AutoNation Collision Center Westlake - Service Center

Took my Nissan 370z here. Prior to drop off I explained that I had Full front end PPF and the whole car was ceramic coated. Danielle Mosley said no problem they won’t touch it Prior to drop off I explained that I had Full front end PPF and the whole car was ceramic coated. Danielle Mosley said no problem they won’t touch it. I dropped the car off on DEC 5, got it back on DEC 29. Throughout the the process I was told more than 7 times that my car was almost done and to expect to pick it up soon. The paint is all mangled up, deep swirls and scratches all over the replaced panels and the non affected panels . They decided to WAX THE NEW PAINTED PANELS!!! I have deep swirls and scratches all over my whole vehicle whatever they used to wash my paint is horrible. They must have used a brush and an old bath towel to dry my car. Now I have to have my whole car re polished and re ceramic coated. They put swirls and scratches on my whole car. I had my car fully ceramic coated and polished prior to my accident and the paint was spotless no defects no swirls nothing. I just can’t believe a body shop can be so negligent on a repair. It is so weird a body shop having WAX in their shops it’s a huge NO NO. Your not suppose to WAX A VEHICLE FOR 30 DAYS. But this shop put WAX ON FRESH PAINT. They damaged my paint all over my vehicle. More

They did a great job on my Mustang. It was done on time as promised. The work was excellent. It was done on time as promised. The work was excellent. More

This dealership experience was great, i just wish they were closer so I didn't have to deal with my original selling dealership anymore. were closer so I didn't have to deal with my original selling dealership anymore. More

Kind, helpful, very skilled and quick. Matt and his coworkers got needed part promptly and installed it in a flash Matt and his coworkers got needed part promptly and installed it in a flash More

The repair was done in a timely fashion and the quality of the work was excellent. Danielle and Kimberly in the collision office kept me apprised of the work as it progressed and are a pleasure to deal wi of the work was excellent. Danielle and Kimberly in the collision office kept me apprised of the work as it progressed and are a pleasure to deal with. More