Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
AutoNation Collision Center Galleria - Service Center
Houston , TX
15 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
15 Reviews of AutoNation Collision Center Galleria - Service Center
Sort by
December 16, 2024
The whole experience was very professional. The shop is beautiful, very clean, and everybody seems to be very well trained. Ron Flores was great to work with, even though the entire process too The shop is beautiful, very clean, and everybody seems to be very well trained. Ron Flores was great to work with, even though the entire process took about four months. The car looks good as new, and we are very pleased. More
by Mikeboehler
Employees Worked With
Ron Flores
December 11, 2024
the worst experience i have had since owning 5 Mercedes i will never buy another one because of the experience i had with Ron Flores and his team, from the receptionist to the manager. a simple right rear c will never buy another one because of the experience i had with Ron Flores and his team, from the receptionist to the manager. a simple right rear collision that Ron said would take about 3 weeks took over 3 months. I was told one lie after another about parts delay, miss shipped parts, when the tech would be working on my van just to list a few. he said it was in the paint booth and weeks later it had not. he said he could not guarantee their work because the van needed a side panel replaced which had nothing to do with the current collision. he harassed the insurance to pay for this and said he was doing me a favor. the only favor he did was cause my insurance to sky rocket. he even made me pay $450 out of pocket for something he said i agreed to and when i asked him to produce the email to prove agreement he could not. he even tried to charge me @$500 for a battery because they did not charge it for the 3 months while it was with them. when i finally got my van i drove it to my mechanic to see if i needed a battery and i did not, i still have the same battery. i told him i would take him to small claims court to recover my $450 he said, so confidently that he had screwed me, "it will cost you more money to prove it". he changed the original rate that the insurance pays to a higher one and when they did not pay he held my van hostage until i pay the over $7000 ransom. lucky for me my agent stepped and got my van back and i still had to take it back to get the rear door adjusted. he even bragged to me that they have customer cars there for over a year, i can't see how that is even possible. i have all his emails to prove what i said and after all that he put me through he still had the nerve to state that "I'm an honest man and god knows me". i hope no one has the experience i had with this "honest man" More
by pjsoodeen
Employees Worked With
Ronald Flores and his manager Jay
October 14, 2024
Deborah Mize and her team did an outstanding job maximizing the insurance coverage forThe replacement windshield. Deborah was professional and polite in all our meetings. Terrific results on all f maximizing the insurance coverage forThe replacement windshield. Deborah was professional and polite in all our meetings. Terrific results on all fronts. More
by psharkeytx
Employees Worked With
Deborah Mize
May 20, 2024
Y’all did good. I think my insurance company held you up a little bit, but I appreciate the texts, that kept me informed along the way. Stop it stop it I think my insurance company held you up a little bit, but I appreciate the texts, that kept me informed along the way. Stop it stop it More
by rick
Employees Worked With
Michael Morado
January 23, 2024
The work was done in two months and it wasn’t proportional to the damage. Every week had a new issue with the car, every week new parts was needed. You don’t have a plan to work. Besides that, I proportional to the damage. Every week had a new issue with the car, every week new parts was needed. You don’t have a plan to work. Besides that, I always had to call you to know the update. It was really disappointing for us. More
by Lisette Flores
Employees Worked With
I don’t remember the name
