AutoNation Collision Center Stevens Creek
Santa Clara, CA
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I recently had my lease in the shop for 3 weeks following an accident. From start to finish, Cesar Rosales and Nick Xenos at Autonation Collision Center stayed on top of every detail. Initial contact was wit an accident. From start to finish, Cesar Rosales and Nick Xenos at Autonation Collision Center stayed on top of every detail. Initial contact was with Cesar: he squeezed me in, so I brought my car to him the same day I called. He provided a ballpark assessment and handled all the details with the insurance appraiser/claims department. Then, Nick Xenos and his team started on the body work quickly. Both of them kept me fully apprised every couple of days. In the end, the team delivered ahead of schedule and wow, my car looks amazing again! What a pleasure to witness customer service, professionalism, and pride of work at the highest caliber! This crew is doing things right! Thank you for a stellar experience. More
Margaret and her staff are awesome. They will take time to explain you all the steps in the process, ensure you are always updated on current status. My repair work was handled utmost c They will take time to explain you all the steps in the process, ensure you are always updated on current status. My repair work was handled utmost care. Thank you Margaret and team. Thanks to William. More
Extremely frustrating experience working with them. Their response time is ridiculously slow. I have been working with Carlos Hinojosa, who even after repeated calls, voice mails and emails seldom resp Their response time is ridiculously slow. I have been working with Carlos Hinojosa, who even after repeated calls, voice mails and emails seldom respond back. Its been more than a month since I visited the collision center for a follow up and to this date I have not received any update /response from him or anyone else from the team. Such a disappointment. I have identified more issues after the repair job from AutoNation Collision center. For e.g. the trunk door sensor has become faulty, the rear seat collapse button was found broken, to name a few. But, there is no way to connect with the Collision center people. More
I had a great experience with the team at AutoNation Collision from the first day to pick up. They kept me informed of my vehicles progress every step of the way. I would highly recommend! Collision from the first day to pick up. They kept me informed of my vehicles progress every step of the way. I would highly recommend! More
This was the absolute best auto-repair experience I've ever had. Highly recommend them: super professional, highly communicative, went above & beyond to help identify and fix issues, etc. All around, they ever had. Highly recommend them: super professional, highly communicative, went above & beyond to help identify and fix issues, etc. All around, they are the best of the best. More
Micah and the team did a fantastic job. Top notch service, communication and they completed the repairs to a great quality. Would gladly recommend them and use the team again! Big thank you Top notch service, communication and they completed the repairs to a great quality. Would gladly recommend them and use the team again! Big thank you! More
Great service, great staff. Kept me updated about the status of my repair and the status of parts. They informed me about the parts being on backorder as well. AutoNation worked Kept me updated about the status of my repair and the status of parts. They informed me about the parts being on backorder as well. AutoNation worked with BMW NA to help me. Highly recommend working with them. Alma was incredibly punctual and her communication was immaculate. More
Collision center conveniently located at Stevens Creek Mercedes dealership and service center, which makes that location a one stop shop for everything your Mercedes needs. Mercedes dealership and service center, which makes that location a one stop shop for everything your Mercedes needs. More