AutoNation Collision Center Spokane - Service Center

Very professional, friendly and great to work with. Did a good job on the repairs and worked well with my insurance comany. Did a good job on the repairs and worked well with my insurance comany. More

A bus hit my mirror 2025 2500. No one but auto nation had one on stock. I met with them on a saturday, the mirror was replaced monday morning. OEM part. No issues. Looks perfect. T No one but auto nation had one on stock. I met with them on a saturday, the mirror was replaced monday morning. OEM part. No issues. Looks perfect. The folks there were awesome, friendly and helpful. If needed i would serk them out for help again. More

These guys got my car - damaged in a parking-lot hit-and-run accident - in the very next day, jumped right on it, and had it fixed and back to me at least a week before I anticipated it might be rea hit-and-run accident - in the very next day, jumped right on it, and had it fixed and back to me at least a week before I anticipated it might be ready, even though several parts had to come cross-country! They did an incredible, very impressive job on the repair. I couldn't be more pleased! They even took the time to make sure I understood exactly what they had replaced and repaired! Out of sheer curiosity, I asked the service manager about an undercarriage item I saw listed on the receipt as having been replaced, as I didn't recognize the part name. Rather than just explaining it to me, which would have been just fine, he walked me into the service area and showed me the very part on a similar vehicle that was apart at the time. It was so cool to see, and made me feel special! They even took care of returning my rental vehicle for me, so I didn't have to deal with that added hassle -- SO NICE! I hope I never need body work again, but if I do, AutoNation Collision Center Spokane will definitely be my first and only call! And I live 100 miles away! TWO ENTHUSIASTIC THUMBS UP! More

Professional, communication was easy and excellent, job was completed in a timely manner, nicely done AutoNation. Thank you! was completed in a timely manner, nicely done AutoNation. Thank you! More

The service writer (Kyla) was responsive in a timely way to all questions I had about the car. I had to take the car back 3 times times to replace a scratched used headlight that was installed and an afterm to all questions I had about the car. I had to take the car back 3 times times to replace a scratched used headlight that was installed and an aftermarket faulty headlight. The 3rd time an OEM was ordered and installed. One time, a part was not installed when the car was to be ready for pickup. When i pointed it out, the part was ordered and installed a week later. Radar calibrations were a significant issue. I took the car back 5 times to get the issue addressed. Finally, the Audi was taken to the dealer and all the needed radar calibrations were addressed. My recommendation is to have a Designated QUALITY CONTROL person with the responsibility to go over the car ensuring all parts are quality and installed correctly, and all trim pieces are clipped in correctly, etc. More

Outstanding customer service! Made an unpleasant situation bearable. And they were fast and efficient. Highly recommend! Made an unpleasant situation bearable. And they were fast and efficient. Highly recommend! More

very pleased with David's follow up via emails and phone calls during the repair process. He did a good job and all at the facility were pleasant to deal with. a shuttle service would be a big plus, not p calls during the repair process. He did a good job and all at the facility were pleasant to deal with. a shuttle service would be a big plus, not providing such was a big pain for me. More

Excellent check in, quick & efficient , friendly staff , very accommodating and knowledgeable about the automobile and its needs very accommodating and knowledgeable about the automobile and its needs More

Communicated with me at every step of the way. Was very pleased with the outcome of the repair. Was very pleased with the outcome of the repair. More

They were able to schedule me quickly and repairs were done beautifully within a week. The staff is friendly, courteous, and helpful and I was kept informed of progress on the repair throughout the week. done beautifully within a week. The staff is friendly, courteous, and helpful and I was kept informed of progress on the repair throughout the week. More