AutoNation Chrysler Dodge Jeep Ram of South Columbus - Service Center

The Service folks here are excellent. They could have charged me for a new battery but instead saw I had a warranty on my old battery and sent me to Autozone to get it replaced free of ch They could have charged me for a new battery but instead saw I had a warranty on my old battery and sent me to Autozone to get it replaced free of charge. More

The dealership is great. They just have renovations going on which makes it difficult to navigate. Other than that the staff and service is exceptional They just have renovations going on which makes it difficult to navigate. Other than that the staff and service is exceptional More

This dealership is awesome! Cullen is The Best. Took my Wrangler in for regular service and maintenance and Cullen went above and beyond to make sure everything was done and my Cullen is The Best. Took my Wrangler in for regular service and maintenance and Cullen went above and beyond to make sure everything was done and my Jeep was ready way before I expected it. Highly recommend!! More

Heidi, was absolutely amazing and more than helpful. Things started off rocky but she jumped in and took care of me. Things started off rocky but she jumped in and took care of me. More

This dealership is undergoing massive remodeling in every department. So it's pretty challenging getting around to the person you need to talk to, but once I did, I was treated with respect and courteously, department. So it's pretty challenging getting around to the person you need to talk to, but once I did, I was treated with respect and courteously, and urgency. More

I love my service advisor Heidi. I could ask for no better service than the experience she provides when servicing my vehicle. I have her personal mobile number and she answers anyti I could ask for no better service than the experience she provides when servicing my vehicle. I have her personal mobile number and she answers anytime I've ever called to schedule an appointment. I called her yesterday needing a quick oil change before I headed out of town unexpectedly and of course, Heidi told me to bring it on in and she would take care of it for me no problem. She had me in and out of there within 30 mins. if that. Thanks, Heidi More

Great Customer Service. My Service Advisor was awesome she went above and beyond my expectations. Thanks! My Service Advisor was awesome she went above and beyond my expectations. Thanks! More

It was hard to get in contact with staff at times. Heidi did try to be very helpful..there was some miscommunication.. now have alerts on the truck that I didn't have before. This was for a recall ser Heidi did try to be very helpful..there was some miscommunication.. now have alerts on the truck that I didn't have before. This was for a recall service only. More

Very difficult to speak to someone in the service department and to get updates on the status of your vehicle department and to get updates on the status of your vehicle More

Heidi is my service contact at the North Columbus location. Communication is horrible. My 2020 Jeep Wrangler that I bought from AutoNation has been in the shop since June 28th. I have to initiate location. Communication is horrible. My 2020 Jeep Wrangler that I bought from AutoNation has been in the shop since June 28th. I have to initiate communication by phone or going to the dealership to find out the status of my Jeep. The “ part” was ordered in July but they can’t tell me where or when the part will arrive. WTH. Awful service. More