AutoNation Chrysler Dodge Jeep Ram of South Columbus - Service Center

Took my Jeep GC in. Took a couple weeks to get it back but in the time between I was kept in the know by Rudy and the steps to get my GC back in working order. Took a couple weeks to get it back but in the time between I was kept in the know by Rudy and the steps to get my GC back in working order. More

They kept my van longer than quoted. Hard to get responses and call backs. They did give me a nice rental to use while they had my van. Hard to get responses and call backs. They did give me a nice rental to use while they had my van. More

Great customer service and honest people. Will be returning for future services, thank ya’ll Will be returning for future services, thank ya’ll More

Fantastic people across the board. Always thorough and willing to be of assistance. Definitely recommend them. Always thorough and willing to be of assistance. Definitely recommend them. More

I took my Ram in for a recall and the experience was above expectations. Customer service and communication was excellent. Timeliness was excellent. Overall, a great experience. Very happy with AutoNati above expectations. Customer service and communication was excellent. Timeliness was excellent. Overall, a great experience. Very happy with AutoNation Chrysler of North Columbus, GA. More

I had a great experience with this dealership and will return because of their exceptional customer service! return because of their exceptional customer service! More

Basic customer service with no frills. Not happy with service and unsure if I’ll return. Not happy with service and unsure if I’ll return. More

Had a great visit Ken Robinson my service advisor listed to what my issues were. He came up with a plan to get me back on the road. to what my issues were. He came up with a plan to get me back on the road. More

I cannot speak on the entire service staff, but the service personnel, Heidi, was the worst auto adviser I have dealt with at any auto repair shop or dealership. Staffer does not communicate or keep th service personnel, Heidi, was the worst auto adviser I have dealt with at any auto repair shop or dealership. Staffer does not communicate or keep the customer updated on your vehicle especially when they have to order parts. Meanwhile, your vehicle sits on the property for days, thinking it's being repaired. She is a very fast talker and cannot be trusted in regards to your vehicle repairs. Famous words, "I was just about to call you" every time I would show-up at the service center, because she is NEVER AVAILABLE by phone, although you could reach the other two advisers in the small office. I gave a discount coupon for nearly two hundred dollars off, but after adding the numbers up, the discount wasn't applied after assuring me several times it would. There are multiple situations that I could share, but would be a waste of time. You would think the customer would receive great service when spending thousands of dollars. I guess NOT. I don't care about the cost but customer care and not being truthfull is a problem for me. Terrible Service! More

I was quoted one price and when it was time to pay it’s another another More