AutoNation Chrysler Jeep Broadway | Page 75

I can only begin to express how terrible this dealership I can only begin to express how terrible this dealership on South Broadway truly is. Tom Martino worthy. I called to see if any warranty would be I can only begin to express how terrible this dealership on South Broadway truly is. Tom Martino worthy. I called to see if any warranty would be offered on a heater core replacement that occured one year ago January. The work was originally done by a third party because my jeep was not under warranty anymore, however the third party failed to complete the job and broke several things doing so. As a result I had to bring the Jeep to Jeep on Broadway where i was told the heater core would be fully inspected and any further work completed. The heater temporarily went out this week making me wonder if it was the heater core that jeep inspected and finished a year earlier had gone our again. Because jeep technically finished the installation and and re installed the dash pieces i thought the work would be covered under a parts warranty but jeep. Well, you bet that was not the case. Jeep took zero responsibility and said they never even touched the heater core to begin with. The service department could not find any records of my jeep dating back to 2016, finally, they did find the "notes" and stated what they fixed. It was brought to my attention they never inspected the heater core to begin with but charged me labor and told me they had fully visually inspected the heater core and reinstalled the dash pieces. What is frustrating is they had my car for an entire day told me they had fully inspected the heater core and I remember asking to this day to fully inspect the installation of the heater core and a visual inspection with one dash piece removed is not doing so. But then to be talked so sternly by someone, over their own frustration and inability to help and provide even the smallest bit of customer service was beyond disrespectful and words cant describe how arrogant he spoke to me. Because of this I asked for the manager of the dealership. The manager would also do nothing about the warranty of the part and claims his team never touched the heater core so why warranty it? He said I would have to go to the third party I started with and he wasn't going to help. I also brought to his attention how rude his team was and how talked down to I was talked to. What's funny, is about a month ago I went to this dealership for a trade in and had a similar experience of poor customer service and this manager does not care about its customers in the slightest. If the response is their usual, we take our reviews seriously and please contact our general manager directly, is not going to be good enough. I truly hope the Tom Martino team can help More

HORRIBLE Experience with a fine ending HORRIBLE Experience with a fine ending. First of all we had a recall so we had to go to the dealership, we had been here one time before and thought HORRIBLE Experience with a fine ending. First of all we had a recall so we had to go to the dealership, we had been here one time before and thought it was good so we went back. We made an appointment a month ahead for a catalytic converter recall and I asked for an estimate for back windows. The person never told me there was any cost for the quote. Drop off was normal and then we waited. We received a call the next day saying our car might not be ready they would need more time. On the 2nd day they had it I received a call it was not going to be ready by the end of that day either, they needed parts, they were 24 hours behind. On day 3 they called again, this time to tell me there was $2700 of additional work our Jeep needed but we could purchase an extended warranty from them if we wanted, also it was $400 for the window repair and did we want to proceed with that repair. We told him no thanks not today. He called back again and said the car was actually ready now. ?? When we arrived to pick up the car that was in for a recall we had a $145 bill, this was the cost for the quote we were never told about, not when we booked the appointment, not when I spoke to the service department on at least 5 different occasions in the 3 days they had our vehicle. I left flustered, getting into my car there was paint on the door, the seat, the steering wheel and the passenger seat!! What? The very nice kid in the service area, Daniel, worked to get all the paint out of our car. We had nothing painted so why there was now paint IN our car was a mystery. Driving home our car now smelled like burning marshmallows and rotten eggs obviously when I got home my husband called to speak to a manager. He was on hold for 10 minutes before being told they were all in a meeting and he would call him back. Not getting a call back, my husband drove back there and spoke to Matt, the manager on duty. The only reason this review is 2 stars and not 1 star is that Matt agreed we should have been informed there was a cost for the estimate up front and not surprised at pick up. Oh and the burnt marshmallow rotten egg smell is totally normal with a new catalytic converter and we should have been told at pick-up, no answer about the paint. ?? Bottom line, the turnaround time to repair our car was 3 days!, the communication was beyond terrible, there was paint IN our car which had to be cleaned up and we were overcharged. Had my husband not driven back there we would not have been refunded. Just go somewhere else and save yourself a ton of hassle. More

