AutoNation Dodge Ram Arapahoe

not consistent service/deceitful practices i took my 2016 truck into this dealership for 4 recalls and a whistle in my a/c heater cowl. upon arrival at the dealership they do a walk around i took my 2016 truck into this dealership for 4 recalls and a whistle in my a/c heater cowl. upon arrival at the dealership they do a walk around for obvious dings and dents. i don't visit dealerships often and quite frankly have never seen this before but was pleasantly surprised thinking this was a nice show of confidence between the 2 of us. (was i ever taken by this gesture!) they kept my truck for 2 days explaining that they had computer issues and was unable to work on the truck til their computers came up. funny how no other computers in the dealership was affected. upon receiving my truck, i was told the recalls were complete, but my warranty was voided because i had performed a modification to my heater duct. i actually did the cabin air filter modification that is suggested by the manufacturer, where you have to actually cut out a predesignated and clearly marked portion of the heater duct to insert the cabin filter and then purchase a genuine mopar cover for your newly created hole. what a catch 22 situation! i voided my warranty by performing that which they recommend. now to add insult to injury and the most egregious of their cheap scam, was a newly discovered deep gouge in my rear bumper. i was told after they reviewed all video evidence that i would be contacted the next day for the next procedure. i was never contacted. i called relentlessly for the next 5 days, only to be ignored, transferred to voice mail, and if you call too often i believe they have an ability to force your call into voicemail having never even talked to a live reception. i often started punching any prompt given to me in the menu hoping for a live person. often catching the live person off guard and explaining my situation to them, they either promised to deliver my message or send me to Chuck's (the poor excuse for a service manager) voice mail. it's been a week and Chuck has yet to contact or return my calls. (which were numerous) why run and hide Chuck? prove me to be a liar and poor customer! you don't have to pore over hours of boring video, all you have to do is show me pulling into your driveway with that HUGE 6" GOUGE in my bumper and you can shame me to no end. make me feel like a petty, thieving animal. do you know why you won't take that pleasure? because you know- and you own the evidence that you are a cheating liar that won't man up to your own responsibility. i will never be back and i will promise to speak ill of you and that dealership for the rest of my days. i dare you Chuck to prove me a liar. is stealing a $300 scratch from me worth your reputation? obviously this dealership is falling all over customers and doesn't need my business, but i think one is taking a big risk allowing them to work on your car. imagine the damage being to your car? this is not a "what a shame" moment, this is a gamble and if you continue visiting this dishonorable dealership, eventually this hammer will befall you as well. don't take the risk, there are 3 other dodge ram dealerships in the denver/metro area. at least try one. Overall, i give the dealership one star for being so deceitful, however they do rate more stars for customer service friendliness, and attentiveness. they do talk a good game. as for quality of work, i'll never know since most of the recalls were computer updates, programming etc. maybe i should thank them the amount of work disassembling my dash and heater just to void my warranty and not charge me for the service. but there is much to be said for a cold hard slap in the face and then offer me an ice pack! More

Avoid Buying a Car Here - Terrible Experience Terrible Buying Experience - Avoid dealership at all costs!!! Dealership had knowledge of $5000 repairs on a used car I bought and didn't disclose or Terrible Buying Experience - Avoid dealership at all costs!!! Dealership had knowledge of $5000 repairs on a used car I bought and didn't disclose or fix the issues when when the issue would have failed their own safety inspection criteria. They hid everything and tried pushing it under the rug hoping I wouldn't noticed. Told me the car was serviced at it's manufacturer dealership since it's a rare car and that everything checked out great. They had their service techs lie about information and won't produce any information proving otherwise. I had two other dealerships inspect my car, and they came to the same conclusion on repair items. I have the inspection report from the dealership they sent the car for service before they sold it to me. The other manufacture service department told them of these issues needed remedy asap and Autonation didn't repair the issues. This dealership is a fraud and if you look at all of their reviews on various platforms, you will see a re-occurring trend of hidden repair costs on used cars and many service-related issues. More

Easy & Painless Very nice people, Good pre-visit info was provided. Got what we wanted. No problems at all! Thank you for this experience, patient & knowledgeable. Ye Very nice people, Good pre-visit info was provided. Got what we wanted. No problems at all! Thank you for this experience, patient & knowledgeable. Yeah! More

SERVICE DEPARTMENT SCAM WORST GM EVER If I could give this place 0 stars I would. Poorly trained staff, overpriced and misleading service department and terrible, terrible communication a If I could give this place 0 stars I would. Poorly trained staff, overpriced and misleading service department and terrible, terrible communication and costumer service. They upsale clients on stuff they don’t need and charge an arm and a leg. That wouldn’t be the worst part if at least they did a good job. Returned my veichle late and after dropping 5k, I left parking lot with air filter light on and 4QT short of transmission fluid after they recommended a transmission flush. Needless to say they destroyed my truck and refuse to own up to it. BE AWARE!! GM TIm B never to be found and only interested in his own pockets which reflects the service managers on commission selling what you don’t need. I don’t know about experience on buying a veichle there but DO NOT TRUST THIS PEOPLE WITH SERVICING YOUR CARS OR TRUCKS. More

