AutoNation Chrysler Jeep Broadway

Not aware of jeep wave program Bought maintenance package, then found out the jeep wave program is complimentary when you buy your vehicle. Rameen said he didn't know about this pro Bought maintenance package, then found out the jeep wave program is complimentary when you buy your vehicle. Rameen said he didn't know about this program when he sold us jeep. In process of canceling maintenance but it's been 3 weeks and still no paperwork. Check your packet before you purchase. Wave program is 2 oil changes a year free plus other offers. More

Quick fix The rear wiper arm on my Jeep was knocked off and broken at a local car wash. I had the replacement parts but needed a tool to remove the old part of The rear wiper arm on my Jeep was knocked off and broken at a local car wash. I had the replacement parts but needed a tool to remove the old part of the arm still attached. Chris in service was able to get the tool and replace the wiper arm in just a few minutes, free of charge. More

Worst Autonation store ever This store advertised a vehicle for a price on Craigslist, I made contact with a subpar salesman, who was pretty flakey from the start when it came to This store advertised a vehicle for a price on Craigslist, I made contact with a subpar salesman, who was pretty flakey from the start when it came to answering questions. And almost from the start of walking in the store there becomes a difference in pricing. The out the door price now has "d&h". Which I immediately question as not being the advertised price from Craigslist. This concern is met with complete smoke, I mention this discrepancy, as well as a non existent "theft protection" in the finance office. I'm told they will look into these two charges. The next day I'm met with a little more backlash from the salesman. He states everything is correct and if I didn't like it, I could return the truck. It has nothing to do with the truck, and everything to do with shady sales practices. I talk with the GM several days later who informs me the d&h is correct from what he can "see" in the "menu". He states that the "theft protection" on the other hand will be refunded. That was 3 weeks ago. I have not received anything in regards to a said refund. But I sure did receive all title paperwork, overnighted to my house. So apparently this store can't forward your title work to the DMV either. Which I can't help but feel is a little retaliation from me raising concerns. I have bought several vehicles from autonation stores in the past and have always had a good experience. Until this one. This large, well lit, recently renovated store, has the same caliber of operating practices of a seedy lemon lot. More

Bad transmission Bought a certified preowned jeep. In less than one year I need a new transmission and new transmission cooler and also a water pump replaced. They we Bought a certified preowned jeep. In less than one year I need a new transmission and new transmission cooler and also a water pump replaced. They were supposed to service the transmission at 60,000 miles and didn't. I'm out over 4000$ in work and parts. Shops else where they were rude and were no help. More

Worst purchase ever I bought a 2016 Jeep renegade worst vehicle I have ever owned. This vehicle has less than 4000 miles on it we have had it for a year so we don't abuse I bought a 2016 Jeep renegade worst vehicle I have ever owned. This vehicle has less than 4000 miles on it we have had it for a year so we don't abuse it at all it's still brand new. It has spent well over 2 months in the shop it is still not fixed. We have struggled with this vehicle since we bought it. Don't buy one look up the vehicle first there are multiple problems and the dealership doesn't give a flip about it. They just tell you they didn't make the vehicle. I even called corporate office over this and they made me more promises about compensation for the problems but then made excuses as to why there would be no compensation. I am disgusted with this vehicle and with AutoNation. I will tell everyone I can to stay away from this vehicle and the dealership as I don't wish this soon anyone. I traded in a great car and got a huge disaster. Please save your money and your time. More

Bait and switch Made appointment with Jack Ridley to see a Wrangler that was sold the day before! He even confirmed knowing the vehicle was already gone. Then tried t Made appointment with Jack Ridley to see a Wrangler that was sold the day before! He even confirmed knowing the vehicle was already gone. Then tried to sell other jeeps that were way out of our price range. More

Very helpful and pleasant. Dee worked with us and was fabulous. She is very pleasant and thorough. We live over an hour away and she had everything ready before we got there. Sa Dee worked with us and was fabulous. She is very pleasant and thorough. We live over an hour away and she had everything ready before we got there. Sale went smooth and we live our Jeep Wrangler! Finance poeople were great, too. More

Good to excellent experience This is my second jeep with Autonation and I had a good experience here...can only hope that the lease arrangement will be a good outcome for me. This is my second jeep with Autonation and I had a good experience here...can only hope that the lease arrangement will be a good outcome for me. More

Do not buy a vehicle from this dealership The sales person did a bait and switch when my wife bought her Jeep Wrangler. Told us a price,and( I asked 3 times ) And when we got to the closi The sales person did a bait and switch when my wife bought her Jeep Wrangler. Told us a price,and( I asked 3 times ) And when we got to the closing paperwork they changed the price and didn't show us until after the loan was approved. I will never go back there! More

NO ACCOUNTABILITY This dealership did not add my trade in to my initial paperwork on May 7th, they sold my trade in without clear title and 6 sets of paperwork later an This dealership did not add my trade in to my initial paperwork on May 7th, they sold my trade in without clear title and 6 sets of paperwork later and another payment debiting my account on the trade in since they did not pay it off, and adding an 595.00 acquisition fee to my 5th set of paperwork, my account is finally correct with the bank. My payment went up from the initial $466.00 to $614.01 since the dealership was so poor that they could not cover the trade in paperwork mistake, but i am FINALLY rid of this dealership and experience. I could not even call off the deal since they had already sold my trade in BEFORE the paperwork was final. You can save the cookie cutter response of how sorry you are that I went through this and that the General Manager would like to speak with me directly. That might mean something if the General manger was not the one who told me that they would not issue me a new temp tag and that the county would give me an extension....at my expense. My tags are now expired and even though the county received the title work just today, I cannot get an extension due to processing time. My nice new Jeep now sets in the driveway until my title works has been processed. Buyer beware, read before you sign and make sure you don't get screwed More