AutoNation Collision Center Rockville - Service Center

Ali Souley is my usual servicer and I always have great customer service from him he’s patient, attentive, and helpful. customer service from him he’s patient, attentive, and helpful. More

Helpful, responsive. I felt I received truthful and timely answers to my questions. Staff was always courteous. I felt I received truthful and timely answers to my questions. Staff was always courteous. More

Excellent professional service. Detailed service in repairs. Highly recommend this service. Personal communication and updates on the status of repairs. Detailed service in repairs. Highly recommend this service. Personal communication and updates on the status of repairs. More

Felt I was In competent hands. Felt confident I could trust their decisions. Very courteous and professional. Extremely helpful. Felt confident I could trust their decisions. Very courteous and professional. Extremely helpful. More

Hello, Shawn Coleman was my Certified Collision Estimator, he always does a excellent job. His communication and professionalism are unmatched. I will definitely recommend Shawn and Auto Nation. Estimator, he always does a excellent job. His communication and professionalism are unmatched. I will definitely recommend Shawn and Auto Nation. More

The work on my 4 series was excellent! The staff is professional and kept me informed throughout the process. The staff is professional and kept me informed throughout the process. More

They use OEM parts. The work is great. Super friendly service. You’re kept updated throughout the process. I picked up my car and was like “WOW”. I don’t know what they The work is great. Super friendly service. You’re kept updated throughout the process. I picked up my car and was like “WOW”. I don’t know what they use to clean the outside but my car don’t look that good when it was brand new. I wish the had a detail service. I’ve had to use them a few times and am always happy. I won’t use anywhere else. More

Prompt service. I received an estimate the day I came in with the car. Parts were ordered and arrived quickly. The dealer kept me informed of the progress. The repai I received an estimate the day I came in with the car. Parts were ordered and arrived quickly. The dealer kept me informed of the progress. The repair work was excellent. More

AutoNation Collision Center and its Manager Caesar, have been incredibly helpful through the repair process. From beginning to end his team continued to keep me updated on my repair. Their positive attitu been incredibly helpful through the repair process. From beginning to end his team continued to keep me updated on my repair. Their positive attitude made a stressful situation much easier. More

For the most part everything was good the tech did send photos for the process. In the end the pickup date was changed because my truck needed to be detailed. On pickup I notice my truck had not had a ful photos for the process. In the end the pickup date was changed because my truck needed to be detailed. On pickup I notice my truck had not had a full detail the inside was cleaned. I could see the white paint from the car that hit me. It look like they buffed it out after they washed the truck. Also, about a week later I notice swirl marks from the buffer where the white paint was my car. I was hurt when I saw the marks. I take pride in my truck and I worked very hard to get my truck. When I bought my car, I had an additional clear coat applied to my truck, now have to pay to get the swirl marks fixed. More