AutoNation Chrysler Jeep Broadway

My salesman was very helpful! Eric did a great job! I have done business at this dealership for 10 years and they have always treated me well. have done business at this dealership for 10 years and they have always treated me well. More

Terrible customer service they tried to buy are 2009 jeep commander while being serviced it got so bad when we finally got are SUV my wife broke down with tears .my wife is a nurse she is loved by jeep commander while being serviced it got so bad when we finally got are SUV my wife broke down with tears .my wife is a nurse she is loved by everyone in her Englewood community. Yeh someday she would love a new SUV she's a 4×4 woman. Anyway this is the third time the young service lady always to us bad all because my wife didn't want to sell her 2009 jeep commander 4×4 .So today we called to schedule an appointment to get some new shocks. She knew who we were, she said I'll connect you to someone else . I think that's her job is to make vehicle service appointment's .anyway it feels like systemic Racism. My wife puts her life everyday too save lives . She really deserves better. Then to be treated poorly. Please I'm trying to reach- out to the president are general manager maybe they don't know what's really happening at there Jeep Chrysler dealerships . Anyone else experiencing rudeness at this dealership? Were going to contact are lawyers to see wthat legal action we should take. The general manager needs to know, please help my wife she,deserves Better . If they only knew my wife is a first responder they,would-treat her differently. WE BEEN HERE SIX GENERATIONS IN BEAUTIFUL COLORADO going on Seven . I guess it's all in are lord and savior Jesus Christ hands ... when they go low us Coloradans Go High!Thank you. Please if the general manager ,happens too read this review , I think chenle 9 news can do an under - -cover reporting fact check . Are one of our other news stations , can shine some light " Facts" also. THANK YOU. More

Avoid this place at all costs. I wish I could give zero stars. This service department was terrible on every level. They do not return calls. They told me a part wouldn't be ready until August 2021. I stars. This service department was terrible on every level. They do not return calls. They told me a part wouldn't be ready until August 2021. I had to open a case with Chrysler Corp HQ and was able to get the part in under 2 weeks. My car was returned with the check engine light on and still not properly working. It also was returned with a layer of dust as it has sat outside there for 2 months and apparently they couldn't be troubled to wash it off. More

Well I called this particular dealership after finding their information on Jeep’s website fas an authorized dealer who have a Trackhawk Grand Cherokee in stock. I spoke with a gentlemen named Vince, who their information on Jeep’s website fas an authorized dealer who have a Trackhawk Grand Cherokee in stock. I spoke with a gentlemen named Vince, who unfortunately works for a company that has zero customer service training or consumer level understanding. As I allocated my questions, they were met with the most absurd answers and resolutions I as consumer have ever experienced. After Vince stayed that their dealership does not TEST DRIVE Srt or Trackhawk models.. I simply asked well how am I to purchase a vehicle I cannot test drive? The explanation given to me, who is a potential customer who was ready to purchase TODAY!!! Was, “well sir, I asked my manager and he said unfortunately every mile depreciates a vehicle like that and we as a business can’t allow you to test drive a vehicle you want to purchase today in precaution to you not purchasing the vehicle, but your more than welcomed to buy the vehicle and experience your first test drive in your way home in your new vehicle”. So their resolution was, for me to blindly spend 101k on a vehicle I have never driven or turned on.... that seems like a business model that doesn’t consider their customers at all. Let me end with this, before I could even get to their dealership lot, they made it very clear that their business desire outweigh and take precedent over the desires of their clients and potential clients. So when I say I will never do business with this dealership in the future and I will advocated that my peers, friends, and family won’t spend a dime here either. Take your money somewhere else besides a place that is unequipped with the tools needed for a great purchasing experience. And if you all take down my review again. My lawyer will be contacting you for censorship.  More