Worst service Don't even know where to start. Scheduled an oil change and was told that they would be happy to see why my TPMS light was on. When I arrived, I was t Don't even know where to start. Scheduled an oil change and was told that they would be happy to see why my TPMS light was on. When I arrived, I was told that this would be an additional $190 "diagnostic fee". Also was told that the oil change would cost $75 when I got there. When I picked the vehicle up, I was charged $104 because they ised synthetic oil, without asking me or giving me the option. Stay FAR away from this place! More

Service Team is AWFUL Don’t be lazy like I was- read these reviews. Service team is absolutely horrendous. Keith, the one who was supposed to help me out did the exact oppo Don’t be lazy like I was- read these reviews. Service team is absolutely horrendous. Keith, the one who was supposed to help me out did the exact opposite. I made an appointment, dropped my car off at 9:30am for my check engine light being on (thermostat needs replaced.) I asked that we do the oil change and open recall too since I was already there. That’d be no problem according to Keith in that moment. Keith told me they’d need time to do a diagnostics and see if the thermostat would be covered under the service plan I purchased when I got the car (May). I waited and never heard back from him. Tried to call at about 6:40pm and got their voicemail. Weird, considering service hours are from 7pm-7pm. Left a voicemail, upset, realizing I’d have to spend money on yet another Uber to get to work the next morning. Keith returned my call at 7:30am the next day, to let me know that he would call me as soon as it’d be finished. He apologized and admitted fault. I mentioned I needed to pick it up during my hour lunch break, to which he responded with, “I can’t make any promises.” Understood. (Normally....) I got my dad involved as I was really unsure if they needed more than 24 hours for a diagnostics test. Eventually we told them I needed to pick the car up at 2. I need my car, and don’t want to spend any more money on Lyfts/Ubers. I came to pick it up, asked people at the desk for help. Keith was busy with another customer and when he was finished, he took it upon himself to raise his voice and let me know, “Your keys are in your car. You’re good to go! You can split out whenever!! Didn’t even do any paperwork!” Trying to rush me out, I’m assuming to be sassy about me needing to get the car at 2pm. That’s not how it works. You don’t get to be passive and rude to me because you and your team needed over 27 hours to do AT LEAST an oil change. I asked if anything was done to the car- “Not to my knowledge.” Are you kidding me? Nearly THIRTY (30) hours in the shop and you got NOTHING completed? I am actually shocked. Oh, but he did say next time I’m available they’d put me at the top of the list! Wow! Thank you!! Not. Why on earth would I go back to that place again? What a waste of my time & money. More

WORST VEHICLE PURCHASING EXPERIENCE EVER DO NOT BUY A VEHICLE FROM THIS DEALERSHIP. My husband and I were excited to purchase our first vehicle, a brand new 2018 Jeep Compass, from this deale DO NOT BUY A VEHICLE FROM THIS DEALERSHIP. My husband and I were excited to purchase our first vehicle, a brand new 2018 Jeep Compass, from this dealership back in November of 2018. The sales rep that we originally worked with was amazing, but everything has quickly gone downhill from there. We haven't seen our car in 4 months. It has been in the shop since JULY waiting on a part that apparently just doesn't exist. We have been contacted about once a month, given an "ETA" on the part, then don't hear anything until the next month, when we're basically given a new ETA. My husband and I have reached out to Chrysler for assistance and have had a horrible experience with that as well. We were told today by the regional Chrysler rep, Chris, that Chrysler would absolutely not work with us on a buy back for the vehicle and that the part we are needing (an instrument cluster) isn't even available in the US. So, where the dealership is conjuring up ETAs to give us in that case is a mystery in itself.. Chrysler and Jeep are lying, deceitful, and don't care about their customers after their sales are made. Please save yourself the stress and frustration and go buy a reliable vehicle somewhere else. More

