AutoNation Collision Center Stevens Creek

I recently worked with Carlos Hinojosa, my collision estimator, and unfortunately, it was quite a disappointing experience. My car was rear-ended, and the rear bumper repair ended up taking 18 days. How estimator, and unfortunately, it was quite a disappointing experience. My car was rear-ended, and the rear bumper repair ended up taking 18 days. However, my insurance only covered 8 days of car rental, and this has been clearly communicated to Carlos per insurance company. When I asked Carlos for an explanation or proof of why the repair required so much time, he did not respond to my calls or emails. As a result, I had to pay for 10 additional days of car rental out of my own pocket, which costs me hundreds of dollars. It clearly reflects a lack of accountability and responsibility. Avoid this body shop. More

Nathan provided excellent service. He communicated the process timely. And I am happy with the repair job done. He communicated the process timely. And I am happy with the repair job done. More

The team here are fantastic! They came me up to date on my repairs and had it ready as promised. They did a great job my truck looks brand new again. I will refer all friends and They came me up to date on my repairs and had it ready as promised. They did a great job my truck looks brand new again. I will refer all friends and relatives to take there vehicles here. Sammy More

I recently had my lease in the shop for 3 weeks following an accident. From start to finish, Cesar Rosales and Nick Xenos at Autonation Collision Center stayed on top of every detail. Initial contact was wit an accident. From start to finish, Cesar Rosales and Nick Xenos at Autonation Collision Center stayed on top of every detail. Initial contact was with Cesar: he squeezed me in, so I brought my car to him the same day I called. He provided a ballpark assessment and handled all the details with the insurance appraiser/claims department. Then, Nick Xenos and his team started on the body work quickly. Both of them kept me fully apprised every couple of days. In the end, the team delivered ahead of schedule and wow, my car looks amazing again! What a pleasure to witness customer service, professionalism, and pride of work at the highest caliber! This crew is doing things right! Thank you for a stellar experience. More

Margaret and her staff are awesome. They will take time to explain you all the steps in the process, ensure you are always updated on current status. My repair work was handled utmost c They will take time to explain you all the steps in the process, ensure you are always updated on current status. My repair work was handled utmost care. Thank you Margaret and team. Thanks to William. More

Overall good experience working with staff at this organization. This was my first visit at this place. Impressed. organization. This was my first visit at this place. Impressed. More

Dylan was the best! Kept me informed every step of the way. Would absolutely come here again. Kept me informed every step of the way. Would absolutely come here again. More

I had a great experience with the team at AutoNation Collision from the first day to pick up. They kept me informed of my vehicles progress every step of the way. I would highly recommend! Collision from the first day to pick up. They kept me informed of my vehicles progress every step of the way. I would highly recommend! More

This was the absolute best auto-repair experience I've ever had. Highly recommend them: super professional, highly communicative, went above & beyond to help identify and fix issues, etc. All around, they ever had. Highly recommend them: super professional, highly communicative, went above & beyond to help identify and fix issues, etc. All around, they are the best of the best. More