AutoNation Dodge Ram Arapahoe

3 shop, 2Tows 18 phone calls and NO RESPONSE FROM 3 shop, 2Tows 18 phone calls and NO RESPONSE FROM AUTONATION DEALER CENTENNIAL COLORADO. We purchased a car in October 2020. Having numerous i 3 shop, 2Tows 18 phone calls and NO RESPONSE FROM AUTONATION DEALER CENTENNIAL COLORADO. We purchased a car in October 2020. Having numerous issues from windshield replacement to getting inflation kit for tires, Vehicle completely stalled on Freeway, I- 70. In the midst of a storm and Dealer would not cooperate, in turn We had to purchase AAA while being towed as it was a cheaper option for the money we had. Your Dealership added in 2 warranties and denied GAP stating we did not need it because Autonation price along with 1000.00 down, that it had enough equity in it so we would be wasting our money. We had numerous issues with the car and had to ask the dealership to help, they then said we have a power train warranty, that we are paying for, $3348 referred to as Vehicle protection plan. As well as another warranty for $652.00 called Mopar Vehicle protection plan/ Chrysler maintenance. So. Here we are. 6 months later, car was broke down for two of those months. The warranties were not covering anything from thermostat to hoses or alignments, the cars tires about blew up from an alignment problem, that resulted in a tow of 100 miles and was NOT covered under any of the plans. AAA helped us there! After that last encounter I have called every week, I have sent Texts and spoke to. Salesman, because they dint have a secretary, you must ask to be transferred to Management just to leave an unanswered voicemail. OR..tell the sales person your problem and they would help. I have recorded phone calls, and texts that are still unanswered. I wanted to cancel the warranties, which we were told we could cancel anytime. Not true! Since November, i have had no response from Autonation. I know they go by mileage or time so I figured they were ignoring us fir a reason since AUTONATION GETS PART OF THE MONEY FROM WARRANTIES SOLD TO CUSTOMERS. Now we are entering a new problem. The car, is totalled from an accident. I CALLED ON 5-2-2021The day after the accident to get some answers. And to cancel warranties. Ive still not heard back, 3 weeks later. The fact that I told the salesman that my son was buying his first car, 740 credit score. And that he was disabled, learning, reading disability, and blind in one eye... That we were looking for a safe vehicle/car with a back up camera and other safety features. Once the reeled him in, they got him to sign that contact in the time it took me to go to the Restroom. I questioned the high percentage rate that was to be negotiable in the sales office according to Jordan our salesman. The Manager name is Jacob Williamson. Besides them taking full advantage of my Son, all they said was you can refinance in a couple of months, by then it was late and we were the last ones there. 5 hours later. I have spoke with a salesman named Moose, one named Jordan, Kevin and Kayla. In trying to go above the dealerships head, They have more power than the Bank/Leinholder. The dealership is the only one that can cancel these warranties and they SIMPLY WILL NOT, HAVE NOT Done so. The Finance company chosen is Called ALLY BANK, Acording to them they cannot do anything! They also did not oversee the insurance, As it happens, we did not have full coverage on this vehicle which I thought was mandated by Colorado or Leinhilder. My insurances said they notified the Leinholder and says they overlooked it. Therefore we, my son and I have to pay this vehicle off even though it's totalled. When we could have AT LEAST HAD GAP INSURANCE, had they not been so hastily pushing my son to sign that ONE PAGE! Oh and Autonation wont even pay the towing that was supposed to be included in one of the warranties! We are facing abandonment charges from the Colorado State Patrol for not picking up the smashed vehicle. This has been a nightmare. JUST TO BE CLEAR... This is Autonation Dodge Ram Arapahoe in CENTENNIAL COLORADO. I would hope that this company will make it right BUT I Probably will not get a response, so i will post this and have to go through The American Disability Act for Consumers as well as a Lawyer, the BBB And hopefully who ever reads this can accompany me. Im pretty sure that the recall on this car, that I received today is what caused us to stall on I70, Ms. Christensen • AutoNation headquarters address. 200 SW 1st Avenue, Ft. Lauderdale, FL 33301. • Company website. www.autonation.com. • 1-800 phone number. 954-769-6000. • Support email address. customer.service@autonation.com. • Better Business Bureau rating. A- • Customer service hours. Monday-Friday, 9am-4 More