Quick and easy purchase from Will Called to see if the car was still there. Will answered my call. He asked me for the stock number so I gave it to him. He told me he would go outside Called to see if the car was still there. Will answered my call. He asked me for the stock number so I gave it to him. He told me he would go outside and check for me, then call me back. Sure enough, about 10 minutes later, he called me back. We agreed to a time that worked for me. When I arrived, he already had the Malibu in the front of the store. I drove it then bought it. No games or tricks...and I know we have all experienced that. Great experience with Will! If you need a used vehicle ask for Will. More

This place sucks! WORST VEHICLE BUYING EXPERIENCE EVER!!!!!!!!! Having dealt with numerous dealerships in my life, I must say this place is just awful! Condescending, i WORST VEHICLE BUYING EXPERIENCE EVER!!!!!!!!! Having dealt with numerous dealerships in my life, I must say this place is just awful! Condescending, insulting, deceitful and unprofessional. The 2008 Toyota I purchased from them is plagued with engine issues after putting less than 200 miles on it. I should have had an independent mechanic do a pre-purchase inspection because it would have revealed a failing engine. My vehicle quit running after 2 days, all plugs drown out from engine oil in the galleys, not good! Dirty engine oil and filter that was 2 quarts overfilled. What a mess! Sales Manager Matt Urland would not respond to my email and has the audacity to give me his office number of 000-000-0000 no less than 3 times in his correspondence. I do not need to be treated like that after giving you thousands of dollars of my hard earned money! Took 5 hours for the buying process and that was with no trade in or financing paperwork for them to navigate. As i am finally taking possession of my vehicle I get approached by a salesperson laughing "that i will be passing everything but the gas station in that thing" as he walked inside. After sale, the only interest they have in me is auto-generated emails trying to get me into their poorly rated service department to fix my lemon, no thanks! Skeevy, high-volume, corporate, get those cars out the door feel to this place for sure. More

Worst Service Department EVER Had an appointment for service 4 days out and they promised one day service, This is my work truck and I made it clear that it had to be finished. Th Had an appointment for service 4 days out and they promised one day service, This is my work truck and I made it clear that it had to be finished. They don't care, Went in to pick it up at 5:30 same day, and it was not finished, Mark service adviser said he would keep the ticket open and to bring it back in the next few days, I called on Friday, set an appointment with Mark, for Monday and again he promised me it would be done the same day, called him Monday afternoon and he said the truck was in the shop and he would call me back, he never called so I went back in on 10/17 around 10:00 am and he informed me that they didn't even get my truck in. This is the 4th time I have needed warranty work on my Dodge Ram, and every time they lie about what they are going to do and when it will be completed. Never buy any car or truck from this dealership, they are the worst service department in Denver, If you have warrenty issues run to the next closest dealer More

DON"T USE THIS DEALERSHIP TERRIBLE SERVICE DEPARTMENT!!! We truly wish there was a way to put down a 0 for this dealership. They are the WORST dealership we have ever encountered in our lives. Very poor cust We truly wish there was a way to put down a 0 for this dealership. They are the WORST dealership we have ever encountered in our lives. Very poor customer service, terrible communication and outright lies have inspired us to sell our Durango and never ever own a Dodge product again. After our second horrible experience with this dealership we escalated things to Auto Nation corporate and were less than impressed with their willingness to help. Please take our advice, DO NOT USE THIS DEALERSHIP!!!! More

Best Ever!!! My fiancé and I had been shopping for the past 4 months to purchase a new SUV. He chose to go with the Dodge Ram RT. We had previously stopped in to m My fiancé and I had been shopping for the past 4 months to purchase a new SUV. He chose to go with the Dodge Ram RT. We had previously stopped in to meet with a sales associate at Medved in castle rock and though he was nice he was not informed about any specifics of this particular model. He also straight out lied to us about if he would be able to obtain the color we wanted as he said the closest location was in Montana...of course I stepped out to call Arapahoe Dodge in centennial and they had one same color and model we wanted.I spoke with Dennis who is the sales manager who was very informative over the phone. We asked him if we could drive down to see it even though it was already 8pm and they close at 9pm. He was more then happy to have it pulled around to the front so when we got there it was ready to check out. Dennis Tobin was more then informative not only about the Dodge we were interested in but in the Ford truck we were discussing trading in. We felt at ease with Dennis Tobin and his non-abrasive but very helpful style. He worked with us until 11 pm to get the job finished. We couldn't feel happier with the commited service we received from Dennis Tobin and Clifton Jacobsen who also stayed late to help us get everything done! Happy owners of a New Dodge Durango! Auto Nation Dodge Ram is the Best!!! More

Lied about warranty I recently purchased a used vehicle from Autonation Dodge Arapahoe and had a bad experience. Through the entire purchase process I was told that my u I recently purchased a used vehicle from Autonation Dodge Arapahoe and had a bad experience. Through the entire purchase process I was told that my used car came with a 4 month/3,000 mile warranty. After we did the paperwork to complete the purchase I was told that they had made a mistake and that there was no warranty with my car because it was 11 years old. This is after being told 3 or 4 times that it came with a warranty. The window sticker said it came with a warranty. What BS. More