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AutoNation Chrysler Jeep Arapahoe - Service Center

Englewood, CO

4.5
550 Reviews

550 Reviews of AutoNation Chrysler Jeep Arapahoe - Service Center

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November 29, 2023

The Service Advisor Hilario and the GM of the branch were very helpful with this recall. I was without a vehicle for quite awhile... But the GM assisted with a loaner which was a huge help. My vehicle was do More

by Ryan.ivis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hilario
Dec 01, 2023 -

AutoNation Chrysler Jeep Arapahoe responded

Hi, thank you for your positive review. We're happy to have been of service to you. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

November 24, 2023

Very Grimmie and unprofessional. .I called Tom Martino on this dealership. Times up jeep! D More

by dezstrome
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Never the same
Nov 24, 2023 -

dezstrome responded

I will be bringing my jeep back!!! I had Tom Martino's guy check it out and your "what we did, doesn't have anything to do with your issues" won't fly this time! See you next week....

Nov 25, 2023 -

AutoNation Chrysler Jeep Arapahoe responded

Hi, we are disappointed to learn of your experience here at AutoNation Chrysler Jeep Arapahoe, but will take this opportunity to improve. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (303) 900-0794. We hope to hear from you.

Nov 25, 2023 -

dezstrome responded

Sure, you'll have every opportunity to "make it up to me "when I bring the jeep back in next week. You failed ON EVERY LEVEL...... It's pretty sad that it took me calling Tom Martino for you all to even consider doing the right thing! See you next week.

November 23, 2023

Yanin was great and kept me up to date on the progress of my Jeep. Great customer service all around! More

by thayley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yanin
Nov 25, 2023 -

AutoNation Chrysler Jeep Arapahoe responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

November 21, 2023

I took my car in to have the oil changed and tires rotated. Friendly service and the GM is exceptional. More

by Chancerj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Can’t remember the names.
Nov 23, 2023 -

AutoNation Chrysler Jeep Arapahoe responded

Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

November 18, 2023

Great service! Unfortunate to have to have a start/stop auxiliary battery replaced but they did it quickly and kept me informed throughout. Hilario was a great serv More

by J.Syfert
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hilario
Nov 21, 2023 -

AutoNation Chrysler Jeep Arapahoe responded

Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. If you ever need help, just give us a call. Happy motoring!

November 15, 2023

Henry, Service Advisor, is EXCELLENT! This service visit took over 2 months to complete. Jeep parts were held up because of the F****** UAW Strike! Henry was on top of what was happeni More

by cfes2319
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Henry and AJ this trip. Wes and Rebecca in the past.
Nov 18, 2023 -

AutoNation Chrysler Jeep Arapahoe responded

Hello, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit!

November 14, 2023

I had a scheduled appointment with the service department. It took three days for them to start looking at my vehicle and another two and a half days to fix what turned out to be a loose connecti More

by b-denison
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Hilario
Nov 16, 2023 -

AutoNation Chrysler Jeep Arapahoe responded

Hi, we are deeply disappointed by your experience at AutoNation Chrysler Jeep Arapahoe. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (303) 900-0794 -- we hope to hear from you soon.

November 14, 2023

Easy in, easy out and the best part was there were no surprises. Plus a nice surprise, they even washed it... More

by dens
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas
Nov 17, 2023 -

AutoNation Chrysler Jeep Arapahoe responded

Hi, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!

November 07, 2023

Jeep started overheating. Brought in to service and Ronnie was able to work magic and get us in. He was very knowledgeable and extremely helpful. He went over our options, pro More

by sami.roush
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ronnie Alberty
Nov 10, 2023 -

AutoNation Chrysler Jeep Arapahoe responded

Hi, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit!

November 05, 2023

Not happy with the service done by them. Everytime they do a service, I have to visit second time because they forget to fix things. Sometimes they will even forget where your car is. More

by Sandhiya
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
GM
Nov 07, 2023 -

AutoNation Chrysler Jeep Arapahoe responded

Hi Sandhiya, we appreciate you taking the time to respond. The staff at AutoNation Chrysler Jeep Arapahoe take our reviews very seriously. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (303) 900-0794 -- we hope to hear from you soon.

Nov 07, 2023 -

Sandhiya responded

I already spoke to the director and he told me to do whatever I could but he does not care as your showroom is short staffed and he also mentioned that the staff does not have adequate experience

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