AutoNation Collision Center Columbus

Lewis was very helpful getting our estimate quickly and getting it to our insurance company and working between the insurance company and the car rental for us. getting it to our insurance company and working between the insurance company and the car rental for us. More

10 working days not counting weekends. They called and said my parts were in. They were not but did not tell me. Then they wait 5 days to get it in the shop. A 6 hr Job. Front bumper on a They called and said my parts were in. They were not but did not tell me. Then they wait 5 days to get it in the shop. A 6 hr Job. Front bumper on a 2021 Ram. Hope to get it back on the 10th working day service writer was very weak at customer service. Ask how they were going to compensate me for there errors. Hope to get it back 10 working days later for a 6 hr job. Let’s see if they really care for the customers. More

The body shop did a very good job. They replaced a door handle with lock. They replaced a door handle with lock. More

Truck was schedule and returned on time. Dropped off on Monday and picked up Thursday. Auto Nation rep Lewis was great. Vehicle was in the collision center for repairs. Two days after pickin Dropped off on Monday and picked up Thursday. Auto Nation rep Lewis was great. Vehicle was in the collision center for repairs. Two days after picking up my truck I noticed a slight clear coat paint run on the hood. Returned to the shop and Lewis unhesitatingly said corrections will be made at my convenience. More

My driver's door key was working fine before repairs. I was told that they could not repair it. I was told that they could not repair it. More

This was the worst repair shop experience I've dealt with. I did not get an update for at least three months. I was lied to and on from this shop. The same thing happen to the insurance company. with. I did not get an update for at least three months. I was lied to and on from this shop. The same thing happen to the insurance company. More

They were extremely fast to get the work completed, something with the alignment was off a little so they went above and beyond to find the issue and correct it. While my truck was waiting for me to pi something with the alignment was off a little so they went above and beyond to find the issue and correct it. While my truck was waiting for me to pick it up someone dinged the door of my vehicle theirs; and no questions asked autonation took care of it. They even offered to have the PDR guy come to me at work or at home. The service was amazing and my truck drives like new! More