AutoNation Collision Center Pembroke Pines - Service Center

When our pickup was ready. We were informed that it has to go through quality control, it took 3 days because of the weekend. We picked up the vehicle going down the street, we We were informed that it has to go through quality control, it took 3 days because of the weekend. We picked up the vehicle going down the street, we noticed the alignment was out. (By the that one of the complaint post accident) Needless to say we turned around back to the facility. Picked up later that day came home the vehicle would not lock, the cargo bed didn't align with the cab. Back again, the locking issue resolved cab was another issue. The repair coordinator."Toyota's cab always off by three millimeters." This was off by 18 millimeters. Needless to say, they were not able correct the issue, the excuse makes Toyota's quality of new cars questionable. The shops ability to perform quality work and inspection highly questionable. Two people had to make trips back and forth, then had to wait for the front desk person to get done playing with their phone, Excellent! Thanks More

Customer service was outstanding, the representative ensured that I was well informed, service was great. ensured that I was well informed, service was great. More

Jenifer L was super awesome . . first class customer service and knowledgeable. Car was returned in the SLA . first class customer service and knowledgeable. Car was returned in the SLA More

AutoNation Chevrolet and the team made my experience easy and painless. Graham, the Manager ensure the insurance process was address promptly and he dealt with the insurance company and kept me updated unti and painless. Graham, the Manager ensure the insurance process was address promptly and he dealt with the insurance company and kept me updated until pick up day. The work performed was perfect and paint is flawless. Great experience and great customer service. Thank you. More

My first impression was correct when the service adviser said to me "I've been doing this a long time" Well he's probably the worst at providing any kind of feedback or status updating I've ever encountere said to me "I've been doing this a long time" Well he's probably the worst at providing any kind of feedback or status updating I've ever encountered! Would not recommend their body shop, even though that work was done properly. Only callbacks I ever received were from the service manager and never from the so called service adviser. .A month later I am still waiting for two decals to finish the job...again service adviser had no clue of their status until I called to check a month later. More

I had my 2010 Toyota Prius here for a factory paint recall. The staff was easy to work with and accommodating with setting up a rental car while my work was being done. Now my 13 year old car looks bra recall. The staff was easy to work with and accommodating with setting up a rental car while my work was being done. Now my 13 year old car looks brand new! Detailed inside and out upon return! Thank you to all at this facility. More

Tony was great and the job was done to satisfaction. I would definitely recommend this location to others I would definitely recommend this location to others More

My car was poorly done and I was told they would reach back out to me to so I can bring back the car and finish the repairs. That was weeks ago and no one has reached out to me to let me know when I can b back out to me to so I can bring back the car and finish the repairs. That was weeks ago and no one has reached out to me to let me know when I can bring the car back to have it finished. However, Autonation Collision Center Pembroke Pines didn't miss a beat with cashing my repair check! Thieves! More

How it's possible they got my carr almost 3 months without explanation when I call to get updates always said we'll come back the call but that's not happened I have to come back my Carr 3 times becau without explanation when I call to get updates always said we'll come back the call but that's not happened I have to come back my Carr 3 times because they don't fixed well and charging me for the new tire when the tires was almost news when the accident happened More

Amazing job. My car looked like new like I never had an accident. Great place for getting your car repaired. My car looked like new like I never had an accident. Great place for getting your car repaired. More