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AutoNation Collision Center Katy

Katy, TX

4.5
13 Reviews
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20777 Katy Freeway

Katy, TX

77450

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Showing 13 service reviews

December 05, 2025

great work, great personnel. everything was repaired perfectly and returned in a timely manner. thank you More

by debbert926
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
jose
September 28, 2025

Autonation ford collision center surprised me with an excellent work on my vw Jetta. Good team work. More

by Molina1858
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christina Hatten
Oct 03, 2025 -

AutoNation Collision Center Katy responded

Hi, we are happy you had a pleasant experience here at AutoNation Collision Center Katy. If you need more help, our team is available to talk -- safe travels!

August 13, 2025

Excellent work by technicians, outstanding communication by representative, Omar, assigned to my vehicle. This CENTER is focused on keeping customers informed of progress relating to repairs. Very much ap More

by jddelarosa52
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Omar
Aug 15, 2025 -

AutoNation Collision Center Katy responded

Hi, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road.

June 12, 2025

They take too long (3 months for me). There's no communication between the company and the customer; you always have to keep tracking them down; they forget things; very poor service. 😔� More

by oscar_h_l@hotmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Stephanie Maccagnan and other.
Jun 14, 2025 -

AutoNation Collision Center Katy responded

Hi, we regret to hear about this experience, but are glad you brought this to our attention. Please call our General Manager at (281) 657-9318 for ways we can work towards resolving these issues. We look forward to hearing from you soon.

May 01, 2025

It was a great customer service. Only one thing disappointing that the repair took about 4 weeks to complete. More

by Slavany62
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maccagnan, Stephanie
May 06, 2025 -

AutoNation Collision Center Katy responded

Hello, we appreciate you taking the time to leave us this feedback. If you would be willing to give us another chance in the future, please reach out to our General Manager at (281) 657-9318. We would appreciate the chance to turn your experience around.

February 08, 2025

Brandon was knowledgeable, thoughtful, effective and a joy to deal with. Clone him, you'll be better off. More

by asdfghj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Solis(?)
Feb 12, 2025 -

AutoNation Collision Center Katy responded

Hi, thank you for your kind words and review. If you ever need help, just give us a call. Happy motoring!

October 09, 2024

Christina expedited the work on my vehicle from a car wash incident. The work was done in a reasonable time working with the Hartford auto claim in July. More

by Parsons
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christina Hatten
Oct 13, 2024 -

AutoNation Collision Center Katy responded

We are happy you had such a positive experience with us, Parsons! Thank you for taking the time to share your feedback with us.

July 15, 2024

I had body damage on the drivers side rear quarter panel on a 2016 King Ranch F-150 that required repair and paint. The original paint color of the truck is white. The paint job on the quarter panel looks More

by wcirons
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christina Hatten
Jul 16, 2024 -

AutoNation Collision Center Katy responded

Hi, we are ecstatic with your strong recommendation of our location, Thank you for taking the time to share your feedback with us.

March 18, 2024

Great service. Communication was provided throughout the process. You guys rock Thank you AutoNation Collision More

by John Hunt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Solis
Mar 22, 2024 -

AutoNation Collision Center Katy responded

We are happy you had such a positive experience with us, John! If you ever need any help, please give us a call!

February 26, 2024

I own two Lexus vehicles and one Ford. Omar Elkhayat was my Collision Center estimator and he is better than any of the Lexus guys. You may publish if you wish. More

by asdfghj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Omar Elkhayat
Mar 02, 2024 -

AutoNation Collision Center Katy responded

Hi, thank you for taking the time to share your feedback with us. If you ever need any help, please give us a call!

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