AutoNation Chrysler Jeep West

Nicky and Chris were fabulous! Very knowledgeable, professional, patient and friendly! Would highly recommend! Finance department also delightful! We have nothing but praise for Very knowledgeable, professional, patient and friendly! Would highly recommend! Finance department also delightful! We have nothing but praise for the entire experience! More

The first Jeep I bought has a repair part on extended back order. Fortunately the dealership has a high vehicle turnover and after waiting 2 weeks I told them I was done waiting for the back ordered pa back order. Fortunately the dealership has a high vehicle turnover and after waiting 2 weeks I told them I was done waiting for the back ordered part and to sell me a different jeep they had just gotten in. Their response was “sure, when is a good time to look at it”. The back ordered part from the first one isn’t their fault but they could have done a little research to see people all over the country are waiting for this very same part. A quick web search told me all about the back order. As for the 2nd jeep, it was prepped and ready when I got there. Took it for a test drive and the paperwork was rushed so that I wasn’t waiting longer than absolutely required. I needed to take the jeep in for minor service a week later. That is when I found out that the finance guy (Gray?) hadn’t completed the paperwork yet. I still haven’t gotten a letter from the bank doing the financing so I don’t know if the paperwork is done even to this day. I guess they’ll get around to it eventually. Overall, through the back ordered part headache to putting me in a different jeep of my choosing (much better jeep for my specific needs) they treated me exceptionally well. The minor service appointment I had to go in for was again exceptional service. This dealership is all about customer experience from the time you walk in the door until long after the sale and I’ll be shopping here again. My only critique is that the “bling department” needs more bling. Got a hat, shirt and duck but you could have gotten a larger part of my bling budget. You made me shop on Amazon instead :) More

Service was great. My service advisor was on top of getting my car in quick. They recorded the inspection of my car and sent it to me so I could see. My service advisor was on top of getting my car in quick. They recorded the inspection of my car and sent it to me so I could see. More

Salespeople and financing were excellent. Very low pressure and flexible. I feel like I got a great deal. Very low pressure and flexible. I feel like I got a great deal. More

Danielle Spencer is great to work with. Her knowledge, honesty, and integrity is very much appreciated. Her knowledge, honesty, and integrity is very much appreciated. More

Steve Johnson, took great care on me and my Grand Cherokee! I needed a few key fab updates, which the Team took care of quickly ! The only place I take my Jeep, for service! Cherokee! I needed a few key fab updates, which the Team took care of quickly ! The only place I take my Jeep, for service! More

AutoNation Chrysler Jeep West Made buying a previously owned Explorer fast and easy. My salesman Joe was the best and buying online with him was a breeze. I shopped around for weeks so I know I got the be owned Explorer fast and easy. My salesman Joe was the best and buying online with him was a breeze. I shopped around for weeks so I know I got the best deal possible. They also arranged delivery halfway across the country arriving days before I expected. The truck driver was also a great guy. The whole process was handled professionally in just a few days and I love my new ride. More

Estoy super contento con esta empresa de vehículo busque una solución y la resolvi en menos de 24 hoeas una solución y la resolvi en menos de 24 hoeas More

Paul was amazing. He took a very stressful situation of breaking down on the first day of vacation, to having everything ready for me on the last day of vacation with He took a very stressful situation of breaking down on the first day of vacation, to having everything ready for me on the last day of vacation with being able to do the 15 hour drive home. A little hiccup along the way on my warranty, but it finally came through. Paul deserves a raise after dealing with my frustrations. It was never at him, but the situation and he always remained professional! More