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AutoNation Dodge Ram Arapahoe - Service Center
Centennial, CO
358 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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358 Reviews of AutoNation Dodge Ram Arapahoe - Service Center
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March 09, 2022
Don't walk but run away from this Dealership! The office was incompetent scheduling my Promaster warranty work as an oil change. While waiting for the "Service Advisor" there was a broken waiting The office was incompetent scheduling my Promaster warranty work as an oil change. While waiting for the "Service Advisor" there was a broken waiting chair next to the desk. It is an extreme safety hazard sliding 3 feet away when I attempted to sit down. They are lucky that I wasn’t injured and they were not sued. This lack of concern for customer safety epitomizes how unprofessional this Service Center is. This "Service Advisor" became extremely unprofessional (actually combative and vulgar) after being told he would get a poor review here. He even refused to immediately reschedule the correct service! I advise people to find another dealership if they care about competent service and professionalism. More
by richroads
Employees Worked With
"Service advisor"
March 07, 2022
Very easy to schedule appointment. Drove right up and was greeted and told me how long it will take. When completed, went over everything on my car, told me the next mileage I meet 30k Drove right up and was greeted and told me how long it will take. When completed, went over everything on my car, told me the next mileage I meet 30k what needs to be done. Gave me quotes on getting new tires. More
by Fcarpext
Employees Worked With
Cheyenne
March 07, 2022
After 4 unsuccessful attempts to book a spot for service under 1 month out online & by multiple phone calls, I drove 60 miles to address a clutch fan issue with a certified truck I had recently purchased. L under 1 month out online & by multiple phone calls, I drove 60 miles to address a clutch fan issue with a certified truck I had recently purchased. Long story short Kip Kelly the service manager at Auto Nation Dodge Ram in Centennial Colorado finds me a Wednesday time slot the following week, after speaking to his manger. I show up for that and they ID'ed the bad clutch fan & belt and say the parts will be in the following Monday. Plus, they were covered by the limited warranty. That was 7 days ago. I have left multiple emails which i can produce a history on. Plus a few calls, some of which even landed in Kips managers inbox and never once has anyone back in contact with us. This is unacceptable. Last week I was told I would have to speak to Kip and that he was out with gout. Today I called and they said I would have to call back tomorrow because he is still out.... SO, what if kip dies? does my work order die too? Again, this is just passing the hot potato, a waste of the consumers time and a super frustrating way to conduct business. Me and my family will never purchase another auto knowing this is the level of service your management stands behind and defends. Shameful More
by OfficerCoop303
Employees Worked With
Kip Kelly
March 03, 2022
The service department was very friendly and accommodating me on my new ram diesel…. I will be bringing my truck back there for all services.. accommodating me on my new ram diesel…. I will be bringing my truck back there for all services.. More
by paul
Employees Worked With
Bill I think
March 03, 2022
Went in for a basic oil change. Then I got an oil leak. Took it back to the dealership and come to find out they did not tighten the oil filter enough. A week later the check engine Then I got an oil leak. Took it back to the dealership and come to find out they did not tighten the oil filter enough. A week later the check engine light came on. If was not for Cheyenne saving the day and taking care of me, rating would have been one star. She really cares about customers and customer satisfaction. More
by mjflores69
Employees Worked With
Cheyenne
February 28, 2022
Professional and timely. Truck engine had an unexpected issue and they worked me right in. William was fantastic, communicating the problem, the fix and the costs the whole t Truck engine had an unexpected issue and they worked me right in. William was fantastic, communicating the problem, the fix and the costs the whole time. Thank you! More
by chris
Employees Worked With
William
