AutoNation Chrysler Jeep Arapahoe

Service department has been ok so far after two (2) oil changes. Turnover is hitting all industries…. changes. Turnover is hitting all industries…. More

Auto nation might regret reminding me to fill out this review. I have a Pacifica hybrid with under 9000 miles on it. The check engine idiot light came on so I contacted the Arapaho Chrysler dealer for a review. I have a Pacifica hybrid with under 9000 miles on it. The check engine idiot light came on so I contacted the Arapaho Chrysler dealer for an appointment. With my schedule and their openings I had to schedule 5 weeks out. Come the day of and it’s the biggest snow storm of the year but I’ve got an appointment and I’m going to keep it. I end up at the dealer early. Now my understanding is that the way to diagnose the meaning of the check engine light is to plug it into the computer and it tells you what is wrong. Not a big deal. Imagine my surprise when I was told I could get my car back in four or five days. Me “What? I have an appointment “ service rep “that just means we will put you in line to have the car looked at. Check back next week. If you don’t want your appointment we can reschedule “. Note the preceding sentence was not spoken in an accommodating tone of voice. It was more of a, if you don’t like it you can go to hades tone. At this point I was not a happy camper and didn’t want the car back till I was sure it was safe and dependable. Me” ok keep it. Can I get a ride home?” Rep. “ No because of covid we are not giving rides or providing loaners”. I would like to point out not one person in the dealership was wearing a mask or practicing social distancing so there is some kind of a huge disconnect there. Then just to top it off the rep locked my keys in the car and had to pry the door ajar to reach in with a long tool to flip the lock manually. I’m not sure that he didn’t slightly tweak the door. My wife was kind enough to drive 20 miles through the aforementioned snow storm to retrieve me. Four days later I got my car back and it needs a part that might be available in a month or so. The car is safe to drive and in the current environment I’m not surprised that there is an issue with parts availability. On the other hand, I think it shows a total lack of consideration to not be prepared to run a diagnostic test in a timely manner for a person that has an appointment. It’s kind of like showing up at the hospital for a scheduled operation and being told “ well we’ll get around to you in a few days.” When I picked up my car I didn’t have to deal with the disrespectful rep who checked me in. I got one of the nice ones. I am now waiting patiently for the call telling me the part is in. More

Identified problems when others didn’t noticed. Friendly staff and great service. Made every effort to resolve problems and ensure good results. Friendly staff and great service. Made every effort to resolve problems and ensure good results. More

Great service and communication. Vehicle was repaired perfectly. The service team was very professional. Thanks! Vehicle was repaired perfectly. The service team was very professional. Thanks! More

Wonderful group of sales representatives! Great experience overall! Destiny took incredible care of us and communicated throughout the entire purchase process. Great experience overall! Destiny took incredible care of us and communicated throughout the entire purchase process. More

I've been taking my Jeep to AutoNation Chrysler Jeep Arapahoe for many years for service and maintenance. I have always found the staff to be friendly and professional. What is important to me is that Arapahoe for many years for service and maintenance. I have always found the staff to be friendly and professional. What is important to me is that they "know cars". Their shop has the feel of service versus sales. More

I worked with two different sales people and one was outstandingly helpful and the other didn’t seem to care and pushed me into a higher interest rate and worse deal because the day I planning on buying outstandingly helpful and the other didn’t seem to care and pushed me into a higher interest rate and worse deal because the day I planning on buying the car was her last day and she wanted the commission before she left. More

This dealership is hands down amazing. My saleswoman did everything to make the deal happen… she was also patient and awesome. the management and finance team were top notch and took their My saleswoman did everything to make the deal happen… she was also patient and awesome. the management and finance team were top notch and took their time talking to the banks until the right one was able to confirm the deal. They went above and beyond for me. I love this dealership and highly recommend it. More

I had such a wonderful experience at Arapahoe Jeep Autonation! Joey Bernier and Jonathan Angulo were extremely helpful and went above and beyond to get me into my new car! The car got in even earlier Autonation! Joey Bernier and Jonathan Angulo were extremely helpful and went above and beyond to get me into my new car! The car got in even earlier than expected. Both very knowledgeable and answered all of my questions. Gus in finance was also very helpful, fast and friendly! Highly recommend these guys for your next car purchase! More

I understand the times but when you make an appointment 1 week away, then when you get there you should not be told they will not be able to get to the car until tomorrow. why make an appointment. Then tel week away, then when you get there you should not be told they will not be able to get to the car until tomorrow. why make an appointment. Then tell me see that stack of papers on the managers desk those are all people waiting. for service. The car went in on a Tuesday and was never able to picked up until Friday. Never kept me informed what was happening with my car. More