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AutoNation Collision Center Galleria - Service Center
Houston , TX
23 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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23 Reviews of AutoNation Collision Center Galleria - Service Center
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July 20, 2025
Excellent experience. Jaime gave me honest estimates for recommended work and optional work. The repair was completed quickly and professionally. The vehicle looks new Jaime gave me honest estimates for recommended work and optional work. The repair was completed quickly and professionally. The vehicle looks new again. I highly recommend Jaime and AutoNation Collision Center Galleria. More
by RGTexas
Employees Worked With
Jaime Elias Cisneros
July 07, 2025
They provided me a prompt (and accurate) estimate for the repairs, scheduled the repairs at a time that would minimize any inconvenience to me, kept me informed throughout the repairs and delivered the vehic repairs, scheduled the repairs at a time that would minimize any inconvenience to me, kept me informed throughout the repairs and delivered the vehicle to me (repaired and cleaned) when promised. The service rep, Abraham Torres, was very professional and helpful and was available to answer any questions. More
by RickP
Employees Worked With
Abraham Torres and Deborah Mize
June 19, 2025
Excellent service. Ron Flores was awesome. He kept me informed about the progress regarding my Mercedes. The completed work was excellent. Thank you so much Ron Flores was awesome. He kept me informed about the progress regarding my Mercedes. The completed work was excellent. Thank you so much More
by Sonnyrubyramirez
Employees Worked With
Ron Flores
January 06, 2025
Deborah was very professional in organizing the initial review of the work needed and Jaime got the work done beautifully, and on time, at a fair price. Thank you Deborah and Jaime. review of the work needed and Jaime got the work done beautifully, and on time, at a fair price. Thank you Deborah and Jaime. More
by whljrtx
Employees Worked With
Deborah Mize, Jaime Ellas Cisneros
December 16, 2024
The whole experience was very professional. The shop is beautiful, very clean, and everybody seems to be very well trained. Ron Flores was great to work with, even though the entire process too The shop is beautiful, very clean, and everybody seems to be very well trained. Ron Flores was great to work with, even though the entire process took about four months. The car looks good as new, and we are very pleased. More
by Mikeboehler
Employees Worked With
Ron Flores
December 11, 2024
the worst experience i have had since owning 5 Mercedes i will never buy another one because of the experience i had with Ron Flores and his team, from the receptionist to the manager. a simple right rear c will never buy another one because of the experience i had with Ron Flores and his team, from the receptionist to the manager. a simple right rear collision that Ron said would take about 3 weeks took over 3 months. I was told one lie after another about parts delay, miss shipped parts, when the tech would be working on my van just to list a few. he said it was in the paint booth and weeks later it had not. he said he could not guarantee their work because the van needed a side panel replaced which had nothing to do with the current collision. he harassed the insurance to pay for this and said he was doing me a favor. the only favor he did was cause my insurance to sky rocket. he even made me pay $450 out of pocket for something he said i agreed to and when i asked him to produce the email to prove agreement he could not. he even tried to charge me @$500 for a battery because they did not charge it for the 3 months while it was with them. when i finally got my van i drove it to my mechanic to see if i needed a battery and i did not, i still have the same battery. i told him i would take him to small claims court to recover my $450 he said, so confidently that he had screwed me, "it will cost you more money to prove it". he changed the original rate that the insurance pays to a higher one and when they did not pay he held my van hostage until i pay the over $7000 ransom. lucky for me my agent stepped and got my van back and i still had to take it back to get the rear door adjusted. he even bragged to me that they have customer cars there for over a year, i can't see how that is even possible. i have all his emails to prove what i said and after all that he put me through he still had the nerve to state that "I'm an honest man and god knows me". i hope no one has the experience i had with this "honest man" More
by pjsoodeen
Employees Worked With
Ronald Flores and his manager Jay
