AutoNation Chrysler Jeep Broadway

Horrible experience This is probably the 5th time I have brought my vehicle to this dealership. Turns out the part they replaced didn't work properly either. My vehicle This is probably the 5th time I have brought my vehicle to this dealership. Turns out the part they replaced didn't work properly either. My vehicle actually was worse off after I left. Covid-19 means next to nothing to this dealership. I as soon as got there, a tech without a mask jumped into my vehicle. I counted 4 employees without masks, another 4 that wore the masks under their noses (including the service manager) and another 2 employees that only wore a mask when customers approached the parts counter. Obviously they don't really care about the health of the customers. When I originally arrived, I let them know that I have a daughter with special needs who will die if I get exposed to the virus. The greeting guy offered to sanitize my entire vehicle for only $30!! Oh, and there were plenty of customers without masks at all. When I left, I made sure they understood that I will never be back. Worst dealership I have ever visited! More

Third Time Leasing from Autonation Jeep Broadway I've leased my last three vehicles through this dealership and each time had an absolutely wonderful experience. I will continue to come here whenever I've leased my last three vehicles through this dealership and each time had an absolutely wonderful experience. I will continue to come here whenever my lease is done and/or whenever I begin to finance a Jeep! We've worked with one trusted salesman the first two times but he had since left the dealership so we were lucky enough to work with Austin this go-around and it was just as easy and pleasant as the first two. I strongly believe all staff here are great assets to both Autonation and this particular dealership. I've actually had such loyalty to this dealership that the last two jeeps we've had them ship in from other dealers just so I could stay with Autonation Jeep Broadway and their trusted sales process! The only thing I was disappointed about was that when I reviewed my experience on the distributed survey it rated the experience pretty low based on their scoring metrics. This is definitely, 100% not the case and I would hope they could restructure the survey to better reflect actual experience because I can't express enough how much I appreciate working with this dealership and with Austin and Emily in particular. Hopefully the General Manager sees this reviews and is able to know the truth about our individual experience leasing the SRT this July 2020. More

AutoNation was awesome. I got a fantastic deal on a 2019 AutoNation was awesome. I got a fantastic deal on a 2019 Jeep. Matt was amazing and got me into the car of my dreams. He was attentive and hard worki AutoNation was awesome. I got a fantastic deal on a 2019 Jeep. Matt was amazing and got me into the car of my dreams. He was attentive and hard working. More

I had the pleasure of working with Mathew Sims and he was absolutely wonderful. He was very straight forward and honest with me and got me into the car of my dreams. He was very professional and didn't try t absolutely wonderful. He was very straight forward and honest with me and got me into the car of my dreams. He was very professional and didn't try to push me into something I didn't want. I highly recommend seeing him for your next vehicle, you will not be disappointed. More

Sales manager called me threatening to change my lease after everything was signed because they were not diligent on their end and didn’t collect a needed doc from me (old lease). There was Nothing requir after everything was signed because they were not diligent on their end and didn’t collect a needed doc from me (old lease). There was Nothing required of me to deliver after signing but they took the tact of threatening changing a legal agreement because of their incompetence. Very disappointed and felt like used car tricks because of their error. Still don’t have any copies of our final docs. Most unprofessional car buying experience of my life. Not a single apology from anyone at the dealership for their scare tactics and unprofessional behavior. More

Really bad customer service! If I could give zero stars I would. Customer service is TERRIBLE. I bought a brand new Jeep Rubicon (sales team was good--it's what happened after). If I could give zero stars I would. Customer service is TERRIBLE. I bought a brand new Jeep Rubicon (sales team was good--it's what happened after). Upon delivery, Jeep Rubicon would not connect to UCONNECT. Took jeep in, they did not fix it that day, my 45 mile trip to dealership was, just verify problem that Uconnect customer service told them was the problem. New unit came in (another 45 mile trip to dealership), it would produce no sound. Service put back in the old unit but failed to tell me that the old unit now had less functionality than when I brought it in. When I told them, they apparently knew and their solution was to turn vehicle off and on until it worked correctly. When 2nd new unit came in, they came to my house and left a loaner. Neither service nor sales manager could get my name right (it's not hard!). Returned my vehicle with chip in windshield. No one mentioned that either--just left me to discover it. Called back immediately. Service manager would not take responsibility, was extremely rude, and essentially insinuated that we were lying and knew about the chip (we did not!!!) I explained problem to GM via email and never received a response. 1 month after purchase, still do not have a defect free BRAND NEW Jeep--and never have. Worst experience ever. Will never use again, I suggest you don't either. More

Garbage Absolutely the WORST experience I've ever had with a service department! I scheduled a routine oil change service and informed both the representativ Absolutely the WORST experience I've ever had with a service department! I scheduled a routine oil change service and informed both the representative on the phone line and the service rep at the dealership, that I would like for them to check the compass/navigation system as it was not accurately showing the right direction as well as check the front windshield wiper pump because it didn't seem to have full pressure when activating the water. I sat there for 5 hours, even with an appointment scheduled!!! My service rep saw me sitting in the waiting area and NEVER approached me to provide me status. Additionally, he calls my wife's phone to tell her the car is ready, even though I provided him my phone number and told him that I would be waiting for the vehicle. Not only that, he did not provide me with any service report on what they did or what they found. I was so irritated, I didn't even check to see if they had fixed my issues with the navigation system or the windshield wipers. After arriving home, I noticed that not only was the windshield wipers not fixed, but that they didn't even top off the wiper fluid chamber. Isn't that part of an oil change service? Needless to say the navigation system issue was not fixed either. I returned on Monday and informed the same service rep that the two issues were not addressed and nor were any comments about them in the service report. He seemed very nonchalant about the issue and simply took my car back. Again, after almost 2.5 hours of waiting, he finally approached me to inform me that the windshield wiper issue was fixed and that it was a loose connection, something his mechanics should've caught during the routine oil change service but didn't. That makes me wonder if they even did change my oil... He then informed me that my vehicle navigation system thinks it's in Massachusetts and that the mechanic with 15 years of experience is trying to reset it, hard reset it and whatever else. He said that he would be going to lunch but had informed another service rep of my issue and that I was waiting should my car be fixed before he returned. Needless to say, he came and went to lunch and I waited another 2.5 hours until he informed me that he would have to an entire new radio to fix the issue and that it would take 3-5 business days. That was approximately 10 days ago and I've heard NOTHING from them to say that the part has arrived or there was a delay in shipping or when to come in to have the part fixed. I don't care if the part does come in because I do not trust their work and their service is below substandard. I caution anyone taking their vehicle to them for repairs. More