Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
AutoNation Collision Center Spokane
Spokane, WA
44 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 44 reviews
July 07, 2025
These guys got my car - damaged in a parking-lot hit-and-run accident - in the very next day, jumped right on it, and had it fixed and back to me at least a week before I anticipated it might be rea hit-and-run accident - in the very next day, jumped right on it, and had it fixed and back to me at least a week before I anticipated it might be ready, even though several parts had to come cross-country! They did an incredible, very impressive job on the repair. I couldn't be more pleased! They even took the time to make sure I understood exactly what they had replaced and repaired! Out of sheer curiosity, I asked the service manager about an undercarriage item I saw listed on the receipt as having been replaced, as I didn't recognize the part name. Rather than just explaining it to me, which would have been just fine, he walked me into the service area and showed me the very part on a similar vehicle that was apart at the time. It was so cool to see, and made me feel special! They even took care of returning my rental vehicle for me, so I didn't have to deal with that added hassle -- SO NICE! I hope I never need body work again, but if I do, AutoNation Collision Center Spokane will definitely be my first and only call! And I live 100 miles away! TWO ENTHUSIASTIC THUMBS UP! More
by Launi
Employees Worked With
Trevor Dalton
June 03, 2025
The service writer (Kyla) was responsive in a timely way to all questions I had about the car. I had to take the car back 3 times times to replace a scratched used headlight that was installed and an afterm to all questions I had about the car. I had to take the car back 3 times times to replace a scratched used headlight that was installed and an aftermarket faulty headlight. The 3rd time an OEM was ordered and installed. One time, a part was not installed when the car was to be ready for pickup. When i pointed it out, the part was ordered and installed a week later. Radar calibrations were a significant issue. I took the car back 5 times to get the issue addressed. Finally, the Audi was taken to the dealer and all the needed radar calibrations were addressed. My recommendation is to have a Designated QUALITY CONTROL person with the responsibility to go over the car ensuring all parts are quality and installed correctly, and all trim pieces are clipped in correctly, etc. More
by decherry2
Employees Worked With
Kyla
April 02, 2025
very pleased with David's follow up via emails and phone calls during the repair process. He did a good job and all at the facility were pleasant to deal with. a shuttle service would be a big plus, not p calls during the repair process. He did a good job and all at the facility were pleasant to deal with. a shuttle service would be a big plus, not providing such was a big pain for me. More
by gsafford
Employees Worked With
David, front desk person, didn't get her name
February 12, 2025
They were able to schedule me quickly and repairs were done beautifully within a week. The staff is friendly, courteous, and helpful and I was kept informed of progress on the repair throughout the week. done beautifully within a week. The staff is friendly, courteous, and helpful and I was kept informed of progress on the repair throughout the week. More
by SMR
Employees Worked With
Kyla
January 21, 2025
Excellent service. Only complaint was the fact I was told it would be done in two weeks and ended up taking four. Due to more damage found once car was in the shop. Only complaint was the fact I was told it would be done in two weeks and ended up taking four. Due to more damage found once car was in the shop. More
by cindylouthom
Employees Worked With
Kayla
