) and three weeks later I was driving away in a 2014 Regular Cab Short Bed with a 5.7 Hemi, 8 speed Transmission, 3:92 gears, and 20 inch wheels. That power train in a body style with no "fat" has really been fun! More

Dealership staff was friendly, attentive, and worked very hard to make the deal happen. Wayne was a very good salesman, patient, friendly, courteous, and good communications with the customer. I am pleased w hard to make the deal happen. Wayne was a very good salesman, patient, friendly, courteous, and good communications with the customer. I am pleased with this dealership and how I was treated as a customer. More

I am looking for a new company car. I live up in the mountains and work in Denver during the week. I am looking for a fun car that offers great performance and high gas mileage as I drive 75,000 miles mountains and work in Denver during the week. I am looking for a fun car that offers great performance and high gas mileage as I drive 75,000 miles per year. I didn't think of the Dodge Dart Limited until Wayne introduced me yesterday. I told him that I only had 15 minutes to shop because of a business appointment. He presented directly to my vehicle needs and took me straight to this vehicle. I am now in process of final decision and I look forward to my new company unit. I completed my shopping quickly and efficiently and did not experience the typical ... "do you have 4 hours to shop for a car today?" More

Michael Kern is great to work with, the entire dealership has a great atmosphere about it. Check it out, make an appointment with Michael you won't be disappointed. has a great atmosphere about it. Check it out, make an appointment with Michael you won't be disappointed. More

Incredibly professional, made buying two new Ram 2500's a breeze. Trucks were everything promised. Fast in and out times at dealership. Larry Glidewell knows every button on the Ram and could intell 2500's a breeze. Trucks were everything promised. Fast in and out times at dealership. Larry Glidewell knows every button on the Ram and could intelligently answer all questions. He was very thorough. Hal Turley jumped through a lot of hoops to find the exact truck I wanted, personally driving a great distance to pick it up so it would be at the dealership when I arrived from Albuquerque. Jason and others in service got everything ready fast. Every contact from the front door, sales, parts, service & finance was above expectations. Maybe Brandon Dodge could put on a clinic for the dealers in New Mexico on how a top customer service oriented dealership is run. Thanks again Scott Ruch Albuquerque, New Mexico More

My husband and I were treated like royalty. Hal and all the employees were just amazing! Absolutely recommend Brandon Dodge-we'll be lifelong customers! the employees were just amazing! Absolutely recommend Brandon Dodge-we'll be lifelong customers! More