AutoNation Collision Center Addison - Service Center

Amaizing customer service starting with the receptionist and DeMarcus who was in charge of my car knew that I couldn't get a rental car while my car was in their shop and he work in my car within timely ma and DeMarcus who was in charge of my car knew that I couldn't get a rental car while my car was in their shop and he work in my car within timely manner so I can have it back at soon as possible. Overall they all are very efficient. Thank you, More

Good service and excellent repair work. good Weekly reporting on progress. Would use this shop again. good Weekly reporting on progress. Would use this shop again. More

The staff were very helpful and friendly. The truck came back looking like new. Very easy to work with Thanks again! The truck came back looking like new. Very easy to work with Thanks again! More

Helpful and DeMarcus did a good job of keeping me informed about my car Thanks informed about my car Thanks More

The service provided to us for our truck repair was outstanding! Demarcus was patient with me as he helped me work through some of my anxieties I was having with the insurance company. He kept me infor outstanding! Demarcus was patient with me as he helped me work through some of my anxieties I was having with the insurance company. He kept me informed on the progress of my truck throughout the repair. The repair on the struck was amazing! It looks better now than it ever looked while we owned it. We are more than thrilled with the repair and service we received! More

I am extremely pleased with the quality of the repairs done on my Maverick truck. done on my Maverick truck. More

Very professional and excellent customer service. The repair process was clearly outlined and the repair timeline clearly communicated making for a seamless business transaction. The repair process was clearly outlined and the repair timeline clearly communicated making for a seamless business transaction. More

This review is mainly focused on my overall experience not the actual collision repair. Going to the dealer I expected top quality repair done right that looked great, and they did a great job. This repai not the actual collision repair. Going to the dealer I expected top quality repair done right that looked great, and they did a great job. This repair was related to hail, and we had my wife’s vehicle done at a different location and the customer service was crap, so I was mentally prepared for disappointment. To my surprise, from the first call with DeMarcus it was some of the best customer experience ever. He was totally transparent when setting expectations , knowing there could be parts delays and changes due to PDR. DeMarcus called and proactively provided updates on progress, if any of my asks tied to more aggressive timeline we’re not possible he told me and never set a false sense of hope. The work was completed in the timeline as promised and the collision repair experience was as pleasant as possible since no one wants to have a need for it. I highly recommend AnitoNation Collision 100% based on my experience with DeMarcus! More

10/10. Demarcus made this entire process easy and stress free. He is beyond professional and remained in contact with me throughout the entire time my car w Demarcus made this entire process easy and stress free. He is beyond professional and remained in contact with me throughout the entire time my car was being repaired. I had my car back within a decent time frame and it looks beautiful, more than what I expected. I would definitely recommend this collision center in Addison to others! More

If I would measure only what was done I would give 5 stars. Communication was good, got updates and clear status about the car. everything that was done was perfect. fender replacement, headlight stars. Communication was good, got updates and clear status about the car. everything that was done was perfect. fender replacement, headlight and bumper cover all looking great. The problem I had was with what wasn't done. Since day 1 I informed my Rim was affected by the accident. My car was drivable and I was able to feel (like unbalanced) wheel after the accident. BMW informed me that tested my rim in a balancer and found nothing. I took my car after fix my fender etc. And the vibration was there. I got my car to discount tire and discovered I had a bad bent and cracked rim. I had to fix the issue, how can I drive a car with a cracked rim. I did and now the insurance don't want to pay me back. All this could be avoided if BMW had done its work correctly. I was able to easily see the bent in the machine as the crack. They had 30 days to check my rim and nothing was done on it. More