AutoNation Chrysler Jeep Broadway - Service Center

Lots of communication. Excellent service. Accomodating and attentive staff. Able to troubleshoot problems quickly. Friendly staff. Excellent service. Accomodating and attentive staff. Able to troubleshoot problems quickly. Friendly staff. More

2014 JK Rubicon in for service, and it was great! Timely, in and out within an hour(ish), after scheduling the appt. online. Service advisor was awesome. Timely, in and out within an hour(ish), after scheduling the appt. online. Service advisor was awesome. More

Service always excellent and no upselling. On the two leased Cherokees over the last 7 years i felt like the deals were fair. On the two leased Cherokees over the last 7 years i felt like the deals were fair. More

We found out that we scheduled our service appointment at the incorrect AutoNation location and were late arriving at the location we should have been at. AutoNation Broadway did not turn us away and honored the incorrect AutoNation location and were late arriving at the location we should have been at. AutoNation Broadway did not turn us away and honored our service appointment and got us taken care of! More

Great Dealership. Fast and thorough and They actually answer the phone! I like their new waiting lobby too! Fast and thorough and They actually answer the phone! I like their new waiting lobby too! More

When my battery died, I called the dealership I had purchased the car from, and was told they could not get to it for 4 or 5 days as I did not have an appointment. Then I called AutoNation Chrysler Jee purchased the car from, and was told they could not get to it for 4 or 5 days as I did not have an appointment. Then I called AutoNation Chrysler Jeep Broadway. The difference was like night and day. I got in and got help under warranty within a few hours. The staff was courteous and very friendly. Thank you to my service writer Jack and all the people who I didn't get to meet who worked on my car. More

Got me in as soon as they could since I didn't have an appointment wish I was thankful for. appointment wish I was thankful for. More

On time, fast and friendly service, Gave me a video of my car while doing a multi point inspection. car while doing a multi point inspection. More

The service here is appalling! Third visit for the same issue. First was Autonation on Arapahoe. Waited six weeks for an appointment. They took my jeep for three days and “tighten Third visit for the same issue. First was Autonation on Arapahoe. Waited six weeks for an appointment. They took my jeep for three days and “tightened everything up” which did not fix the knocking when I turned. Then tried Broadway. Six more weeks for an appointment. Left my jeep for three days and they heard the problem but could not fix it. I needed my car back. Brought it in for a second time for the same issue. Told it would be 3 days before they looked at it. I refused if they could not provide me a loaner. They scheduled me another appointment a month out with a loaner. In the time it took to get to that appointment I took apart my jeep and I think I fixed the problem myself. When I showed up for my appointment (I also had my last paid oil change scheduled) they could not find record of my appointment. Brianna later told me that my ticket was still open and that she had a loaner for me. I cannot be sure if this is true or not since I did not use the service. Scheduling service should not be this hard. A reputable business would be able to look at your vehicle on the day of the appointment. Why have appointments otherwise? More

Service Department Sucks by the time I hopefully get my 2019 Jeep Cherokee back, I will have been 4wks without it ... and I'm not certain it won't take longer since I'm unable to get a firm diagnosis f my 2019 Jeep Cherokee back, I will have been 4wks without it ... and I'm not certain it won't take longer since I'm unable to get a firm diagnosis from the 'assistant service manager'... I hit a curb on 7/24 and the left front tire was flattened, the car was undriveable, so I had it towed to AutonationJeepBroadway ... because that's where we bought the car etc... it took five days for them to even put it on a rack to begin to diagnosis how much the damage and estimate needed repairs ... but wait, that was just the first round in this circus ... because even though I told them to go ahead and repair it ... they wanted to involve my insurance company... and so for several weeks now it has been this vicious cycle: - remove a few damaged parts, take pix and send pix to insurance company - then wait for the replacement parts to arrive and blame the 'supply chain' for the delay - then take off more damaged parts, take more pix, send those to insurance and order more replacement parts - rinse and repeat several times the kicker is, even now, almost 4wks later they still tell me they need to put it on the rack and decide what further parts may need to be ordered ... and this has been going on for weeks ... over may years, i have bought both new & used cars from the other folks who have operated out of this Broadway location ... but now as I read Yelp reviews of shoddy service ... i only wish i had seen these before ... stay tuned, for more in this sad, sad, saga ... More