Appalling Lack of Customer Service/Unprofessional/Deceitful My 2016 Dodge Grand Caravans transmission died in the middle of rush hour traffic on Colorado Blvd the Thursday before Easter. There was no warning, My 2016 Dodge Grand Caravans transmission died in the middle of rush hour traffic on Colorado Blvd the Thursday before Easter. There was no warning, no check engine light, nothing. Thankfully, my four children were not in the vehicle with me when this happened and no one got hurt. Because I did not purchase my vehicle new (I bought used in May 2017 from a rental car fleet) and the mileage on the vehicle was high, none of the power train warranties were extended to my vehicle. The latter was in addition to the fact that my vehicles VIN was supposedly not on the massive recall of transmissions on 2016 Dodge Grand Caravans...fascinating that my three year old vehicle had a massive transmission failure and was magically not on the recall list when I contacted Chrysler Dodge. My vehicle was towed on Good Friday to the nearest dealership, which happened to be AutoNation Dodge on Arapahoe. Not once was I offered a loaner vehicle or rental vehicle while diagnostics was being run on my vehicle. I am a single parent of those four beautiful children and cannot go without a vehicle, as I have no immediate family in the area with whom I can bum rides or borrow a vehicle. I put myself in a rental car so I could get my kids to and from school and make my commute to work. Chrysler Dodge FCA had indicated that I would possibly be eligible for a reimbursement on the rental car up to $35/day, pending the final diagnostics/cause for failure, so I squeezed my children and I into the smallest vehicle possible to accommodate this, all the while fronting the money for the tows and the rental car. I contacted my FCA case manager almost every day, substantiated by my cell phone bill/call logs and emails. I never received a call from AutoNation Dodges service supervisor, Britani. A week into this process, my FCA case manager, Robin, even indicated that Britani initially told her that my vehicle wasn´t even at the dealership. Every day that these stalls, delays, and communication games went on between my FCA case manager and Britani/AutoNation Dodge, was an additional day that my vehicle was not being worked on and an additional day of rental car expense. The sole source of communication to me with regards to my vehicles status (whether diagnosis and go forward repair) was through Robin, my FCA case manager, having never been contacted by Britani. When I called the service department asking to speak to Britani, I was always sent to voicemail with no call back (again, I have the AT&T cell phone bill/call logs as printed evidence to substantiate this). These games continued for almost 7 weeks. During that time, I had to pay for a rental vehicle just to go on a planned vacation/PTO to Mount Rushmore with the kids. Ironically, of course, the repairs on the vehicle were finally finished while I was in South Dakota with my kids. During that time, I received a phone call from Britani with a voicemail that accused me -- the customer -- of blocking her phone calls. I kept the voicemail as evidence, as well. After 6+ weeks of fronting rental car expense, and also expected to pay a $1,000 deductible for a complete new transmission on a three year old vehicle, I went to the dealership to pick up my vehicle on June 5, 2019. AutoNation Dodge had had my vehicle since Friday, April 19, 2019. I demanded to speak with Charles (Chuck) Halbwachs, my email correspondence with FCA, my cell phone bill/call logs, and saved voicemail from Britani in hand. In reviewing the repair order, my vehicle had a promise date of May 10, 2019 -- almost a full month earlier. Additionally, even though I had verified my phone number with the service department every time I called them -- even leaving my cell phone number in the unanswered voicemails -- the repair order HAD THE WRONG CONTACT NUMBER ON IT. Clearly, AutoNation Dodge was NOT waiting on me. Clearly, I was NOT stonewalling their efforts to work on the vehicle. Clearly, AutoNation Dodge on Arapahoe/Britani had not done their due diligence to make sure that they were calling the correct phone number, particularly when they supposedly could not get a hold of me. I made all of this very clear to Chuck, who vowed that he would review my case with his area supervisor. He even made photo copies of my cell phone bill/call logs and emails, purporting that I had a very good case to receive reimbursement for the rental car expenses in excess of the promised delivery date of May 10th. I took Chucks card, and emailed him later that same day the rental car bills for the past 6+ weeks (totaling $1,600+), believing in good faith that Chuck would make this right. I was wrong. I have followed up with Chuck politely and periodically since June 5, 2019 with no response aside from one voicemail dated Monday, June 10, 2019. I have lost my patience and can see that on top of a lack of customer service from the entire dealership, unprofessional staff (Britani), that there is an intent to deceive and no desire to make the customer whole -- even when the dealer was at fault. I ABSOLUTELY will make sure that I get the word out about Britani, Charles (Chuck) Halbwachs, and AutoNation Dodge on Arapahoe, in addition to informing potential Dodge buyers: Buyer Beware. More