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AutoNation Collision Center Katy West - Service Center

Katy, TX

4.0
14 Reviews

14 Reviews of AutoNation Collision Center Katy West - Service Center

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September 13, 2023

Worst car repair experience ever. Repeated trips to the shop and Vehicle is still not fixed. AFTER 4-6 trips back to the AUTONATION shop and missed DAYS OF WORK, WE GAVE UP ON AUTONA More

by Jark
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
None worth mentioning
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Sep 17, 2023 -

AutoNation Collision Center Katy West responded

Hi Jark, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. We care about all our customers and wish to restore your good faith in our dealership. If you'd be willing, our General Manager would like to speak with you at (281) 715-6909 to discuss ways to improve your experience with our dealership moving forward. Thank you for your input, and we hope to hear from you soon.

August 09, 2023

Took a month to replace my front bumper. Sucks at communicating. Worst experience ever. Jose didn't take car of business in a professional manner. He did things last minute as if he didn' More

by jimbo6039
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jose mange
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Aug 13, 2023 -

AutoNation Collision Center Katy West responded

Hi, thank you for reaching out to us. Your opinion plays an integral part in our customer service. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (281) 715-6909. We hope to hear from you.

July 12, 2023

Great job! Kept us informed along the way. Answered all questions. Work was completed when they said it would be. Highly recommend! More

by K. Kane
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stanley, Dallas, Jose
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June 02, 2023

Customer care and attention to detail were outstanding: could not have been better! Highly recommend this service in all respects. More

by ewt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Garcia
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Jun 10, 2023 -

AutoNation Collision Center Katy West responded

Hi, we are happy you had such a positive experience with us. Again, we appreciate your recommendation of AutoNation Collision Center Katy West and we hope to be of service again in the future.

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