Won't Fulfill We Owe Agreement For some reason they are brushing off the We Owe portion of the agreement. The We Owe agreement required it be fulfilled within a week. It has been a For some reason they are brushing off the We Owe portion of the agreement. The We Owe agreement required it be fulfilled within a week. It has been a month and a half. After repeated calls and emails, they still have not fulfilled it. They keep stating that it will be fulfilled "soon," or that they have to wait until after the end of the month (twice now), or that they need to speak with some other department, etc. The list of excuses is getting too long. Nice sales reps, but the company does not seem to stick to contractual agreements. This is a big red flag. The sales reps I worked with were pretty good, and I do like the car I got (despite a bit of maintenance needed after purchasing). More

Worst experience ever I just purchased a 2015 Renegade. I currently have 17K miles on it. The clutch stopped working. So, I took it to my local jeep dealership and they dia I just purchased a 2015 Renegade. I currently have 17K miles on it. The clutch stopped working. So, I took it to my local jeep dealership and they diagnosed the problem as a busted master clutch cylinder needing to be replaced. They say the warranty wont cover it because the car is a 2015. Never mind the fact that there are only 17K miles on it. However, $600 in repairs later, it did not fix the problem. Jeep misdiagnosed my problem, and will not cover the unnecessary parts I had replaced. Now they are telling me its the flywheel that burned out. I am told the flywheel is covered under warranty. However, since the flywheel damaged parts that are NOT under warranty, the ENTIRE warranty is VOID. So, I have a jeep with LOW miles, incompetent service shop and a new bill for $3000 in repairs. The customer service department with MOPAR warranty has hung up on me, has talked over me, has told me they wont even talk to me about the issues unless my car is at the Jeep dealership. I had my car towed to my preferred transmission shop, as Jeep charged $200/hr in labor. At this point, I had to cash out my 401K to pay for all of this and Jeep has treated me like I am some major inconvenience to their shop. They have made it clear to me that they do not care about the customer, only their bottom line. As soon as I am not upside-down on this piece of **** Jeep, I will junk it and leave the Jeep brand forever. At this point, I am wondering if I need to hire an attorney to help me address the negligence and financial downfall they have put me in? Any advice on how to tackle this would be great More

Misquoted me over phone, did not honor the quote. I’ve been picking up Jeep parts from this dealership for years. I called for a quote on a Wrangler radiator and was told $239. I drove down from Littl I’ve been picking up Jeep parts from this dealership for years. I called for a quote on a Wrangler radiator and was told $239. I drove down from Littleton the next business day to pick it up, no one at the counter, so I wait 15 minutes before asking the service department to page someone. Not a big deal, I’ve had mixed service over the years. Not usually bad enough for me to leave a bad review,. I tell the parts guy what I’m there for, he tells me it’s $299. I told him who quoted me and was told she’s not there and she made a mistake. I would prefer to do business locally, but ok, I’ll take my business elsewhere, or Amazon in the future over that kind of price mistake and “I don’t care that you drove out of your way and it’s not my problem if you were mis-quoted.” More

Dishonest About 10 days after we bought our new car from AutoNation, (a 2106 CX5 that we were told passed the "125 point inspection,") we found that the rear de About 10 days after we bought our new car from AutoNation, (a 2106 CX5 that we were told passed the "125 point inspection,") we found that the rear defrost did not work. Since we purchased the extended warranty, we figured it would be covered. Surprise! Not only was it not covered because (apparently) the problem was with the glass and not the internal defrost system, but it was $450 to fix. I told the salesman repeatedly that I ultimately wanted a vehicle that was safe for my family. Not having rear defrost capabilities does not constitute safety. AutoNation not only refused to fix it, they also refused to pay for the brake flush and air filter replacement the Mazda dealership recommended (as neither had been replaced since the vehicle was new, despite passing AutoNation's "125 point inspection"). These services cost us another $200. If the car would have been priced $650 higher, or had they been honest and told us that the car needed a new defrost system and other basic maintenance, we would NOT have purchased this vehicle. They were dishonest about the health of the vehicle. DO NOT TRUST this dealership. More